Broadcom Bluetooth Driver Installation Crash

Discussion in 'Windows 7 Hardware' started by jsauser11, Jan 5, 2012.

  1. jsauser11

    jsauser11 New Member

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    I am trying to install the Broadcom Bluetooth stack via their software install program SetupBtwDownloadSE.exe. My BT dongle is a Rocketfish RF-mrbtad installed in a USB port. Operating system Win 7 64 bit SP1.

    The installation application crashes at the "verify bluetooth" stage of installation and the expanded error code is as follows:

    Problem Event Name: APPCRASH
    Application Name: BtwDownload.exe
    Application Version: 1.0.0.1
    Application Timestamp: 4a275189
    Fault Module Name: BtwDownload.exe
    Fault Module Version: 1.0.0.1
    Fault Module Timestamp: 4a275189
    Exception Code: c0000005
    Exception Offset: 000000000002776f
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 1080
    Additional Information 2: 1080124fb2d47a7035ffa7ecae86530c
    Additional Information 3: 72b0
    Additional Information 4: 72b07af89d3d0ff5d81bbe49d5e082f2

    Does anybody have a workaround for this? The standard MS drivers do not support all the services I need for my mobile phone, and I know the Widcom drivers do.

    Thanks.
     
  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    Are you showing a Microsoft Enumerator in Device Manager under Bluetooth Radios?

    You did download the installer for the Micro adapter and not the other one?

    You might try changing USB ports.

    When you start the installer, right click and select run as admin.

    Try turning off any real time Virus protection you currently have.
     
  3. jsauser11

    jsauser11 New Member

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    MS BT Enumerator installs as soon as dongle is placed into the USB port.
    Downloaded the Broadcom WINCOM SetupBtwDownloadSE.exe from the Broadcom site.
    Tried on multiple USB ports with same error condition.
    Always ran as admin.
    I will try stopping Avast! on next attempt. Good idea.
     
  4. jsauser11

    jsauser11 New Member

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    Turning off Avast! while running the installer WORKED!! Thanks Saltgrass! Great tip!
     
  5. techboss

    techboss New Member

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    I'm having the same issue and it crashes at the verification as well.
    The only differences are that I have AVG and I've tried disabling it and my BT is internal it still crashes
     

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