BSOD and mini dump consistently triggered by video.

#1
Hi Team and thanks for your dedication to solving BSOD issues.

Acer Aspire 7551-2560 laptop
Windows 7 64-bit
4 GB RAM (factory)
ATI Mobility Radeon HD 4250
Total available graphics memory1919 MB
Dedicated graphics memory256 MB
Dedicated system memory0 MB
Shared system memory1663 MB​

View attachment mini dump.zip

Here is my mini dump. This machine was provided by my work. It's a referb that is outside of the 90 day window. I honestly don't know if there is/was a hardware on the issue on the motherboard that was never properly addressed, but I'm hoping that it's just a driver conflict that can be worked out. *fingers crossed*

Video driver is up to date as supplied directly by the manufacturer.

Help is greatly appreciated. I did watch the video at http://windows7forums.com/blogs/mike/356-bsod-crash-dump-minidump-analysis.html , downloaded the tool to view, and can see that in all the mini dumps (I have several) btath_a2dp.sys is the referenced problem but it's beyond me to know what to do next so I'm reaching out for help. Thanks.
 


Elmer

Extraordinary Member
#2
Hi Xroads and Welcome to The Forum.

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (go to top of page)
Usual causes:
Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control.

Your latest dump file lists btath_a2dp.sys as the probable cause. This is an Atheros Bluetooth Driver.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.


As a Priority:

btath_a2dp.sys Fri Oct 23 04:04:22 2009
btath_bus.sys Tue Oct 20 03:51:26 2009
btath_flt.sys Wed Oct 21 05:58:13 2009
btath_hcrp.sys Thu Oct 22 01:46:19 2009
btath_rcp.sys Wed Oct 21 01:42:37 2009
Atheros Bluetooth Drivers or ATHEROS drivers for Microsoft Windows (Atheros?????).


Outdated Drivers. Update:

GEARAspiWDM.sys Mon May 18 13:17:04 2009 Gear Software CD-ROM Class Filter Driver v4.015.1 (Feb 2010). Also loads with iTunes

mwlPSDFilter.sys Tue Jun 02 11:07:30 2009
mwlPSDNServ.sys Tue Jun 02 11:07:39 2009
mwlPSDVDisk.sys Tue Jun 02 11:15:29 2009
EgisTec Inc. Fingerprint Biometrics

SbieDrv.sys Sun Jul 04 10:50:33 2010 Sandboxie Kernel Mode Driver


Drivers with Updates:

k57nd60a.sys Fri Oct 16 11:29:38 2009 Broadcom Ethernet

RTKVHD64.sys Tue Jan 19 10:42:09 2010 Realtek HD Audio R2.65

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.


HTH.
 


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