Bought a Used Laptop that came with a ton of BSOD's

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Haris Chaudhry, Dec 30, 2012.

  1. Haris Chaudhry

    Haris Chaudhry New Member

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    I have attached a zipped folder with the requested information.View attachment W7F_30-12-2012.zip

    As mentioned, I bought this laptop used and the owner disappeared after I discovered the problems when I got home. By looking at the event viewer it looks like he had done a fresh windows install in September and had not really touched it since. He also swapped out his hard drive and installed a new one. I originally thought it was overheating problems so I got the heat sinks cleaned and applied new thermal paste, but the temps still hit around 70.

    Any help is appreciated....thank you
     
    #1 Haris Chaudhry, Dec 30, 2012
    Last edited: Dec 30, 2012
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
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    Only 97 updates since SP1 - most systems have 130 to 140. Please visit Windows Update and get ALL available Windows Updates.

    There's a couple of different issues here.

    Please start by running the free diagnostics from here: Hardware Diagnostics

    Since the laptop is overheating (I'm just not comfortable with 70ºC temps), please be sure to use a cooling pad with it.

    The other issues are with the following drivers. Please update them as indicated below. If that doesn't fix things, then I'd have to suspect that there is a hardware issue:

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    WinRing0x64.sys Sat Jul 26 09:29:37 2008 (488B26C1)
    many different programs that center around the using of the WinRing libraries (RealTemp, Corsair Link2, etc)
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys

    nusb3xhc.sys Thu Sep 30 00:00:03 2010 (4CA40B43)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

    nusb3hub.sys Thu Sep 30 00:00:03 2010 (4CA40B43)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Sat Dec 29 23:18:09.006 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122912-24086-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:59:59.880[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4874 )[/B]
    BugCheck [B]C4, {91, 0, fffffa8007f4bb50, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 0000000000000091, A driver switched stacks using a method that is not supported by
        the operating system. The only supported way to extend a kernel
        mode stack is by using KeExpandKernelStackAndCallout.
    Arg2: 0000000000000000
    Arg3: fffffa8007f4bb50
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xc4_91
    PROCESS_NAME: [B]chrome.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0xc4_91_nt!_??_::FNODOBFM::_string_+4874[/B]
    CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2195[/B]
      BIOS Version                  V1.21
      BIOS Release Date             08/09/2012
      Manufacturer                  Gateway
      Product Name                  NV57H
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sat Dec 29 19:01:11.874 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122912-19188-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:01:53.748[/B]
    Probably caused by :[B]hardware ( nt!KiSwapContext+5a )[/B]
    BugCheck [B]A, {3c0000582, 2, 1, fffff80002ae7e5a}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
    Arguments: 
    Arg1: 00000003c0000582, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80002ae7e5a, address which referenced memory
    BUGCHECK_STR:  0xA
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]chrome.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_IP_MISALIGNED[/B]
    CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2195[/B]
      BIOS Version                  V1.20
      BIOS Release Date             03/16/2012
      Manufacturer                  Gateway
      Product Name                  NV57H
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sat Dec 29 18:58:52.306 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122912-17690-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 1:23:40.181[/B]
    Probably caused by :[B]memory_corruption ( nt!MiBadShareCount+4c )[/B]
    BugCheck [B]4E, {99, 5cf12, 2, 63991}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000004E]PFN_LIST_CORRUPT (4e)[/url]
    Arguments: 
    Arg1: 0000000000000099, A PTE or PFN is corrupt
    Arg2: 000000000005cf12, page frame number
    Arg3: 0000000000000002, current page state
    Arg4: 0000000000063991, 0
    BUGCHECK_STR:  0x4E_99
    PROCESS_NAME: [B]chrome.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x4E_99_nt!MiBadShareCount+4c[/B]
    CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2195[/B]
      BIOS Version                  V1.20
      BIOS Release Date             03/16/2012
      Manufacturer                  Gateway
      Product Name                  NV57H
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Fri Dec 28 23:04:05.960 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122812-19624-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:33:22.834[/B]
    Probably caused by :[B]win32k.sys ( win32k!XLATEOBJ_iXlate+4545 )[/B]
    BugCheck [B]3B, {c0000005, fffff9600010f509, fffff8800b824fa0, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff9600010f509, Address of the instruction which caused the bugcheck
    Arg3: fffff8800b824fa0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]Steam.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!XLATEOBJ_iXlate+4545[/B]
    CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2195[/B]
      BIOS Version                  V1.20
      BIOS Release Date             03/16/2012
      Manufacturer                  Gateway
      Product Name                  NV57H
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Sat Dec 29 23:18:09.006 2012 (UTC - 5:00)**************************
    [COLOR=RED][B]WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    btath_bus.sys               Thu Jun 24 02:17:43 2010 (4C22F887)
    SynTP.sys                   Thu Jul 29 23:26:57 2010 (4C524681)
    [COLOR=RED][B]nusb3xhc.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)[/B][/COLOR]
    [COLOR=RED][B]nusb3hub.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)[/B][/COLOR]
    HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    bScsiSDa.sys                Thu Jan 13 21:21:56 2011 (4D2FB344)
    k57nd60a.sys                Mon Jan 17 19:52:37 2011 (4D34E455)
    bScsiMSa.sys                Wed Jan 19 23:28:06 2011 (4D37B9D6)
    b57xdbd.sys                 Thu Jan 20 21:13:45 2011 (4D38EBD9)
    b57xdmp.sys                 Thu Jan 20 21:13:47 2011 (4D38EBDB)
    AMPPAL.sys                  Mon Dec 12 06:33:34 2011 (4EE5E68E)
    NETwNs64.sys                Mon Dec 12 11:19:10 2011 (4EE6297E)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    igdkmd64.sys                Thu Jul  5 03:04:23 2012 (4FF53C77)
    nvlddmkm.sys                Fri Nov 30 22:24:02 2012 (50B97852)
    nvpciflt.sys                Fri Nov 30 22:24:28 2012 (50B9786C)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    bScsiSDa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    bScsiMSa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    b57xdbd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    b57xdmp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
     

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