BSOD after reinstallation

I recently reinstalled W7 after quite a while using it. Since my reinstallation BSOD happens at least once a day (not at all before), usually at start up or when the computer goes to sleep mode. tried to google the problem quite extensively but without sollutions that I understand or so.

I use a HP DV7-2129eo with W7 64-bit home premium.

According to the error log, the following is the problem:

Problemhändelsens namn: BlueScreen
OS-version: 6.1.7601.
Språkvariant-ID: 1053

Ytterligare information om problemet:
BCCode: f4
BCP1: 0000000000000003
BCP4: FFFFF800031848B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Filer som hjälper till att beskriva problemet:

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Sekretesspolicyn för Windows 7 - Microsoft Windows

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Extraordinary Member
Hi utanfantasi and Welcome to The Forum.

We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.

Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

Please see: How to ask for help with a BSOD problem Following Method 2:
and run the SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created, zip them up and attach to a post.

Download and run CPU-Z. Take screenshots**/snips of the CPU tab, Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
If screenshots, please crop.

Also see:

When attaching dmp files, PLEASE put them in a single zipped folder


Thanks for instructions. I've attached the zip-file.



Extraordinary Member
I'm no good at reading dump files, but this is often caused by a bad/corrupt or missing driver. That's been my experience when re-installing or clean installing of any Windows OS. You can open the Device Manager, and check each device (be sure to expand the list). Check the dates of the installed drivers also. You can do a Bing/Google search on each component, followed by the make & model of the computer & installed version of Windows. Be sure to include the bit version.

Some drivers that comes from Windows Update are old, some as old as 2001 or older, depending on the device. Especially with USB drivers. The OEM of the computer should have the original drivers, I've found your model here:

Software & Driver Downloads HP Pavilion dv7-2129eo Entertainment Notebook PC - HP Customer Care (United States - English)

Those drivers should at least get you going. There may be updated versions elsewhere, HP is bad for not posting the latest ones. Hope this helps.


Sorry to say that the suggested method really doesn't make sense to me. I've tried so search drivers but really without any good results.

The problem is still the same so hopefully someone can read the dump file and tell me what to do.


Extraordinary Member
Hi utanfantasi.

You still looking for help? Post back or PM me!! You've a fair few old drivers in there.

Last edited:

Yes, I'm still looking for help!


Extraordinary Member
Usual causes:

Your dump file lists csrss.exe as the probable cause.
This is the Windows Client Server Runtime Process and for it to be the cause of your crash is highly unlikely.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes.
Random stop codes can often indicate hardware issues.

Drivers that pre-date Windows 7. Update:

AtiPcie.sys Tue May 05 16:00:22 2009 ATI PCIE Chipset Driver. Go to Mobo Mfr. or AMD. There's a March 2010 set here.

enecir.sys Mon Jun 29 03:17:30 2009 ENE Consumer IR Driver for eHome OEM

GEARAspiWDM.sys Mon May 18 13:17:04 2009 Gear Software CD-ROM Class Filter Driver v4.019.1 (Oct 2011). Also loads with iTunes

HpqKbFiltr.sys Wed Apr 29 14:48:30 2009 HP Keyboard Filter driver

Rt64win7.sys Fri May 22 15:52:30 2009 Realtek PCIe GBE Family Controller v7.050 If you're unsure about manually installing drivers then choose the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1483XXX) option to download.

usbfilter.sys Mon Mar 09 11:49:01 2009 AMD USB Filter Driver (likely part of the chipset drivers)

Drivers with Updates:

atikmdag.sys Wed Aug 05 05:14:11 2009 AMD Graphics Drivers

  • Download and install DriverSweeper.
  • Uninstall your current Graphics setup through Programs and Features
  • Boot to (preferably) Safe Mode and run Driver Sweeper to clean up the remnants of your current Graphics set up.
  • Reboot to Normal Mode.
  • Install your new Graphics set up.

Can you also download, install and update Malwarebytes' Free. Then run a full scan in Safe Mode (Occasionally malware masquerades as csrss.exe).

