Windows 7 BSOD at login screen

[lorvang]

Hi,

My friend's laptop is getting blue screen at the login screen. I can't find a tool to debug or view the dmp files so I was hoping someone could tell me what it is that's causing the issue. Attached are the dmp files.

 

[Elmer]

Hi lorvang and Welcome to The Forum.

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote contro.

The latest dump files list SRTSPL.SYS as the probable cause. This is a Symantec AutoProtect driver.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.


As a Priority:

Norton is known to be a cause of BSOD's on many Windows 7 systems. I suggest that you uninstall Norton using the Norton Removal Tool in Safe Mode. Download Blue Screen friendly Link Removed due to 404 Error as its replacement. Make sure Windows firewall is enabled!

Make sure the system is fully up to date including SP1


Outdated Drivers. Update:

AGRSM.sys Mon Nov 10 14:56:37 2008 TOSHIBA V92 Software Modem/Agere Systems Soft/Creatix V.92 Data Fax Modem. Part of LSI Logic.

GEARAspiWDM.sys Mon May 18 13:17:04 2009 Gear Software CD-ROM Class Filter Driver v4.015.1 (Feb 2010). Also loads with iTunes

netw5v32.sys Thu Mar 26 16:10:37 2009 Intel Wi-Fi

TVALZ_O.SYS Fri Nov 09 03:07:46 2007 Link Removed due to 404 Error ACPI-Based Value Added Logical and General Purpose Device Driver.

yk62x86.sys Mon Feb 23 14:44:18 2009 Marvell Yukon networking (Windows 7 & Server 2008 R2 17/02/2011 v11.41.3.3) Choose the right set for your system, 32 or 64-bit.


Bugcheck Analysis:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, a91cf976, 891239e0, 891235c0}

Probably caused by : SRTSPL.SYS ( SRTSPL+31976 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: a91cf976, The address that the exception occurred at
Arg3: 891239e0, Exception Record Address
Arg4: 891235c0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
SRTSPL+31976
a91cf976 8b00            mov     eax,dword ptr [eax]

EXCEPTION_RECORD:  891239e0 -- (.exr 0xffffffff891239e0)
ExceptionAddress: a91cf976 (SRTSPL+0x00031976)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00000000
Attempt to read from address 00000000

CONTEXT:  891235c0 -- (.cxr 0xffffffff891235c0)
eax=00000000 ebx=82c81ee8 ecx=ffff0000 edx=00000000 esi=00000000 edi=82d64a67
eip=a91cf976 esp=89123aa8 ebp=89123ad8 iopl=0         nv up ei pl nz ac pe cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010217
SRTSPL+0x31976:
a91cf976 8b00            mov     eax,dword ptr [eax]  ds:0023:00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000000

EXCEPTION_PARAMETER2:  00000000

READ_ADDRESS: GetPointerFromAddress: unable to read from 82dac718
Unable to read MiSystemVaType memory at 82d8c180
 00000000 

FOLLOWUP_IP: 
SRTSPL+31976
a91cf976 8b00            mov     eax,dword ptr [eax]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from 82de7744 to a91cf976

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
89123ad8 82de7744 a9c7e1c8 a9c3b000 00000000 SRTSPL+0x31976
89123cbc 82de54b5 00000001 00000000 89123ce4 nt!IopLoadDriver+0x7ed
89123d00 82cb208b 89007cd0 00000000 845b54c0 nt!IopLoadUnloadDriver+0x70
89123d50 82e52a55 00000001 9e5a3419 00000000 nt!ExpWorkerThread+0x10d
89123d90 82d04239 82cb1f7e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  SRTSPL+31976

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SRTSPL

IMAGE_NAME:  SRTSPL.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  48ed1e13

STACK_COMMAND:  .cxr 0xffffffff891235c0 ; kb

FAILURE_BUCKET_ID:  0x7E_SRTSPL+31976

BUCKET_ID:  0x7E_SRTSPL+31976

Drivers:

