BSOD after installing new modem

#1
I started getting BSOD after I installed a new modem, maybe it is related to it. I am not sure.
 


Attachments

Last edited:

usasma

Fantastic Member
Microsoft Community Contributor
#2
You have 3 hard drives - what is the make/model/wattage/and age of your Power Supply?
Each hard drive should have 15% free space for optimum performance - please remove that amount from each of the drives.

These devices have problems:
ehdrv ROOT\LEGACY_EHDRV\0000 This device is not present, is not working properly, or does not have all its drivers installed.
epfwwfp ROOT\LEGACY_EPFWWFP\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.
The first 2 are related to your ESET protection. Please uninstall it and immediately reinstall it. If you encounter any errors, perform several of the free scans here: Free Online AntiMalware Resources

The Security Processor Loader error is usually present with virus infections - please ensure that you run several of the free scans in order to ensure that your system is free of viruses.

Daemon Tools (and Alcohol 120% software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Your Terayon Cable Modem drivers date from 2002 and must be removed.

Your slnt.sys driver (which dates from 2005) belongs to a device from this company: │--Kaiomy Technology--│ Please remove it also.

Your monitor driver ( hugoio.sys ) dates from 2007 - Please remove it also

The BSOD's primarily blame the Kaiomy device - so I'd start with removing that.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Nov 16 11:21:51.090 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111612-41906-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17803.x86fre.win7sp1_gdr.120330-1504
System Uptime:[B]0 days 0:41:01.762[/B]
BugCheck Code: [B]BugCheck D1, {fffffffc, 2, 0, 89ea6ce6}[/B]
*** WARNING: Unable to verify timestamp for slnt.sys
*** ERROR: Module load completed but symbols could not be loaded for slnt.sys
Probably caused by :[B]slnt.sys ( slnt+ae4 )[/B]
BugCheck Info: [B]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/B]
Arguments: 
Arg1: fffffffc, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 89ea6ce6, address which referenced memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME: [B]SearchIndexer.[/B]
FAILURE_BUCKET_ID: [B]0xD1_slnt+ae4[/B]
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2200  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2218[/B]
  BIOS Version                  V3.5
  BIOS Release Date             03/12/2009
  Manufacturer                  MICRO-STAR INTERNATIONAL CO.,LTD
  Product Name                  MS-7528
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 16 01:34:34.097 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111612-18500-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17803.x86fre.win7sp1_gdr.120330-1504
System Uptime:[B]0 days 0:04:48.769[/B]
BugCheck Code: [B]BugCheck D1, {fffffffc, 2, 0, 89e51ce6}[/B]
*** WARNING: Unable to verify timestamp for slnt.sys
*** ERROR: Module load completed but symbols could not be loaded for slnt.sys
Probably caused by :[B]slnt.sys ( slnt+ae4 )[/B]
BugCheck Info: [B]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/B]
Arguments: 
Arg1: fffffffc, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 89e51ce6, address which referenced memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME: [B]uTorrent.exe[/B]
FAILURE_BUCKET_ID: [B]0xD1_slnt+ae4[/B]
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2200  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2218[/B]
  BIOS Version                  V3.5
  BIOS Release Date             03/12/2009
  Manufacturer                  MICRO-STAR INTERNATIONAL CO.,LTD
  Product Name                  MS-7528
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  1 12:07:35.921 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110112-17187-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17803.x86fre.win7sp1_gdr.120330-1504
System Uptime:[B]0 days 1:45:41.593[/B]
BugCheck Code: [B]BugCheck 44, {8676c6b0, eae, 0, 0}[/B]
Probably caused by :[B]USBPORT.SYS ( USBPORT!USBPORT_Core_CompleteAbortRequest+20b )[/B]
BugCheck Info: [B]MULTIPLE_IRP_COMPLETE_REQUESTS (44)[/B]
Arguments: 
Arg1: 8676c6b0, Address of the IRP
Arg2: 00000eae
Arg3: 00000000
Arg4: 00000000
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x44
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x44_USBPORT!USBPORT_Core_CompleteAbortRequest+20b[/B]
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2200  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2218[/B]
  BIOS Version                  V3.5
  BIOS Release Date             03/12/2009
  Manufacturer                  MICRO-STAR INTERNATIONAL CO.,LTD
  Product Name                  MS-7528
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 27 08:45:27.023 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102712-17328-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17803.x86fre.win7sp1_gdr.120330-1504
System Uptime:[B]1 days 1:10:43.695[/B]
BugCheck Code: [B]BugCheck 44, {85436668, eae, 0, 0}[/B]
Probably caused by :[B]USBPORT.SYS ( USBPORT!USBPORT_Core_CompleteAbortRequest+20b )[/B]
BugCheck Info: [B]MULTIPLE_IRP_COMPLETE_REQUESTS (44)[/B]
Arguments: 
Arg1: 85436668, Address of the IRP
Arg2: 00000eae
Arg3: 00000000
Arg4: 00000000
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x44
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x44_USBPORT!USBPORT_Core_CompleteAbortRequest+20b[/B]
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2200  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2218[/B]
  BIOS Version                  V3.5
  BIOS Release Date             03/12/2009
  Manufacturer                  MICRO-STAR INTERNATIONAL CO.,LTD
  Product Name                  MS-7528
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Nov 16 11:21:51.090 2012 (UTC - 5:00)**************************
[COLOR=RED][B]slnt.sys                    Fri Dec  9 03:06:30 2005 (43993B06)[/B][/COLOR]
[COLOR=RED][B]hugoio.sys                  Wed Dec 12 01:03:35 2007 (475F79B7)[/B][/COLOR]
[COLOR=RED][B]ALSysIO.sys                 Sun Apr 19 15:41:19 2009 (49EB7E5F)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
[COLOR=RED][B]intelide.sys                Mon Jul 13 19:11:19 2009 (4A5BBF17)[/B][/COLOR]
WinFLdrv.sys                Wed Nov 18 03:48:19 2009 (4B03B4D3)
amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
mi2c.sys                    Wed Jun 29 07:03:28 2011 (4E0B0680)
RTKVHDA.sys                 Tue Dec 13 05:23:47 2011 (4EE727B3)
epfwwfp.sys                 Wed Mar  7 09:27:47 2012 (4F577063)
EpfwLWF.sys                 Wed Mar  7 09:27:47 2012 (4F577063)
epfw.sys                    Wed Mar  7 09:27:49 2012 (4F577065)
eamonm.sys                  Wed Mar  7 09:32:23 2012 (4F577177)
ehdrv.sys                   Wed Mar  7 09:33:36 2012 (4F5771C0)
nvlddmkm.sys                Tue May 15 03:34:51 2012 (4FB2071B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  1 12:07:35.921 2012 (UTC - 5:00)**************************
[COLOR=RED][B]tj2kwh.sys                  Mon Oct 14 13:40:10 2002 (3DAB017A)[/B][/COLOR]
[COLOR=RED][B]tj2kcr.sys                  Mon Oct 14 13:40:17 2002 (3DAB0181)[/B][/COLOR]
[COLOR=RED][B]tj2kunic.sys                Mon Oct 14 13:40:23 2002 (3DAB0187)[/B][/COLOR]
[COLOR=RED][B]tj2knd5.sys                 Mon Oct 14 13:40:30 2002 (3DAB018E)[/B][/COLOR]
[/font]
slnt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=hugoio.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=WinFLdrv.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
mi2c.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
http://www.carrona.org/drivers/driver.php?id=EpfwLWF.sys
http://www.carrona.org/drivers/driver.php?id=epfw.sys
http://www.carrona.org/drivers/driver.php?id=eamonm.sys
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
tj2kwh.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
tj2kcr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
tj2kunic.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
tj2knd5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 