Bugcheck Analysis:
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8005d13060, fffffa8005d13340, fffff800031dd8b0}

Probably caused by : csrss.exe

Followup: MachineOwner

fffff880`042af000 fffff880`042bc000   Accelerometer Accelerometer.sys Fri May 13 19:47:02 2011 (4DCD7CA6)
fffff880`00e62000 fffff880`00eb9000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`03a42000 fffff880`03acb000   afd      afd.sys      Wed Dec 28 03:59:20 2011 (4EFA9418)
fffff880`04883000 fffff880`04899000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`00e35000 fffff880`00e4d000   amd_sata amd_sata.sys Sat Oct 29 00:40:46 2011 (4EAB3D7E)
fffff880`010ec000 fffff880`010fa000   amd_xata amd_xata.sys Sat Oct 29 00:40:48 2011 (4EAB3D80)
fffff880`04121000 fffff880`04136000   amdppm   amdppm.sys   Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`010fa000 fffff880`01105000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`064f8000 fffff880`06503000   asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
fffff880`00fd8000 fffff880`00fe1000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00e00000 fffff880`00e2a000   ataport  ataport.SYS  Sat Nov 20 09:19:15 2010 (4CE79293)
fffff880`042bd000 fffff880`0456f000   athrx    athrx.sys    Wed Nov 23 06:36:21 2011 (4ECC9465)
fffff880`040c4000 fffff880`040e5000   AtiHdmi  AtiHdmi.sys  Fri Jul 24 07:33:11 2009 (4A6955A7)
fffff880`048b3000 fffff880`04eca000   atikmdag atikmdag.sys Wed Aug 05 05:14:11 2009 (4A790713)
fffff880`01630000 fffff880`01638000   AtiPcie  AtiPcie.sys  Tue May 05 16:00:22 2009 (4A005486)
fffff880`00f2a000 fffff880`00f36000   BATTC    BATTC.SYS    Tue Jul 14 00:31:01 2009 (4A5BC3B5)
fffff880`015e0000 fffff880`015e7000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`03a2d000 fffff880`03a3e000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`05f5e000 fffff880`05f7c000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
fffff960`00710000 fffff960`00737000   cdd      cdd.dll      unavailable (00000000)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`04fee000 fffff880`05000000   circlass circlass.sys Tue Jul 14 01:06:34 2009 (4A5BCC0A)
fffff880`01600000 fffff880`01630000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00cfe000 fffff880`00d5c000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`045f9000 fffff880`045fd500   CmBatt   CmBatt.sys   Tue Jul 14 00:31:03 2009 (4A5BC3B7)
fffff880`01000000 fffff880`01072000   cng      cng.sys      Thu Nov 17 04:23:17 2011 (4EC48C35)
fffff880`00f21000 fffff880`00f2a000   compbatt compbatt.sys Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`04873000 fffff880`04883000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`05c66000 fffff880`05c74000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`03a0f000 fffff880`03a2d000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`03a00000 fffff880`03a0f000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`019c0000 fffff880`019d6000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`05cf0000 fffff880`05d12000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`05c7e000 fffff880`05c96000   dump_amd_sata dump_amd_sata.sys Sat Oct 29 00:40:46 2011 (4EAB3D7E)
fffff880`05c74000 fffff880`05c7e000   dump_diskdump dump_diskdump.sys Fri Apr 22 21:04:32 2011 (4DB1DF50)
fffff880`05c96000 fffff880`05ca9000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`05def000 fffff880`05dfb000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`04eca000 fffff880`04fbe000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`04800000 fffff880`04846000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`045dc000 fffff880`045f9000   enecir   enecir.sys   Mon Jun 29 03:17:30 2009 (4A48243A)
fffff880`01151000 fffff880`01165000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`01105000 fffff880`01151000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`01211000 fffff880`0121b000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01986000 fffff880`019c0000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`01889000 fffff880`018d3000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff880`045b5000 fffff880`045c2000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 13:17:04 2009 (4A1151C0)
fffff800`02e14000 fffff800`02e5d000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`04846000 fffff880`0486a000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`05da4000 fffff880`05dbd000   HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`05d93000 fffff880`05da4000   hidir    hidir.sys    Tue Jul 14 01:06:23 2009 (4A5BCBFF)