93233000 9325f000   1394ohci 1394ohci.sys Tue Jul 14 00:51:59 2009 (4A5BC89F)
86e37000 86e7f000   ACPI     ACPI.sys     Tue Jul 14 00:11:11 2009 (4A5BBF0F)
8c355000 8c3af000   afd      afd.sys      Mon Apr 25 03:35:37 2011 (4DB4DDF9)
93321000 93333000   AgileVpn AgileVpn.sys Tue Jul 14 00:55:00 2009 (4A5BC954)
81ec0000 81fc6000   AGRSM    AGRSM.sys    Mon Nov 10 14:56:37 2008 (49184BA5)
86fd3000 86fdc000   amdxata  amdxata.sys  Fri Mar 19 16:19:01 2010 (4BA3A3F5)
86f9d000 86fa6000   atapi    atapi.sys    Tue Jul 14 00:11:15 2009 (4A5BBF13)
86fa6000 86fc9000   ataport  ataport.SYS  Tue Jul 14 00:11:18 2009 (4A5BBF16)
824d0000 8251d000   ATMFD    ATMFD.DLL    unavailable (00000000)
86ede000 86ee9000   BATTC    BATTC.SYS    Tue Jul 14 00:19:15 2009 (4A5BC0F3)
8c260000 8c267000   Beep     Beep.SYS     Tue Jul 14 00:45:00 2009 (4A5BC6FC)
8cc2f000 8cc3d000   blbdrive blbdrive.sys Tue Jul 14 00:23:04 2009 (4A5BC1D8)
83294000 8329c000   BOOTVID  BOOTVID.dll  Tue Jul 14 02:04:34 2009 (4A5BD9A2)
8ef54000 8ef6d000   bowser   bowser.sys   Wed Feb 23 05:05:24 2011 (4D649594)
824b0000 824ce000   cdd      cdd.dll      unavailable (00000000)
86fdc000 86ffb000   cdrom    cdrom.sys    Tue Jul 14 00:11:24 2009 (4A5BBF1C)
832de000 83389000   CI       CI.dll       Tue Jul 14 02:09:28 2009 (4A5BDAC8)
86e00000 86e25000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:11:20 2009 (4A5BBF18)
8329c000 832de000   CLFS     CLFS.SYS     Tue Jul 14 00:11:10 2009 (4A5BBF0E)
93310000 93313700   CmBatt   CmBatt.sys   Tue Jul 14 00:19:18 2009 (4A5BC0F6)
8721d000 8727a000   cng      cng.sys      Tue Jul 14 00:32:55 2009 (4A5BC427)
86ed6000 86ede000   compbatt compbatt.sys Tue Jul 14 00:19:18 2009 (4A5BC0F6)
93314000 93321000   CompositeBus CompositeBus.sys Tue Jul 14 00:45:26 2009 (4A5BC716)
81fd3000 81fe0000   crashdmp crashdmp.sys Tue Jul 14 00:45:50 2009 (4A5BC72E)
8c991000 8c9f5000   csc      csc.sys      Tue Jul 14 00:15:08 2009 (4A5BBFFC)
8c800000 8c818000   dfsc     dfsc.sys     Wed Apr 27 03:33:45 2011 (4DB78089)
8c985000 8c991000   discache discache.sys Tue Jul 14 00:24:04 2009 (4A5BC214)
873d8000 873e9000   disk     disk.sys     Tue Jul 14 00:11:28 2009 (4A5BBF20)
81ea7000 81ec0000   drmk     drmk.sys     Tue Jul 14 01:36:05 2009 (4A5BD2F5)
81fe0000 81feb000   dump_dumpata dump_dumpata.sys Tue Jul 14 00:11:16 2009 (4A5BBF14)
81e00000 81e11000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:12:47 2009 (4A5BBF6F)
81feb000 81ff5000   dump_msahci dump_msahci.sys Tue Jul 14 00:45:50 2009 (4A5BC72E)
81e11000 81e1b000   Dxapi    Dxapi.sys    Tue Jul 14 00:25:25 2009 (4A5BC265)
8d91a000 8d9d1000   dxgkrnl  dxgkrnl.sys  Tue Nov 02 02:37:53 2010 (4CCF7981)
8cc78000 8ccb1000   dxgmms1  dxgmms1.sys  Thu Feb 03 03:34:49 2011 (4D4A2259)