#3
Do I just go to the driver folder in System 32 and delete the drivers?
 


usasma

Fantastic Member
Microsoft Community Contributor
#4
NOOOOOOOOO!!!!!!!!!!!!!
Un-install the program associated with that device.
If that doesn't work, then use Device Manager to un-install the driver
 


#5
The latest version of the slnt.sys driver is dated 2002, and I need that driver to use my Ethernet port.
 


usasma

Fantastic Member
Microsoft Community Contributor
#6
Try uninstalling it to test your system (you can always reinstall it later on if you want).

I would encourage you to find another, more recent device to use to connect to the internet - as network problems due to older drivers like this have skyrocketed since Vista came out (we had an entire community who couldn't connect (using Vista) to the internet due to outdated hardware at the ISP)

If unable to do this, then I'd have to suggest that you go back to using Windows XP as it'll be more stable with these very old drivers.

Good luck!
 


#7
I uninstalled the Kaiomy device and I am USB port to access the internet. Hopefully this will solve my problem.
Really grateful for your help. Thanks for analyzing the dmp files.
 


usasma

Fantastic Member
Microsoft Community Contributor
#8
I'm glad to be of help.
I hope that this solves your issues.
Please post back to let us know the outcome. It's usually a week or two before it's certain that the BSOD's won't come back.
 


#9
Sorry to be of bother again, but I got a BSOD even after disabling and removing the Kaiomy device. I have attached the new dmp files.
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#10
Not a bother at all. We frequently see BSOD's re-occur after the first attempt at fixing them.

We first fix/remove all 3rd party driver problems that we can identify.
Then, if the BSOD's still continue - we run hardware diagnostics
Then, if the BSOD's still continue - then we look at Windows issues

2 more 3rd party issues and then we'll move on to hardware diagnostics.

1) Please update your chipset software from the Intel Download Center: Intel Download Center
I believe that this is the proper driver for your system - but please double check it: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20775&keyword=chipset&lang=eng

2) If you have un-installed/re-installed your ESET protection as I previously requested, there's no need to do anything further with it. If not, please:
- download a free anti-virus for testing purposes: Free AntiVirus
- uninstall the ESET software
- install and update the free antivirus
- make sure that the Windows Firewall is turned on
- perform a full system scan to ensure that the system remains clean

If you still experience BSOD's after these 2 things, then we must start looking at hardware (you can start these now in order to get a head start on it if you like). Please run these free hardware diagnostics and let us know the results: Hardware Diagnostics

Depending on the BSOD error, we may ask you to run additional tests (such as Driver Verifier) - but that will come after we look at the memory dump files.

Good luck!

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Nov 21 01:21:28.418 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112112-43078-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17803.x86fre.win7sp1_gdr.120330-1504
System Uptime:[B]0 days 0:10:08.090[/B]
BugCheck Code: [B]BugCheck A, {100018, 2, 1, 8305c636}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiSignalThread+2d )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
Arguments: 
Arg1: 00100018, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 8305c636, address which referenced memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0xA_nt!KiSignalThread+2d[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Nov 21 01:21:28.418 2012 (UTC - 5:00)**************************
[COLOR=RED][B]intelide.sys                Mon Jul 13 19:11:19 2009 (4A5BBF17)[/B][/COLOR]
amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
epfwwfp.sys                 Wed Mar  7 09:27:47 2012 (4F577063)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
 


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