fffff880`05dbd000 fffff880`05dc5080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`05de1000 fffff880`05def000   hidusb   hidusb.sys   Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`0197c000 fffff880`01986000   hpdskflt hpdskflt.sys Fri May 13 19:47:02 2011 (4DCD7CA6)
fffff880`04294000 fffff880`042a0000   HpqKbFiltr HpqKbFiltr.sys Wed Apr 29 14:48:30 2009 (49F85AAE)
fffff880`05e95000 fffff880`05f5e000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
fffff880`01973000 fffff880`0197c000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`04276000 fffff880`04294000   i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`042a0000 fffff880`042af000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`05dc6000 fffff880`05dd4000   kbdhid   kbdhid.sys   Sat Nov 20 10:33:25 2010 (4CE7A3F5)
fffff800`00ba4000 fffff800`00bae000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`04000000 fffff880`04043000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`013e4000 fffff880`013ff000   ksecdd   ksecdd.sys   Thu Nov 17 03:48:13 2011 (4EC483FD)
fffff880`01584000 fffff880`015af000   ksecpkg  ksecpkg.sys  Thu Nov 17 04:23:44 2011 (4EC48C50)
fffff880`05d12000 fffff880`05d17200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`0165b000 fffff880`01670000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`01638000 fffff880`0165b000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00cdd000 fffff880`00cea000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 02:29:09 2009 (4A5BDF65)
fffff880`040e5000 fffff880`040f3000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`045cd000 fffff880`045dc000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`05dd4000 fffff880`05de1000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00fbe000 fffff880`00fd8000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`015af000 fffff880`015e0000   MpFilter MpFilter.sys Wed Apr 06 21:07:29 2011 (4D9CC801)
fffff880`06574000 fffff880`06584000   MpNWMon  MpNWMon.sys  Wed Apr 06 21:07:23 2011 (4D9CC7FB)
fffff880`05f7c000 fffff880`05f94000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`05f94000 fffff880`05fc1000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
fffff880`05e00000 fffff880`05e4e000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:46:28 2011 (4E17C104)
fffff880`05e4e000 fffff880`05e72000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
fffff880`00e2a000 fffff880`00e35000   msahci   msahci.sys   Sat Nov 20 10:33:58 2010 (4CE7A416)
fffff880`01234000 fffff880`0123f000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00ec2000 fffff880`00ecc000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`01165000 fffff880`011c3000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`03bf0000 fffff880`03bfb000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01961000 fffff880`01973000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`01431000 fffff880`01524000   ndis     ndis.sys     Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`04fe2000 fffff880`04fee000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`02b10000 fffff880`02b23000   ndisuio  ndisuio.sys  Sat Nov 20 10:50:08 2010 (4CE7A7E0)
fffff880`04189000 fffff880`041b8000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`040af000 fffff880`040c4000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`03b55000 fffff880`03b64000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`03acb000 fffff880`03b10000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`01524000 fffff880`01584000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`064e0000 fffff880`064f8000   NisDrvWFP NisDrvWFP.sys Wed Apr 06 21:08:53 2011 (4D9CC855)
fffff880`01072000 fffff880`01083000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`03be4000 fffff880`03bf0000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`02e5d000 fffff800`03446000   nt       ntkrnlmp.exe Thu Jun 23 03:53:23 2011 (4E02AAA3)
fffff880`01241000 fffff880`013e4000   Ntfs     Ntfs.sys     Fri Mar 11 03:39:39 2011 (4D79997B)
fffff880`0167b000 fffff880`01684000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`02abd000 fffff880`02b10000   nwifi    nwifi.sys    Tue Jul 14 01:07:23 2009 (4A5BCC3B)