8c927000 8c985000   eeCtrl   eeCtrl.sys   Fri Jul 08 02:45:11 2011 (4E166127)
8704c000 8705d000   fileinfo fileinfo.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
87018000 8704c000   fltmgr   fltmgr.sys   Tue Jul 14 00:11:13 2009 (4A5BBF11)
87288000 87291000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:11:14 2009 (4A5BBF12)
871ca000 871fc000   fvevol   fvevol.sys   Sat Sep 26 03:24:21 2009 (4ABD7B55)
8cc5e000 8cc66000   FwLnk    FwLnk.sys    Tue Jul 07 01:53:05 2009 (4A529C71)
87553000 87584000   fwpkclnt fwpkclnt.sys Tue Jul 14 00:12:03 2009 (4A5BBF43)
9330a000 9330f280   GEARAspiWDM GEARAspiWDM.sys Mon May 18 13:16:53 2009 (4A1151B5)
82c0d000 82c44000   hal      halmacpi.dll Tue Jul 14 00:11:03 2009 (4A5BBF07)
8ccfc000 8cd1b000   HDAudBus HDAudBus.sys Tue Jul 14 00:50:55 2009 (4A5BC85F)
81e28000 81e78000   HdAudio  HdAudio.sys  Tue Jul 14 00:51:46 2009 (4A5BC892)
8eecf000 8ef54000   HTTP     HTTP.sys     Tue Jul 14 00:12:53 2009 (4A5BBF75)
875f5000 875fd000   hwpolicy hwpolicy.sys Tue Jul 14 00:11:01 2009 (4A5BBF05)
932a6000 932be000   i8042prt i8042prt.sys Tue Jul 14 00:11:23 2009 (4A5BBF1B)
8d411000 8d91a000   igdkmd32 igdkmd32.sys Wed Sep 23 20:18:09 2009 (4ABA7471)
86f44000 86f4b000   intelide intelide.sys Tue Jul 14 00:11:19 2009 (4A5BBF17)
8cc66000 8cc78000   intelppm intelppm.sys Tue Jul 14 00:11:03 2009 (4A5BBF07)
932be000 932cb000   kbdclass kbdclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
80bba000 80bc2000   kdcom    kdcom.dll    Tue Jul 14 02:08:58 2009 (4A5BDAAA)
8cd6b000 8cd9f000   ks       ks.sys       Thu Mar 04 03:57:52 2010 (4B8F2FC0)
871b7000 871ca000   ksecdd   ksecdd.sys   Tue Jul 14 00:11:56 2009 (4A5BBF3C)
87386000 873ab000   ksecpkg  ksecpkg.sys  Fri Dec 11 04:04:22 2009 (4B21C4C6)
8ee56000 8ee66000   lltdio   lltdio.sys   Tue Jul 14 00:53:18 2009 (4A5BC8EE)
87200000 8721b000   luafv    luafv.sys    Tue Jul 14 00:15:44 2009 (4A5BC020)
8320b000 83283000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 02:06:41 2009 (4A5BDA21)
81fc6000 81fd3000   modem    modem.sys    Tue Jul 14 00:55:24 2009 (4A5BC96C)
81e1b000 81e26000   monitor  monitor.sys  Tue Jul 14 00:25:58 2009 (4A5BC286)
932fd000 9330a000   mouclass mouclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
86f87000 86f9d000   mountmgr mountmgr.sys Tue Jul 14 00:11:27 2009 (4A5BBF1F)
8ef6d000 8ef7f000   mpsdrv   mpsdrv.sys   Tue Jul 14 00:52:52 2009 (4A5BC8D4)
8ef7f000 8efa2000   mrxsmb   mrxsmb.sys   Wed May 04 03:43:40 2011 (4DC0BD5C)
8efa2000 8efdd000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:26:07 2011 (4E17BC3F)
8efdd000 8eff8000   mrxsmb20 mrxsmb20.sys Wed May 04 03:43:47 2011 (4DC0BD63)
86fc9000 86fd3000   msahci   msahci.sys   Tue Jul 14 00:45:50 2009 (4A5BC72E)
