BSOD after installing IE10

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by lisanorfolk, Dec 7, 2012.

  1. lisanorfolk

    lisanorfolk New Member

    Joined:
    Dec 7, 2012
    Messages:
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    0
    Hi all. I installed the IE 10 preview yesterday and immediately started getting BSOD whenever I launched IE. I then uninstalled it and went back to IE9
    Whenever I open up IE now I get the BSOD everytime.
    I tried a restore and clean boot and that has not worked.
    I have attached the file dumps. any help with this would be hugely appreciated as this is driving me crazy.View attachment W7F_07-12-2012.zip
     
  2. lisanorfolk

    lisanorfolk New Member

    Joined:
    Dec 7, 2012
    Messages:
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    20121207_095149.

    Here is a pic of the BSOD I am getting in case that helps
     
  3. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    The screen shot blames your Intel graphics drivers (as do the memory dumps). Please visit Intel Download Center and get the latest version of the drivers for your system and install them. Then monitor for further BSOD's.

    We'll need the full output of the Diagnostic Tool from here: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html Let the tool run for at least 15 minutes (or until it tells you it's done).

    If updating the video drivers doesn't help with the BSOD's, please run Driver Verifier according to these directions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Fri Dec  7 05:30:26.215 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120712-28142-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:05:39.276[/B]
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by :[B]igdpmd64.sys ( igdpmd64+15a878 )[/B]
    BugCheck [B]50, {fffff8815dd826a0, 0, fffff880069a2878, 5}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
    Arguments: 
    Arg1: fffff8815dd826a0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff880069a2878, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000005, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]csrss.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_igdpmd64+15a878[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Fri Dec  7 05:08:35.371 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120712-30950-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:12:04.871[/B]
    Probably caused by :[B]wininit.exe[/B]
    BugCheck [B]F4, {3, fffffa8008c88b30, fffffa8008c88e10, fffff8000258e460}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
    Arguments: 
    Arg1: 0000000000000003, Process
    Arg2: fffffa8008c88b30, Terminating object
    Arg3: fffffa8008c88e10, Process image file name
    Arg4: fffff8000258e460, Explanatory message (ascii)
    PROCESS_NAME: [B]WerFault.exe[/B]
    BUGCHECK_STR:  0xF4_WerFault.exe
    FAILURE_BUCKET_ID: [B]X64_0xF4_WerFault.exe_IMAGE_wininit.exe[/B]
    CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: [B]1995[/B]
      BIOS Version                  F.1B
      BIOS Release Date             10/05/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Fri Dec  7 04:50:57.772 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120712-19266-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:57:30.834[/B]
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by :[B]igdpmd64.sys ( igdpmd64+15a878 )[/B]
    BugCheck [B]50, {fffff8817033b6a0, 0, fffff8800697b878, 5}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
    Arguments: 
    Arg1: fffff8817033b6a0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff8800697b878, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000005, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]csrss.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_igdpmd64+15a878[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Fri Dec  7 03:38:30.235 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120712-40950-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 1:19:00.297[/B]
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by :[B]igdpmd64.sys ( igdpmd64+15a878 )[/B]
    BugCheck [B]50, {fffff881734fe6a0, 0, fffff8800699e878, 5}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
    Arguments: 
    Arg1: fffff881734fe6a0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff8800699e878, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000005, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]csrss.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_igdpmd64+15a878[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Dec  6 13:31:50.467 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120612-40466-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 1:04:55.528[/B]
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by :[B]igdpmd64.sys ( igdpmd64+15a878 )[/B]
    BugCheck [B]50, {fffff88171aa16a0, 0, fffff88005ba1878, 5}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
    Arguments: 
    Arg1: fffff88171aa16a0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88005ba1878, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000005, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]csrss.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_igdpmd64+15a878[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Dec  6 08:05:15.619 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120612-41636-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:13:10.681[/B]
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by :[B]igdpmd64.sys ( igdpmd64+15a878 )[/B]
    BugCheck [B]50, {fffff88172bc3ea0, 0, fffff88006991878, 5}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
