BSOD at least once a day.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by mbrig, Oct 4, 2012.

  1. mbrig

    mbrig New Member

    Joined:
    Oct 2, 2012
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    Hello all

    This BSOD has happened on and off for a while now. Would like to know if it can be fixed or is it a MB issue with USB. I've uninstalled USB controller drivers and restated the computer. I've checked all the drivers I could think of to make sure they were up to date. I did find a hot fix on windows site, but would like to get some more advice before using it. The problem occurs at least once a day. :confused:

    View attachment W7F_04-10-2012.zip
     
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Only 94 updates since SP1 - most systems have 130 to 140. Please get all available updates from Windows Update.

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    If these things don't fix the issues, then we've gotta start looking at a possible hardware cause. It'd be better if we had more memory dumps to look at - as it usually takes 4 or 5 to start suspecting hardware issues.

    Video and antivirus programs should be updated to the latest possible version - your video drivers date from 2010, please update them.

    BIOS dates from November of 2011, you may want to check and see if there are any updates available (this is NOT a recommendation to update/Flash your BIOS)>

    I suspect it's due to your SSD and the older storage controller drivers (your Intel stuff dates from 2009/2010). Have a look at the Intel stuff in the following quote box:
    Analysis:
    The following is for information purposes only.
    Code:
    [font=lucida console]**************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100412-9126-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 2:06:42.887[/B]
    BugCheck Code: [B]BugCheck FE, {5, fffffa8009c6b1a0, 80863b3c, fffffa800a5623a8}[/B]
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by :[B]usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c )[/B]
    BugCheck Info: [B]BUGCODE_USB_DRIVER (fe)[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0xFE
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+6c[/B]
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: [B]1596[/B]
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv7 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************
    [/font]

    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    iaStor.sys                  Tue Apr 13 12:44:16 2010 (4BC49F60)
    AtiHdmi.sys                 Thu May  6 05:20:39 2010 (4BE289E7)
    clwvd.sys                   Tue May 25 23:06:46 2010 (4BFC9046)
    stwrt64.sys                 Thu Jun 17 22:16:06 2010 (4C1AD6E6)
    btmusb.sys                  Fri Jun 25 07:43:33 2010 (4C249665)
    rikvm_C6F09094.sys          Tue Jun 29 08:17:18 2010 (4C29E44E)
    atikmpag.sys                Thu Sep  9 13:52:49 2010 (4C891EF1)
    atikmdag.sys                Thu Sep  9 14:24:50 2010 (4C892672)
    LHidFilt.Sys                Fri Sep  2 02:23:09 2011 (4E60764D)
    LMouFilt.Sys                Fri Sep  2 02:23:15 2011 (4E607653)
    SBFWIM.sys                  Thu Sep 22 05:11:58 2011 (4E7AFBDE)
    Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
    Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
    Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
    Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
    SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
    SBREdrv.sys                 Wed Oct 26 12:41:21 2011 (4EA83831)
    sbapifs.sys                 Mon Nov 28 21:18:16 2011 (4ED440E8)
    SbFw.sys                    Mon Dec 19 06:34:51 2011 (4EEF215B)
    sbwtis.sys                  Mon Dec 19 06:35:15 2011 (4EEF2173)
    netr28x.sys                 Mon Mar  5 07:37:36 2012 (4F54B390)
    hpdskflt.sys                Tue Apr 10 15:50:35 2012 (4F848F0B)
    Accelerometer.sys           Tue Apr 10 15:50:35 2012 (4F848F0B)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=btmusb.sys
    http://www.carrona.org/drivers/driver.php?id=rikvm_C6F09094.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=SBFWIM.sys
    http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=SBREdrv.sys
    http://www.carrona.org/drivers/driver.php?id=sbapifs.sys
    http://www.carrona.org/drivers/driver.php?id=SbFw.sys
    http://www.carrona.org/drivers/driver.php?id=sbwtis.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
     
  3. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Only 94 updates since SP1 - most systems have 130 to 140. Please get all available updates from Windows Update.

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    If these things don't fix the issues, then we've gotta start looking at a possible hardware cause. It'd be better if we had more memory dumps to look at - as it usually takes 4 or 5 to start suspecting hardware issues.

    Video and antivirus programs should be updated to the latest possible version - your video drivers date from 2010, please update them.

    BIOS dates from November of 2011, you may want to check and see if there are any updates available (this is NOT a recommendation to update/Flash your BIOS)>

    I suspect it's due to your SSD and the older storage controller drivers (your Intel stuff dates from 2009/2010). Have a look at the Intel stuff in the following quote box:
    Analysis:
    The following is for information purposes only.
    Code:
    [font=lucida console]**************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100412-9126-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 2:06:42.887[/B]
    BugCheck Code: [B]BugCheck FE, {5, fffffa8009c6b1a0, 80863b3c, fffffa800a5623a8}[/B]
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by :[B]usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c )[/B]
    BugCheck Info: [B]BUGCODE_USB_DRIVER (fe)[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0xFE
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+6c[/B]
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: [B]1596[/B]
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv7 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************
    [/font]

    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    iaStor.sys                  Tue Apr 13 12:44:16 2010 (4BC49F60)
    AtiHdmi.sys                 Thu May  6 05:20:39 2010 (4BE289E7)
    clwvd.sys                   Tue May 25 23:06:46 2010 (4BFC9046)
    stwrt64.sys                 Thu Jun 17 22:16:06 2010 (4C1AD6E6)
    btmusb.sys                  Fri Jun 25 07:43:33 2010 (4C249665)
    rikvm_C6F09094.sys          Tue Jun 29 08:17:18 2010 (4C29E44E)
    atikmpag.sys                Thu Sep  9 13:52:49 2010 (4C891EF1)
    atikmdag.sys                Thu Sep  9 14:24:50 2010 (4C892672)
    LHidFilt.Sys                Fri Sep  2 02:23:09 2011 (4E60764D)
    LMouFilt.Sys                Fri Sep  2 02:23:15 2011 (4E607653)
    SBFWIM.sys                  Thu Sep 22 05:11:58 2011 (4E7AFBDE)
    Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
    Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
    Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
    Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
    SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
    SBREdrv.sys                 Wed Oct 26 12:41:21 2011 (4EA83831)
    sbapifs.sys                 Mon Nov 28 21:18:16 2011 (4ED440E8)
    SbFw.sys                    Mon Dec 19 06:34:51 2011 (4EEF215B)
    sbwtis.sys                  Mon Dec 19 06:35:15 2011 (4EEF2173)
    netr28x.sys                 Mon Mar  5 07:37:36 2012 (4F54B390)
    hpdskflt.sys                Tue Apr 10 15:50:35 2012 (4F848F0B)
    Accelerometer.sys           Tue Apr 10 15:50:35 2012 (4F848F0B)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=btmusb.sys
    http://www.carrona.org/drivers/driver.php?id=rikvm_C6F09094.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=SBFWIM.sys
    http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=SBREdrv.sys
    http://www.carrona.org/drivers/driver.php?id=sbapifs.sys
    http://www.carrona.org/drivers/driver.php?id=SbFw.sys
    http://www.carrona.org/drivers/driver.php?id=sbwtis.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
     

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