8c2b9000 8c2c4000   Msfs     Msfs.SYS     Tue Jul 14 00:11:26 2009 (4A5BBF1E)
86e88000 86e90000   msisadrv msisadrv.sys Tue Jul 14 00:11:09 2009 (4A5BBF0D)
8718c000 871b7000   msrpc    msrpc.sys    Tue Jul 14 00:11:59 2009 (4A5BBF3F)
8c91d000 8c927000   mssmbios mssmbios.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
875e5000 875f5000   mup      mup.sys      Tue Jul 14 00:14:14 2009 (4A5BBFC6)
87291000 87348000   ndis     ndis.sys     Tue Jul 14 00:12:24 2009 (4A5BBF58)
9334b000 93356000   ndistapi ndistapi.sys Tue Jul 14 00:54:24 2009 (4A5BC930)
8eeac000 8eebc000   ndisuio  ndisuio.sys  Tue Jul 14 00:53:51 2009 (4A5BC90F)
93356000 93378000   ndiswan  ndiswan.sys  Tue Jul 14 00:54:34 2009 (4A5BC93A)
92e0e000 92e1f000   NDProxy  NDProxy.SYS  Tue Jul 14 00:54:27 2009 (4A5BC933)
8c3e8000 8c3f6000   netbios  netbios.sys  Tue Jul 14 00:53:54 2009 (4A5BC912)
8c3af000 8c3e1000   netbt    netbt.sys    Tue Jul 14 00:12:18 2009 (4A5BBF52)
87348000 87386000   NETIO    NETIO.SYS    Tue Jul 14 00:12:35 2009 (4A5BBF63)
92e20000 93233000   netw5v32 netw5v32.sys Thu Mar 26 16:10:37 2009 (49CBA8FD)
8c2c4000 8c2d2000   Npfs     Npfs.SYS     Tue Jul 14 00:11:31 2009 (4A5BBF23)
8c913000 8c91d000   nsiproxy nsiproxy.sys Tue Jul 14 00:12:08 2009 (4A5BBF48)
82c44000 83054000   nt       ntkrpamp.exe Thu Jun 23 03:27:31 2011 (4E02A493)
8705d000 8718c000   Ntfs     Ntfs.sys     Fri Mar 11 03:29:11 2011 (4D799707)
8c259000 8c260000   Null     Null.SYS     Tue Jul 14 00:11:12 2009 (4A5BBF10)
8ee66000 8eeac000   nwifi    nwifi.sys    Tue Jul 14 00:51:59 2009 (4A5BC89F)
8c200000 8c21f000   pacer    pacer.sys    Tue Jul 14 00:53:58 2009 (4A5BC916)
86ec5000 86ed6000   partmgr  partmgr.sys  Tue Jul 14 00:11:35 2009 (4A5BBF27)
86e90000 86eba000   pci      pci.sys      Tue Jul 14 00:11:16 2009 (4A5BBF14)
86f4b000 86f59000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:11:15 2009 (4A5BBF13)
86f59000 86f87000   pcmcia   pcmcia.sys   Tue Jul 14 00:19:29 2009 (4A5BC101)
8727a000 87288000   pcw      pcw.sys      Tue Jul 14 00:11:10 2009 (4A5BBF0E)
a902e000 a90c5000   peauth   peauth.sys   Tue Jul 14 01:35:44 2009 (4A5BD2E0)
81e78000 81ea7000   portcls  portcls.sys  Tue Jul 14 00:51:00 2009 (4A5BC864)
83283000 83294000   PSHED    PSHED.dll    Tue Jul 14 02:09:36 2009 (4A5BDAD0)
8c223000 8c2586e0   RapportCerberus32_32029 RapportCerberus32_32029.sys Wed Sep 21 11:58:11 2011 (4E79C343)
8c903000 8c912200   RapportEI RapportEI.sys Sun Sep 25 16:58:46 2011 (4E7F4FB6)
875d9000 875e4b00   RapportKELL RapportKELL.sys Sun Sep 25 16:58:24 2011 (4E7F4FA0)
8c8dd000 8c902780   RapportPG RapportPG.sys Sun Sep 25 16:58:18 2011 (4E7F4F9A)
93333000 9334b000   rasl2tp  rasl2tp.sys  Tue Jul 14 00:54:33 2009 (4A5BC939)
93378000 93390000   raspppoe raspppoe.sys Tue Jul 14 00:54:53 2009 (4A5BC94D)
