BSOD Bad_Pool_HEader

Discussion in 'Windows 7 Help and Support' started by Bizzyh87, Mar 12, 2012.

  1. Bizzyh87

    Bizzyh87 New Member

    Mar 12, 2012
    Likes Received:
    I have upgraded to Win 7 Pro recently from Vista. Msoft Upgrade tool says this is ok. All ran ok for a couple of months. Since then, several BSOD. Most Recent one (AFTER I disabled auto reboot on BSOD) states BSOD

    Errot 0x00000019 (0x00000020, 0x865D2Ef8, 0x08050002)

    I have found the minidump files, but don't know how to read them /what to do with them. Think this is a hardware / driver issue, but don't know where to start.

    Help please?? I dont want to bine my PC and buy another one!
  2. Elmer

    Elmer Extraordinary Member

    Mar 5, 2010
    Likes Received:
    Hi Bizzyh87 and Welcome to The Forum.

    STOP 0x00000019: BAD_POOL_HEADER
    Usual causes:
    Device driver.

    We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    To ensure minidumps are enabled:
    Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    Under the Advanced tab, click on the Startup and Recovery Settings... button.
    Ensure that Automatically restart is unchecked.
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    OK your way out.
    Reboot if changes have been made.

    The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.

    Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

    Please see: How to ask for help with a BSOD problem Following Method 2:
    and run the SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created, zip them up and attach to a post.

    Download and run CPU-Z. Take screenshots**/snips of the CPU tab, Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
    Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
    If screenshots, please crop.

    Also see:

    When attaching dmp files, PLEASE put them in a single zipped folder
  3. Bizzyh87

    Bizzyh87 New Member

    Mar 12, 2012
    Likes Received:

    Sorry - hopefully I have followed all your instructions and attached everything correctly.View attachment

    Attached Files:

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