fffff880`03b19000 fffff880`03b3f000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`00f0c000 fffff880`00f21000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`00ecc000 fffff880`00eff000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`00fa7000 fffff880`00fae000   pciide   pciide.sys   Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`00fae000 fffff880`00fbe000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`01200000 fffff880`01211000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`02b3b000 fffff880`02be1000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`05cb3000 fffff880`05cf0000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00cea000 fffff880`00cfe000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`04fbe000 fffff880`04fe2000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`041b8000 fffff880`041d3000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`041d3000 fffff880`041f4000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`04899000 fffff880`048b3000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`03b93000 fffff880`03be4000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`01425000 fffff880`0142e000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`015f5000 fffff880`015fe000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`0122b000 fffff880`01234000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`01927000 fffff880`01961000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`02b23000 fffff880`02b3b000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`0457c000 fffff880`045b5000   Rt64win7 Rt64win7.sys Fri May 22 15:52:30 2009 (4A16BC2E)
fffff880`05e72000 fffff880`05e7d000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`0191f000 fffff880`01927000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`06448000 fffff880`064e0000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
fffff880`02a00000 fffff880`02a69000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
fffff880`05fc1000 fffff880`05ff2000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
fffff880`01089000 fffff880`010ec000   storport storport.sys Fri Mar 11 04:30:23 2011 (4D79A55F)
fffff880`05d18000 fffff880`05d93000   stwrt64  stwrt64.sys  Tue Jul 21 23:42:28 2009 (4A664454)
fffff880`045fe000 fffff880`045ff480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`04136000 fffff880`04189000   SynTP    SynTP.sys    Thu May 27 22:41:36 2010 (4BFEE710)
fffff880`01685000 fffff880`01889000   tcpip    tcpip.sys    Thu Sep 29 04:43:04 2011 (4E83E948)
fffff880`05e7d000 fffff880`05e8f000   tcpipreg tcpipreg.sys Sat Nov 20 10:51:48 2010 (4CE7A844)
fffff880`011e5000 fffff880`011f2000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`011c3000 fffff880`011e5000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`03b7f000 fffff880`03b93000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff960`00400000 fffff960`0040a000   TSDDD    TSDDD.dll    Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`040fb000 fffff880`04121000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`04043000 fffff880`04055000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`05c00000 fffff880`05c1d000   usbccgp  usbccgp.sys  Fri Mar 25 03:29:14 2011 (4D8C0C0A)
fffff880`04263000 fffff880`04264f00   USBD     USBD.SYS     Fri Mar 25 03:28:59 2011 (4D8C0BFB)
fffff880`04265000 fffff880`04276000   usbehci  usbehci.sys  Fri Mar 25 03:29:04 2011 (4D8C0C00)
fffff880`04256000 fffff880`04263000   usbfilter usbfilter.sys Mon Mar 09 11:49:01 2009 (49B5022D)
fffff880`04055000 fffff880`040af000   usbhub   usbhub.sys   Fri Mar 25 03:29:25 2011 (4D8C0C15)
fffff880`045c2000 fffff880`045cd000   usbohci  usbohci.sys  Fri Mar 25 03:29:03 2011 (4D8C0BFF)
fffff880`04200000 fffff880`04256000   USBPORT  USBPORT.SYS  Fri Mar 25 03:29:12 2011 (4D8C0C08)
fffff880`05c1d000 fffff880`05c38000   USBSTOR  USBSTOR.SYS  Fri Mar 11 04:37:16 2011 (4D79A6FC)
fffff880`05c38000 fffff880`05c65280   usbvideo usbvideo.sys Sat Nov 20 10:44:34 2010 (4CE7A692)
fffff880`00eff000 fffff880`00f0c000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`015e7000 fffff880`015f5000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`01400000 fffff880`01425000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`00f36000 fffff880`00f4b000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`00f4b000 fffff880`00fa7000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`018d3000 fffff880`0191f000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`0456f000 fffff880`0457c000   vwifibus vwifibus.sys Tue Jul 14 01:07:21 2009 (4A5BCC39)
fffff880`03b3f000 fffff880`03b55000   vwififlt vwififlt.sys Tue Jul 14 01:07:22 2009 (4A5BCC3A)
fffff880`03b64000 fffff880`03b7f000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`0121b000 fffff880`0122b000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00d5c000 fffff880`00e00000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00cc0000 fffff880`00ccf000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`03b10000 fffff880`03b19000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`00040000 fffff960`00355000   win32k   win32k.sys   Sat Jan 14 04:05:56 2012 (4F10FF24)
fffff880`0486a000 fffff880`04873000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`00eb9000 fffff880`00ec2000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)

