BSOD and shut downs, please help

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Michael74, Sep 22, 2010.

  1. Michael74

    Michael74 New Member

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    I have am partially blind so if this is posted somewhere, please direct me in the right direction.

    Acer Aspire 7220 laptop that came with Windows Vista. Someone update to have W7 Ultimate 32 bit about 2 months ago. I have updated all drivers, from what I can tell, and my computer shuts down without any notice. Doesn't matter what I am doing but this happens every day at random times. Often taking 2 hours to get the computer working again.

    I get the BSOD, sometimes, on boot up.
    *** STOP: 0x0000005C (0x0000010B, 0x00000003, 0x00000000, 0x00000000)

    Here is the system information if that helps:

    ------------------
    System Information
    ------------------
    Time of this report: 9/22/2010, 12:30:20
    Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
    Language: Portuguese (Regional Setting: Portuguese)
    System Manufacturer: Acer
    System Model: Aspire 7220
    BIOS: PhoenixBIOS 4.0 Release 6.1
    Processor: Mobile AMD Sempron(tm) Processor 3600+, ~2.0GHz
    Memory: 2560MB RAM
    Available OS Memory: 2302MB RAM
    Page File: 816MB used, 3789MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode


    Any idea what needs to be done? Many thanks in advance-Michael
     
  2. Trouble

    Trouble Noob Whisperer

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  3. Michael74

    Michael74 New Member

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    Thank you trouble,

    Here is the zip from to SF Diag Tool.
     

    Attached Files:

  4. TorrentG

    TorrentG Banned

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    Hi. There is no minidump attached. Please go to C:\Windows\Minidump to copy the files from there to any other folder. Then zip them. Attach the zip to a post.

    We shall have a look.
     
  5. Michael74

    Michael74 New Member

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    I have tried several times to set up a dump file and no luck. I have attached, above, the outcome of the SF Diag Tool I was asked to do. I'm not going to lie but if someone could talk me through this I would appreciate it. I have very little computer skills.
     
  6. TorrentG

    TorrentG Banned

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    Hi Michael. My previous post above is all that you need to do to post the crash dumps.

    If you follow along well, you'll be able to post them. If you run into issues doing so, please tell us exactly what it/they are and we'll be glad to help.
     
  7. TorrentG

    TorrentG Banned

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    Realizing you're not in such a very good situation because of your limited computer skills, I'll try to help the best I can with what I am given to work with so far. Please post the dumps if possible to supplement.

    1) Uninstall all of your ArcSoft software which is too old for Windows 7:

    arc arc Kernel 24-05-2007 22:31:06

    2) Visit your laptop manufacturer's site to download and install the latest update for the Alps Pointing Device driver:

    ApfiltrServi Alps Pointing-device F Kernel 02-08-2007 08:46:22

    3) Uninstall all Adaptec software which is too old for Windows 7:

    adp94xx adp94xx Kernel 05-12-2008 23:59:55
    adpahci adpahci Kernel 01-05-2007 18:29:26
    adpu320 adpu320 Kernel 28-02-2007 00:03:08
    aic78xx aic78xx Kernel 12-04-2006 01:20:11

    4) At the laptop manufacturer's site, download and install the latest update to the Broadcom NetXtreme lan driver:

    b57nd60x Broadcom NetXtreme Gig Kernel 26-04-2009 12:15:34
    ebdrv Broadcom NetXtreme II Kernel 31-12-2008 16:06:23

    5) Update your Brother software for what is probably the printer, from Brother's site:

    BrFiltLo Brother USB Mass-Stora Kernel 06-08-2006 22:33:45
    BrFiltUp Brother USB Mass-Stora Kernel 06-08-2006 22:33:45
    Brserid Brother MFC Serial Por Kernel 06-08-2006 22:33:50
    BrSerWdm Brother WDM Serial dri Kernel 06-08-2006 22:33:44
    BrUsbMdm Brother MFC USB Fax On Kernel 06-08-2006 22:33:43
    BrUsbSer Brother MFC USB Serial Kernel 09-08-2006 13:02:02

    6) Uninstall all Dritek software:

    DKbFltr Dritek Keyboard Filter Kernel 26-03-2009 03:10:12
    DritekPortIO Dritek General Port I/ Kernel 23-12-2005 08:13:04

    Touch Manager

    7) Update this ENE CIR Receiver driver from laptop manufacturer's site:

    enecir ENE CIR Receiver Kernel 07-03-2007 08:26:49

    8) Update the modem drivers from manufacturer's site:

    HSF_DPV HSF_DPV Kernel 27-04-2007 01:19:21
    HSXHWAZL HSXHWAZL Kernel 27-04-2007 01:18:01

    9) Update the Intel Storage drivers from laptop manufacturer's site:

    iirsp iirsp Kernel 13-12-2005 21:48:01

    10) Update your Ricoh card reader drivers from manufacturer's site:

    rimmptsk rimmptsk Kernel 24-02-2007 05:42:21
    rimsptsk rimsptsk Kernel 23-01-2007 07:40:19
    rismxdp Ricoh xD-Picture Card Kernel 21-03-2007 13:02:02

    ------------

    I will stop now because there are lots and lots more things to do. Please start with doing the above and post crash dumps if further help needed. Good luck.
     
  8. Michael74

    Michael74 New Member

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    So far I have tried this to get the crash dumps but once I did this, I go to c:windows and cant find the dmp file. Any idea where it would be? I followed these instructions:


    1. Go to Start and type in sysdm.cpl and press Enter
    2. Click on the Advanced tab
    3. Click on the Startup and Recovery Settings button
    4. Ensure that Automatically restart is unchecked
    5. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
    6. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
    7. Click OK twice to exit the dialogs, then reboot for the changes to take effect.
    By the way thanks for the above info... I am working on all of that now.
     
  9. TorrentG

    TorrentG Banned

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    Sure thing. :)

    In C:\Windows, there should be a folder with the name Minidump. The files that need to be copied to another folder should be in there, especially since you've done what is in your last post.

    All those things I posted above need to be taken care of, but we can be much more precise if minidumps are included here.
     
  10. Michael74

    Michael74 New Member

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    For some reason next to small memory dump it says (128 kB). Then when I go to Start; computer; C. Drive; windows... then I cant find the minidump file. Goodness gracious.
     
  11. TorrentG

    TorrentG Banned

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    The 128 kb is fine and good.

    There will not be any minidump files in C:\Windows.

    Rather, there will be a folder there called Minidump.
     

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