BSOD 1/7

Fenway16

Well-Known Member
I had the second one of these - did not do the win7F diagnostic tool the first time - did it for the new one. I will now attach the compressed file with this post - as I read the instructions.
 


Attachments

Neemobeer

Windows Forum Team
Staff member
Looks like you just uploaded the zipped tool and not the diagnostic info.
 


Fenway16

Well-Known Member
Hmm. Thought I zipped the info ..duh. Will try again tomorrw tx.
 


Fenway16

Well-Known Member
This looks exactly like the one I uploaded last eve. When the process is complete, I rt clk on the file, "send to compressed folder" and this is what I end up with. Also, after initial tool download, I open it and hit "grab all" and a window comes up telling me to rt clk and run as administrator. I have already done that so again, don't know what's going on.
Don't think it's right again but here it is.
 


Attachments

Fenway16

Well-Known Member
Think I'll try it on the admin account. Doesn't seem to work on standard even though I use rt clk and "run as administrator".
 


Fenway16

Well-Known Member
I am following your instructions but this still looks the same. I don't know what's going on.
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Just took a quick look and found the actual app zipped up instead of dump files.

When you run this app you need to right click it and run as administrator.

The results will appear on the desktop

It's this you need to send in. If you right click the app and click send to compressed folder that'll just send us the app again. So use the results found on the desktop and hopefully prob solved.
 


Fenway16

Well-Known Member
Download, extract and run the W7F Diagnostic Tool by 1. right clicking on the W7F Diagnostic Tool executable and choosing Run as administrator . Click on Grab All . When done, go to your desktop --> 2. Right Click on "W7F_folder --> Send To --> Compressed (zipped) folder. -->
Following your instructions above for this process just isn't going to work for me. I rt clk to start process and then I rt clk to compress to a zip file and it ends up being the app again. Very frustrating. When I perform item 2 as above, it becomes the app again. ??? Thanks.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Try clearing your temp files by running disk clean and see if that helps.
 


Neemobeer

Windows Forum Team
Staff member
I believe the folder created will have a similar name to the folder with the tool in it, you can open each and the correct one to zip should have a bunch of files in it.
 


Fenway16

Well-Known Member
ok. will try. thanks.
 


Fenway16

Well-Known Member
No deal. Something else I notice, the last message after all processes complete, says to go to the file with the w7f folder (date) --- when my grab all process is finished, the folder on the desktop never has a date with the w7f folder. Also when I run it, windows keep appearing saying the blah blah file is already here - replace? or skip? Hope you know what I mean by the last...thanks again.
 


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