Unloaded modules:
fffff880`019d6000 fffff880`01a00000   cdrom.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0002A000
fffff880`06503000 fffff880`06574000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01638000 fffff880`01646000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01646000 fffff880`01650000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000A000
fffff880`01650000 fffff880`01668000   dump_amd_sat
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00018000
fffff880`01668000 fffff880`0167b000   dump_dumpfve
    Timestamp: unavailable (00000000)
Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.


Last edited:
Feeling stupid here.


Noob Whisperer
You need to refer back to Elmer's post here
Do your best to accumulate that data and attach it to your next post.
Additionally Elmer included links to some of the drivers you need in his post here
You need to follow up on that as well.

Oh, but I did!

A week ago, almost, I replied to Elmer, after trying to install all the missing drivers. Apperently I didn't succeed since the BSOD continued. Then I also attached the latest data avaliable, just check my reply. Of course there are new crasch data since there has been a couple of days since that. But just because I really really need help I will of course attach the latest avaliable in this reply as well.


View attachment


Noob Whisperer
OK, if you say so. However; I cannot find nor see them attached to any of your replies.
I can find no images produced and captured from CPUz, nor an HTML Report that you have exported and saved as a result of having run RAMMon, nor anything containing the results of having run the SF Diagnostic Tool (as administrator).
So if you don't mind maybe do it again and include that data in your next post.

Ok. In that case I've missunderstood. I thought that I only should attach the "DMP-file" in a zipped file, and that's what I have done.

So fortgive me for being stupid, but what more files should I attach?


Noob Whisperer
but what more files should I attach?
All of that information is contained in the sticky post at the top of the BSOD forum that Elmer linked to initially.
Your two most recent dump files that you have actually attached to your posts are very similar
BugCheck 7A, {20, ffffffffc000009d, fffffa8005ffb078, 0}
Unable to load image \SystemRoot\system32\DRIVERS\amd_xata.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amd_xata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_xata.sys
Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : storport.sys ( storport!RaUnitScsiIrp+3c1 )
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error[/B][/U][/COLOR]. Also see
If the error status is 0xC000000E, 0xC000009C, [COLOR=#ff0000][U][B]0xC000009D[/B][/U][/COLOR] or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffff[COLOR=#ff0000][U][B]c000009d[/B][/U][/COLOR], error status (normally i/o status code)
Arg3: fffffa8005ffb078, current process (virtual address for lock type 3, or PTE)
Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
[COLOR=#ff0000][U][B]DISK_HARDWARE_ERROR: There was error with disk hardware[/B][/U][/COLOR]
BUGCHECK_STR:  0x7a_c000009d
LAST_CONTROL_TRANSFER:  from fffff80002ed7d5c to fffff80002ee3d40
fffff880`099e1438 fffff800`02ed7d5c : 00000000`0000007a 00000000`00000020 ffffffff`c000009d fffffa80`05ffb078 : nt!KeBugCheckEx
fffff880`099e1440 fffff800`02eccc87 : fffffa80`05ffb010 fffffa80`c000009d fffffa80`00000000 fffffa80`05ffb0a8 : nt! ?? ::FNODOBFM::`string'+0x505f0
fffff880`099e1500 fffff800`02ed66d7 : fffffa80`03d09b60 fffffa80`03d09bb0 fffff880`099e17a0 fffffa80`047d8010 : nt!IopCompletePageWrite+0x57
fffff880`099e1530 fffff800`02ed6987 : fffffa80`04b8f1b0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1c7
fffff880`099e15b0 fffff880`010b4b21 : fffffa80`00000001 fffffa80`04853c10 00000000`00100000 fffffa80`04b8f1b0 : nt!KiApcInterrupt+0xd7
fffff880`099e1740 fffff880`010b471d : fffff880`037df000 fffff880`010d2110 00000000`00000000 00000000`00000000 : storport!RaUnitScsiIrp+0x3c1
fffff880`099e1800 fffff880`01117d06 : fffffa80`04853d70 fffffa80`04850910 fffffa80`04853c10 fffffa80`04853c10 : storport!RaDriverScsiIrp+0x5d
fffff880`099e1840 fffffa80`04853d70 : fffffa80`04850910 fffffa80`04853c10 fffffa80`04853c10 fffffa80`06528bd0 : amd_xata+0x1d06
fffff880`099e1848 fffffa80`04850910 : fffffa80`04853c10 fffffa80`04853c10 fffffa80`06528bd0 fffff880`019e218f : 0xfffffa80`04853d70
fffff880`099e1850 fffffa80`04853c10 : fffffa80`04853c10 fffffa80`06528bd0 fffff880`019e218f fffffa80`04853d70 : 0xfffffa80`04850910
fffff880`099e1858 fffffa80`04853c10 : fffffa80`06528bd0 fffff880`019e218f fffffa80`04853d70 00000000`00000001 : 0xfffffa80`04853c10
fffff880`099e1860 fffffa80`06528bd0 : fffff880`019e218f fffffa80`04853d70 00000000`00000001 fffffa80`04c1a3a0 : 0xfffffa80`04853c10
fffff880`099e1868 fffff880`019e218f : fffffa80`04853d70 00000000`00000001 fffffa80`04c1a3a0 fffffa80`04853c10 : 0xfffffa80`06528bd0
fffff880`099e1870 fffffa80`04853d70 : 00000000`00000001 fffffa80`04c1a3a0 fffffa80`04853c10 00000000`00000000 : hpdskflt+0x218f
fffff880`099e1878 00000000`00000001 : fffffa80`04c1a3a0 fffffa80`04853c10 00000000`00000000 fffffa80`04c1a3d0 : 0xfffffa80`04853d70
fffff880`099e1880 fffffa80`04c1a3a0 : fffffa80`04853c10 00000000`00000000 fffffa80`04c1a3d0 fffffa80`04853e00 : 0x1
fffff880`099e1888 fffffa80`04853c10 : 00000000`00000000 fffffa80`04c1a3d0 fffffa80`04853e00 fffff880`0165165d : 0xfffffa80`04c1a3a0
fffff880`099e1890 00000000`00000000 : fffffa80`04c1a3d0 fffffa80`04853e00 fffff880`0165165d fffffa80`04853c10 : 0xfffffa80`04853c10
fffff880`010b4b21 488b0de8d50100  mov     rcx,qword ptr [storport!WPP_GLOBAL_Control (fffff880`010d2110)]
SYMBOL_NAME:  storport!RaUnitScsiIrp+3c1
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: storport
IMAGE_NAME:  storport.sys
FAILURE_BUCKET_ID:  X64_0x7a_c000009d_storport!RaUnitScsiIrp+3c1
BUCKET_ID:  X64_0x7a_c000009d_storport!RaUnitScsiIrp+3c1
While there are several drivers trapped in the above stack trace which you still need to address, it may also suggest a problem with your hard drive or disk controller or possibly even a USB device that you are using in conjunction with Ready Boost for caching.
If you are using a ready boost configured USB device you may want to discontinue its' use, at least temporarily.
Additionally you should probably run the chkdsk utility from an elevated command prompt, type;
chkdsk C: /R
and hit enter
answer yes (Y) when prompted and reboot.
Let it finish all five stages and see what that produces in the way of information.
You may also want to visit your hard drive manufacturer's website and obtain whatever they may have available in the form of a vendor specific proprietary diagnostic utility and run that according to their instructions.

