BSOD 0x00000124

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Trevor Miller, Dec 28, 2014.

  1. Trevor Miller

    Trevor Miller New Member

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    My computer has bluescreened while playing games and once when I was loading videos into windows movie maker. I ran memtest86, let it pass the 4 times it required and it found no errors. I watched my cpu temps while playing bf4 and it was an average of about 80C before it bluescreened again. Can someone read the dump and let me know whats going on. Thanks.

    SF_27-12-2014.zip

    i7 4790k with stock cooler
    zotac gtx 980
    8gb sniper G.Skill ram
    asus z97a
    m500 crucial ssd
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {0, 2, 1, fffff80002c9bc3f}
    
    *** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
    Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
    
    Followup: MachineOwner
    
    Hi,
    although two dump files were Bugcheck 124 the rest were like the above and it looks like Norton was involved. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.
    Bugcheck 124 can mean a hardware error occurred although can also be caused by out of date bios, corrupt software, overheating.

    BaseBoardManufacturer = ASUSTeK COMPUTER INC.
    BaseBoardProduct = Z97-A
    BiosVersion = 1008
    BiosReleaseDate = 05/29/2014
    You have bios updates pending many of which improve system stability and performance:
    http://www.asus.com/uk/Motherboards/Z97A/HelpDesk_Download/
    Please double check I have the correct information for your board.

    Norton is a well known troublemaker and cause of bsod. Back in the mists of time Norton (circa 2002) was the best AV suite one could use but sadly no more. It wraps it's tentacles into everything and it really is quite amazing how invasive it is. If the Bios update fails to stop the bsod then I would next try removing Norton. Use the removal tool though:
    https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
    Try replacing Norton with MSE as it's very stable:
    http://windows.microsoft.com/en-GB/windows/security-essentials-download

    You also mentioned your CPU temperature with an average of 80c? That is pretty high even for a modern Intel CPU which do run a tad warm anyway. See this thread on other users using the same chip:
    https://communities.intel.com/thread/54422
    It sounds like the stock cooler isn't up to the job and purchasing an after market model would reduce temps considerably.
     
  3. Trevor Miller

    Trevor Miller New Member

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    Thank you. I'll update the bios and get back to you with that. Regarding the cpu temp, I actually have an h100i waiting to be installed, but my case doesn't actually support it like I thought it said it did.
     

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