Bought a Used Laptop that came with a ton of BSOD's

#1
I have attached a zipped folder with the requested information. View attachment W7F_30-12-2012.zip

As mentioned, I bought this laptop used and the owner disappeared after I discovered the problems when I got home. By looking at the event viewer it looks like he had done a fresh windows install in September and had not really touched it since. He also swapped out his hard drive and installed a new one. I originally thought it was overheating problems so I got the heat sinks cleaned and applied new thermal paste, but the temps still hit around 70.

Any help is appreciated....thank you
 


Last edited:

usasma

Fantastic Member
Microsoft Community Contributor
#2
Only 97 updates since SP1 - most systems have 130 to 140. Please visit Windows Update and get ALL available Windows Updates.

There's a couple of different issues here.

Please start by running the free diagnostics from here: Hardware Diagnostics

Since the laptop is overheating (I'm just not comfortable with 70ºC temps), please be sure to use a cooling pad with it.

The other issues are with the following drivers. Please update them as indicated below. If that doesn't fix things, then I'd have to suspect that there is a hardware issue:

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

WinRing0x64.sys Sat Jul 26 09:29:37 2008 (488B26C1)
many different programs that center around the using of the WinRing libraries (RealTemp, Corsair Link2, etc)
http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys

nusb3xhc.sys Thu Sep 30 00:00:03 2010 (4CA40B43)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

nusb3hub.sys Thu Sep 30 00:00:03 2010 (4CA40B43)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sat Dec 29 23:18:09.006 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122912-24086-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:59:59.880[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4874 )[/B]
BugCheck [B]C4, {91, 0, fffffa8007f4bb50, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 0000000000000091, A driver switched stacks using a method that is not supported by
    the operating system. The only supported way to extend a kernel
    mode stack is by using KeExpandKernelStackAndCallout.
Arg2: 0000000000000000
Arg3: fffffa8007f4bb50
Arg4: 0000000000000000
BUGCHECK_STR:  0xc4_91
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xc4_91_nt!_??_::FNODOBFM::_string_+4874[/B]
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Gateway
  Product Name                  NV57H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 29 19:01:11.874 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122912-19188-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:01:53.748[/B]
Probably caused by :[B]hardware ( nt!KiSwapContext+5a )[/B]
BugCheck [B]A, {3c0000582, 2, 1, fffff80002ae7e5a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 00000003c0000582, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ae7e5a, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_IP_MISALIGNED[/B]
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V1.20
  BIOS Release Date             03/16/2012
  Manufacturer                  Gateway
  Product Name                  NV57H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 29 18:58:52.306 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122912-17690-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 1:23:40.181[/B]
Probably caused by :[B]memory_corruption ( nt!MiBadShareCount+4c )[/B]
BugCheck [B]4E, {99, 5cf12, 2, 63991}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000004E]PFN_LIST_CORRUPT (4e)[/url]
Arguments: 
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 000000000005cf12, page frame number
Arg3: 0000000000000002, current page state
Arg4: 0000000000063991, 0
BUGCHECK_STR:  0x4E_99
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x4E_99_nt!MiBadShareCount+4c[/B]
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V1.20
  BIOS Release Date             03/16/2012
  Manufacturer                  Gateway
  Product Name                  NV57H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 28 23:04:05.960 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-19624-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:33:22.834[/B]
Probably caused by :[B]win32k.sys ( win32k!XLATEOBJ_iXlate+4545 )[/B]
BugCheck [B]3B, {c0000005, fffff9600010f509, fffff8800b824fa0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600010f509, Address of the instruction which caused the bugcheck
Arg3: fffff8800b824fa0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]Steam.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!XLATEOBJ_iXlate+4545[/B]
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V1.20
  BIOS Release Date             03/16/2012
  Manufacturer                  Gateway
  Product Name                  NV57H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sat Dec 29 23:18:09.006 2012 (UTC - 5:00)**************************
[COLOR=RED][B]WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
btath_bus.sys               Thu Jun 24 02:17:43 2010 (4C22F887)
SynTP.sys                   Thu Jul 29 23:26:57 2010 (4C524681)
[COLOR=RED][B]nusb3xhc.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)[/B][/COLOR]
[COLOR=RED][B]nusb3hub.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)[/B][/COLOR]
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
bScsiSDa.sys                Thu Jan 13 21:21:56 2011 (4D2FB344)
k57nd60a.sys                Mon Jan 17 19:52:37 2011 (4D34E455)
bScsiMSa.sys                Wed Jan 19 23:28:06 2011 (4D37B9D6)
b57xdbd.sys                 Thu Jan 20 21:13:45 2011 (4D38EBD9)
b57xdmp.sys                 Thu Jan 20 21:13:47 2011 (4D38EBDB)
AMPPAL.sys                  Mon Dec 12 06:33:34 2011 (4EE5E68E)
NETwNs64.sys                Mon Dec 12 11:19:10 2011 (4EE6297E)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
igdkmd64.sys                Thu Jul  5 03:04:23 2012 (4FF53C77)
nvlddmkm.sys                Fri Nov 30 22:24:02 2012 (50B97852)
nvpciflt.sys                Fri Nov 30 22:24:28 2012 (50B9786C)
[/font]
http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
bScsiSDa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
bScsiMSa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
b57xdbd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
b57xdmp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
 


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