Ok! Not sure I understood all of the instructions though, but please correct me in that case!

I've used SF Diagnostic tool and CPU-Z and zipped them in one file. I also used Rammon and also attached that. Is that right?


Noob Whisperer
Generally speaking, I believe that running the SF Diagnostic Tools will place a folder on your desktop containing multiple files so yes you can place the exported (saved) HTML report from RAMMon into that folder as well. As far as the screen shots that you used the snipping tool to create from the results of the various tabs of CPUz, they will generally be .jpg files and are pretty well compressed already. You can either include them within the folder or attach them directly within your post just make sure they are cropped properly to include only the relevant information from the CPUz window and not your entire screen.
Once you have everything like you want it just right click the folder and choose send to compressed (zipped) folder. That will create an additional folder on your desktop that is compressed with a .zip extension. Attach that.

Somehow I missed to attach the file. I do so now.



Noob Whisperer
Grab a blank CD and this program What is Windows Defender Offline? (get the correct version for your architecture (64bit)
Double click the program and it will create a bootable CD for you.
Use that CD to boot your system (may need to adjust the first boot device option in BIOS) and run a FULL system scan. Allow the program to remove and or quarantine anything it finds as malicious.
Report back with the results.

Windows Defender found 2 problems. 1 trojan and 1 malware. Both were deleted and basicly the first thing that happened after restart was that it bluescreened.

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