BSOD BCcode 3d errors. Any help would be appreciated!

#1
Hey guys,

This has been happening since I purchased the computer back in March 2012 (it is a custom built PC). Random Blue screen errors (mostly BCcode 3d). Approx once or twice a month.

Wrapped my brain, can NOT seem to figure this out. I have included a dump file.

-- Additional Info --

Have noticed it happen (sometimes) when VLC player is paused, or watching a youtube vid using chrome or firefox. Can also happen when trying to access my TV card. I stopped accessing my TV card all together now. Updating TV card drivers and main program has not helped.

I have an i7 2700k on turbo overclock. SLI x2 EVGA 580 graphics cards. 3 monitors, one monitor is running off the mother board (I could not get 3 monitors working without disabling SLI or running 3D surround which I didn't want).

I have updated windows and gfx drivers whenever it happens. Keeps happening. This latest time, happened when playing Diablo 3 whilst VLC was paused after I had a youtube video paused.

I use a 1200W corsair power supply and an Intel 520 SSD 120GB 400i.

A copy and paste of the latest BSOD from Action Center;

Source
Windows

Summary
Shut down unexpectedly

Date
‎24/‎11/‎2012 2:03 a.m.

Status
Report sent

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 5129

Extra information about the problem
BCCode: 3d
BCP1: FFFFF80000B9BF60
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF880010FF78E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x3D_mv91xx+3178e
Server information: 6e7e0cc0-2218-4162-97cc-ef6b7a55da5f

I don't really know where to go from here guys. My beautiful PC bluescreening on random occasions is something I really want to fix. Any help would be really appreciated! Thanks in advance!

Jeremy. View attachment W7F_24-11-2012.zip

View attachment W7F_24-11-2012.zip
 


Last edited:

GeneralHiningII

Honorable Member
#2
Hi Jeremy! Welcome to W7 Forums!

First things first, please return ALL overclocked parts to stock settings (just for the debug) - feel free to re-overclock them once we have solved the problem.

Majority of problem reports come from hl2.exe (Half Life 2 Engine) - try reinstalling game such as Half Life 2 or Team fortress 2.

Code:
Analysis:
Debug session time: Sat Nov 24 00:00:41.339 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\112412-55005-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 3:47:25.151
BugCheck 3D, {fffff80000b9bf60, 0, 0, fffff880010ff78e}
Probably caused by : mv91xx.sys ( mv91xx+3178e )
Bugcheck code 0000003D
Arguments: 
Arg1: fffff80000b9bf60
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff880010ff78e
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3D
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x3D_mv91xx+3178e
MaxSpeed:     3500
CurrentSpeed: 3500
BiosVersion = 0301
BiosReleaseDate = 09/16/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Nov  3 15:45:31.521 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\110312-77704-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime: 0 days 0:38:55.333
BugCheck 3D, {fffff80000b9bf60, 0, 0, fffff8800108c78e}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : mv91xx.sys ( mv91xx+3178e )
Bugcheck code 0000003D
Arguments: 
Arg1: fffff80000b9bf60
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff8800108c78e
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3D
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x3D_mv91xx+3178e
MaxSpeed:     3500
CurrentSpeed: 3500
BiosVersion = 0301
BiosReleaseDate = 09/16/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Nov  3 14:47:19.269 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\110312-101260-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime: 0 days 0:23:32.081
BugCheck 3D, {fffff80000b9bf60, 0, 0, fffff880010e478e}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : mv91xx.sys ( mv91xx+3178e )
Bugcheck code 0000003D
Arguments: 
Arg1: fffff80000b9bf60
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff880010e478e
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3D
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x3D_mv91xx+3178e
MaxSpeed:     3500
CurrentSpeed: 3500
BiosVersion = 0301
BiosReleaseDate = 09/16/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Nov  1 16:03:37.198 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\110112-74974-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime: 0 days 2:44:09.010
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for hcw89.sys
*** ERROR: Module load completed but symbols could not be loaded for hcw89.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hcw89.sys ( hcw89+6d2b2 )
Bugcheck code 0000001E
Arguments: 
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_hcw89+6d2b2
MaxSpeed:     3500
CurrentSpeed: 3500
BiosVersion = 0301
BiosReleaseDate = 09/16/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
3 out of the 4 dumps point to mv91xx.sys - info can be found here:
mv91xx.sys Fri Aug 27 19:49:22 2010 (4C778A22)
Marvell MV91xx AHCI/RAID driver
Driver Reference Table - mv91xx.sys

The 4th dump:
hcw89.sys Wed Jul 6 03:35:41 2011 (4E134B6D)
Hauppauge WinTV-HVR-2200 models 89xxx (Wiltshire)
Driver Reference Table - hcw89.sys

Also, another note: These drivers should be updated or removed:

RTCore64.sys Wed May 25 16:39:12 2005 (42941D90)
RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Win7)
Driver Reference Table - RTCore64.sys

LHidFilt.Sys Fri Sep 21 21:05:39 2007 (46F3A583)
Logitech SetPoint HID Filter Driver
Driver Reference Table - LHidFilt.Sys

LMouFilt.Sys Fri Sep 21 21:05:43 2007 (46F3A587)
Logitech SetPoint HID Filter Driver
Driver Reference Table - LMouFilt.Sys

LUsbFilt.Sys Fri Sep 21 21:05:46 2007 (46F3A58A)
Logitech SetPoint USB Filter
Driver Reference Table - LUsbFilt.Sys
 


#3
Hey there GeneralHiningII,

Thanks for looking over that for me. It appears the majority of the random bluescreens are the one your pointed that "out 3 out of the 4 dumps point to mv91xx.sys".