    Arguments: 
    Arg1: fffff88172bc3ea0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88006991878, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000005, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]csrss.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_igdpmd64+15a878[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Dec  6 07:50:30.552 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120612-37003-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:08:30.613[/B]
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by :[B]igdpmd64.sys ( igdpmd64+15a878 )[/B]
    BugCheck [B]50, {fffff8815abdc6a0, 0, fffff88006986878, 5}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
    Arguments: 
    Arg1: fffff8815abdc6a0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88006986878, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000005, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]csrss.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_igdpmd64+15a878[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Fri Dec  7 05:30:26.215 2012 (UTC - 5:00)**************************
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
    IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
    HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    WDKMD.sys                   Thu Dec 23 05:28:18 2010 (4D132442)
    igdpmd64.sys                Thu Jan 27 11:57:05 2011 (4D41A3E1)
    Rt64win7.sys                Wed Feb 16 04:03:57 2011 (4D5B92FD)
    atikmpag.sys                Tue Apr 12 22:17:14 2011 (4DA507AA)
    atikmdag.sys                Tue Apr 12 23:08:37 2011 (4DA513B5)
    Accelerometer.sys           Fri May 13 14:47:02 2011 (4DCD7CA6)
    hpdskflt.sys                Fri May 13 14:47:02 2011 (4DCD7CA6)
    iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)
    RtsPStor.sys                Mon May 30 03:50:40 2011 (4DE34C50)
    stwrt64.sys                 Thu Jun  2 06:18:43 2011 (4DE76383)
    [COLOR=RED][B]nusb3hub.sys                Fri Jun 10 04:00:35 2011 (4DF1CF23)[/B][/COLOR]
    [COLOR=RED][B]nusb3xhc.sys                Fri Jun 10 04:00:38 2011 (4DF1CF26)[/B][/COLOR]
    NETwNs64.sys                Wed Aug  3 20:28:26 2011 (4E39E7AA)
    btmaux.sys                  Fri Aug  5 08:45:03 2011 (4E3BE5CF)
    Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
    Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
    Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
    Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
    SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
    btmhsf.sys                  Wed Nov  2 08:26:12 2011 (4EB136E4)
    iBtFltCoex.sys              Fri Dec  9 14:45:13 2011 (4EE26549)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    avgtpx64.sys                Tue Aug 21 10:16:24 2012 (50339838)
    avgrkx64.sys                Thu Sep 13 20:41:40 2012 (50527D44)
    avgloga.sys                 Thu Sep 20 21:23:51 2012 (505BC1A7)
    avgtdia.sys                 Thu Sep 20 21:25:33 2012 (505BC20D)
    avgldx64.sys                Mon Oct  1 21:05:50 2012 (506A3DEE)
    avgmfx64.sys                Thu Oct  4 21:08:44 2012 (506E331C)
    avgidsha.sys                Sun Oct 14 21:22:54 2012 (507B656E)
    avgidsdrivera.sys           Mon Oct 22 06:47:11 2012 (5085242F)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Fri Dec  7 04:50:57.772 2012 (UTC - 5:00)**************************
    mbam.sys                    Mon Aug 20 12:49:41 2012 (50326AA5)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Fri Dec  7 03:38:30.235 2012 (UTC - 5:00)**************************
    SynTP.sys                   Thu Jun  9 20:15:09 2011 (4DF1620D)
    btmhsf.sys                  Fri Oct  7 07:08:05 2011 (4E8EDD95)
    iBtFltCoex.sys              Tue Oct 11 16:07:59 2011 (4E94A21F)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Dec  6 08:05:15.619 2012 (UTC - 5:00)**************************
    atikmpag.sys                Tue Mar 15 09:24:37 2011 (4D7F6895)
    atikmdag.sys                Tue Mar 15 09:51:43 2011 (4D7F6EEF)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=WDKMD.sys
    http://www.carrona.org/drivers/driver.php?id=igdpmd64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
     
  4. lisanorfolk

    lisanorfolk New Member

    Joined:
    Dec 7, 2012
    Messages:
    10
    Likes Received:
    0
    I have tried to update to the latest graphic driver as I can see mine is not the latest but It wont let me, I get the message 'your computer does not meet minimum system requirements!

     
  5. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Some ATI drivers don't work on some laptops - don't worry about that for now, just get the latest one's from the HP website.
     
  6. lisanorfolk

    lisanorfolk New Member

    Joined:
    Dec 7, 2012
    Messages:
    10
    Likes Received:
    0
    I am getting the same error message with the latest update from HP too.
     
  7. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Is the laptop still under warranty? If so, please take it in and tell them you can't install video drivers.
     
  8. lisanorfolk

    lisanorfolk New Member

    Joined:
    Dec 7, 2012
    Messages:
    10
    Likes Received:
    0
    I think I have solved the problem now, I had to install the AMD driver instead of the intel driver and so far IE has not crashed once :)
     
  9. sselvamani22

    sselvamani22 New Member

    Joined:
    Jun 27, 2013
    Messages:
    2
    Likes Received:
    0
    Uninstall this update "KB2670838-x64". After uninstall this update, ie9 works fine.
     

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