93390000 933a7000   raspptp  raspptp.sys  Tue Jul 14 00:54:47 2009 (4A5BC947)
933a7000 933be000   rassstp  rassstp.sys  Tue Jul 14 00:54:57 2009 (4A5BC951)
8c89c000 8c8dd000   rdbss    rdbss.sys    Tue Jul 14 00:14:26 2009 (4A5BBFD2)
933be000 933c8000   rdpbus   rdpbus.sys   Tue Jul 14 01:02:40 2009 (4A5BCB20)
8c2a1000 8c2a9000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:01:40 2009 (4A5BCAE4)
8c2a9000 8c2b1000   rdpencdd rdpencdd.sys Tue Jul 14 01:01:39 2009 (4A5BCAE3)
8c2b1000 8c2b9000   rdprefmp rdprefmp.sys Tue Jul 14 01:01:41 2009 (4A5BCAE5)
873ab000 873d8000   rdyboost rdyboost.sys Tue Jul 14 00:22:02 2009 (4A5BC19A)
8eebc000 8eecf000   rspndr   rspndr.sys   Tue Jul 14 00:53:20 2009 (4A5BC8F0)
9328d000 932a6000   sdbus    sdbus.sys    Tue Jul 14 00:19:26 2009 (4A5BC0FE)
a90c5000 a90cf000   secdrv   secdrv.SYS   Wed Sep 13 14:18:32 2006 (45080528)
8c833000 8c89c000   SPBBCDrv SPBBCDrv.sys Thu May 15 03:14:28 2008 (482B9C84)
875d1000 875d9000   spldr    spldr.sys    Mon May 11 17:13:47 2009 (4A084EBB)
a919e000 a91ea680   SRTSPL   SRTSPL.SYS   Wed Oct 08 21:54:43 2008 (48ED1E13)
8c829000 8c832100   SRTSPX   SRTSPX.SYS   Wed Oct 08 22:02:46 2008 (48ED1FF6)
a914c000 a919e000   srv      srv.sys      Fri Apr 29 03:57:31 2011 (4DBA291B)
a90fd000 a914c000   srv2     srv2.sys     Fri Apr 29 03:57:19 2011 (4DBA290F)
a90cf000 a90f0000   srvnet   srvnet.sys   Fri Apr 29 03:57:12 2011 (4DBA2908)
933fe000 933ff380   swenum   swenum.sys   Tue Jul 14 00:45:08 2009 (4A5BC704)
8c322000 8c347000   SYMEVENT SYMEVENT.SYS Mon Jan 14 23:29:24 2008 (478BF054)
8c2f4000 8c321200   SYMTDI   SYMTDI.SYS   Tue Aug 19 21:17:48 2008 (48AB2A6C)
932cb000 932fb000   SynTP    SynTP.sys    Fri Aug 15 03:02:22 2008 (48A4E3AE)
8740a000 87553000   tcpip    tcpip.sys    Tue Jun 21 04:25:01 2011 (4E000F0D)
a90f0000 a90fd000   tcpipreg tcpipreg.sys Tue Jul 14 00:54:14 2009 (4A5BC926)
8c2e9000 8c2f4000   TDI      TDI.SYS      Tue Jul 14 00:12:12 2009 (4A5BBF4C)
8c2d2000 8c2e9000   tdx      tdx.sys      Tue Jul 14 00:12:10 2009 (4A5BBF4A)
933c8000 933fe000   teefer2  teefer2.sys  Tue Oct 14 20:24:04 2008 (48F4F1D4)
8c819000 8c829000   termdd   termdd.sys   Tue Jul 14 01:01:35 2009 (4A5BCADF)
9325f000 9328d000   tifm21   tifm21.sys   Thu Jul 06 19:23:30 2006 (44AD5522)
82480000 82489000   TSDDD    TSDDD.dll    unavailable (00000000)
8cc3d000 8cc5e000   tunnel   tunnel.sys   Tue Jul 14 00:54:03 2009 (4A5BC91B)
875cc000 875d0180   TVALZ_O  TVALZ_O.SYS  Fri Nov 09 03:07:46 2007 (4733CF02)
92e00000 92e0e000   umbus    umbus.sys    Tue Jul 14 00:51:38 2009 (4A5BC88A)
8cde3000 8cdfa000   usbccgp  usbccgp.sys  Fri Mar 25 03:06:23 2011 (4D8C06AF)
932fb000 932fc700   USBD     USBD.SYS     Fri Mar 25 03:06:06 2011 (4D8C069E)
8d9dc000 8d9eb000   usbehci  usbehci.sys  Fri Mar 25 03:06:12 2011 (4D8C06A4)
8cd9f000 8cde3000   usbhub   usbhub.sys   Fri Mar 25 03:06:43 2011 (4D8C06C3)
8ccb1000 8ccfc000   USBPORT  USBPORT.SYS  Fri Mar 25 03:06:22 2011 (4D8C06AE)
8d9d1000 8d9dc000   usbuhci  usbuhci.sys  Fri Mar 25 03:06:09 2011 (4D8C06A1)
8cc00000 8cc23b80   usbvideo usbvideo.sys Thu Mar 04 04:04:40 2010 (4B8F3158)
86eba000 86ec5000   vdrvroot vdrvroot.sys Tue Jul 14 00:46:19 2009 (4A5BC74B)
8c267000 8c273000   vga      vga.sys      Tue Jul 14 00:25:50 2009 (4A5BC27E)
8c273000 8c294000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:25:49 2009 (4A5BC27D)
87584000 8758c380   vmstorfl vmstorfl.sys Tue Jul 14 00:28:44 2009 (4A5BC32C)
86ee9000 86ef9000   volmgr   volmgr.sys   Tue Jul 14 00:11:25 2009 (4A5BBF1D)
86ef9000 86f44000   volmgrx  volmgrx.sys  Tue Jul 14 00:11:41 2009 (4A5BBF2D)
8758d000 875cc000   volsnap  volsnap.sys  Tue Jul 14 00:11:34 2009 (4A5BBF26)
87000000 87013000   wanarp   wanarp.sys   Tue Jul 14 00:55:02 2009 (4A5BC956)
8c294000 8c2a1000   watchdog watchdog.sys Tue Jul 14 00:24:10 2009 (4A5BC21A)
83389000 833fa000   Wdf01000 Wdf01000.sys Tue Jul 14 00:11:36 2009 (4A5BBF28)
86e29000 86e37000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:11:25 2009 (4A5BBF1D)
8c3e1000 8c3e8000   wfplwf   wfplwf.sys   Tue Jul 14 00:53:51 2009 (4A5BC90F)
82220000 8246c000   win32k   win32k.sys   unavailable (00000000)
86e7f000 86e88000   WMILIB   WMILIB.SYS   Tue Jul 14 00:11:22 2009 (4A5BBF1A)
8c347000 8c355000   wpsdrvnt wpsdrvnt.sys Tue Dec 09 05:08:21 2008 (493DFD45)
8ee3c000 8ee56000   WudfPf   WudfPf.sys   Tue Jul 14 00:50:13 2009 (4A5BC835)
8cd1b000 8cd6b000   yk62x86  yk62x86.sys  Mon Feb 23 14:44:18 2009 (49A2B642)

Unloaded modules:
a919e000 a91e8000   SRTSP.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0004A000
8ee00000 8ee28000   WpsHelper.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00028000
8ee00000 8ee18000   parport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00018000
873e9000 873f6000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
87200000 8720b000   dump_pciidex
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
87400000 8740a000   dump_msahci.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000A000
8720b000 8721c000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000
8c013000 8c05d000   SRTSP.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0004A000

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.


HTH.

 

[lorvang]

Elmer,

Thank you very much for the help. After removing Symantec in Safe Mode the laptop booted up fine and I have updated the drivers of the devices you listed. Hopefully it will keep working fine for a while. Again, thank you very much for the help.

Regards,
lorvang