What is mv91xx.sys? And how would I go about updating this driver?

The fourth dump "Hauppauge WinTV-HVR-2200 models 89xxx (Wiltshire)" was my TV card. He likes to BSOD around once in every 10 attempts at loading.

I've promptly updated or removed every other driver you have suggested. All except mv91xx.sys as I think I'd need more info on this before installing a new driver.

Thank you very much for looking over this for me! Really appreciate it!

Also, I can explain the "Majority of problem reports come from hl2.exe". That would be because I downloaded Black Mesa (hl2.exe mod) and it's not the worlds most stable game (I'm not complaining, it's a free game!). Often the hl2 engine would crash if I had my flashlight on pointing at something it didn't want to render. So it would exit to the desktop. I persisted and played until I completed it. So that would explain the hl2.exe crashes :p

I will try the changes you suggested and see how we go. Again, I haven't played with mv91xx.sys updates just yet. I want to be confident that I won't be installing a driver that will stop me from starting up or something.

Cheers!

Jeremy.
 


GeneralHiningII

Honorable Member
#4
I gave you a link to the mv91xx.sys driver.
Here it is again:

mv91xx.sys Fri Aug 27 19:49:22 2010 (4C778A22)
Marvell MV91xx AHCI/RAID driver
Driver Reference Table - mv91xx.sys

It's a driver that controls your HDD/SDD data transfer and such.

Just follow the link I provided (shortcut: Marvell - Support) to update the correct driver.
 


#5
Ahh I understand, thank you.

Ok well now I am going to ask a very noob question. So I apologize in advance.

I am unsure as to how to update this driver. I assume this driver is in device manager - Storage Controllers - Marvell 911xx SATA 6G Controller. But attempting to update this nets me the message "Windows has determined the driver software for your device is up to date." So I assume I'm doing something wrong here. If I'm not, is it advised I uninstall this driver and let windows install it again for me? Or have I got the wrong driver entirely.

My apologies, I'm not 100% sure as to what driver I am looking to update in my device manager.
 


#8
This is exactly what I went into and I downloaded this driver;
Windows 7 & Server 2008 R2 x64 (64-bit)

This driver has been downloaded and is now sitting on my computer unzipped. The issue that I am having, however, is I am unsure how to install this driver. The help file provided in the zip says "In the "Device Manager", double-click your adapter."

Here's the noob question. I don't know which adapter it is. I don't know what I'm looking for.

You mentioned in previous posts that this is a "Marvell MV91xx AHCI/RAID driver" and that "It's a driver that controls your HDD/SDD data transfer and such".

In my device manager, I have a controller called "Storage Controllers". Upon extending the tree, I am presented with "JMicron JMB36X Controller" and "Marvell 91xx SATA 6G Controllers". When I try updating the "Marvell 91xx SATA 6G Controllers", with the downloaded driver, I am presented with "Windows has determined the driver software for your device is up to date."

When I try to update using "let me pick from a list of drivers" and I select Marvell 91xx SATA 6G controller clicking "have disk", I find where I downloaded the driver and upload the only file I can (yk62x64.inf), I get the error "The folder you specified doesn't contain the compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems" leading me to believe I don't have the right driver, or I am trying to update the wrong driver.

I'm not 100% sure as to which device driver to update.
 


GeneralHiningII

Honorable Member
#9
It seems that the specified archive doesn't have the right files.

To install the driver, you need these three files:

yk62x64.sys: Miniport driver, NDIS6.2
yk62x64.inf: installation setup script
yk62x64.dll: installation libraryThe download link you gave me is missing the .dll file.
Since I don't use Marvell drivers (or any controller drivers), I can't exactly help you on this one - I do have a few recommendations however:

Also download the Windows Setup Installer from the same link and run setup.exe instead.

Go to
HTML:
www.windows7forums.com/windows-7-installation-upgrade/
and repeat your problem to them.That's all I can offer you right now. Sorry for any inconvenience.

 


#10
Sorry for any inconvenience?!

Mate, you've been a tremendous help! I have now installed the other driver available on that site (the one that has the setup file available in the zip) so I guess I have done all I can (as per your suggestions).

Guess now all we can do is wait. Thank you for all your help! I hope this fixes it. I'll report back here if I keep getting problems. In the meantime, you've been great :)

Cheers.

Jeremy.
 


#11
No problems then, just doing my job!
 


usasma

Fantastic Member
Microsoft Community Contributor
#12
There's a history of problems running SSD's on Marvell controllers.
Try attaching the SSD to another controller on your motherboard (one that has an updated driver from 2012)
 


usasma

Fantastic Member
Microsoft Community Contributor
#14
Still caused by the Marvell controller. Please update this.

If you can't locate the 2011 version of the Marvell drivers, please let us know the exact make and model of your motherboard. That'll help us to locate the appropriate driver(s).

Also, let us know if your hard drive/SSD is connected to the Marvell controller. It's not recommended to connect SSD's to the Marvell controller as the most updated drivers are from 2011.

Let us know the results and we'll move on from there.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Dec 10 19:25:08.141 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121112-56207-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:06:49.953[/B]
Probably caused by :[B]mv91xx.sys ( mv91xx+3178e )[/B]
BugCheck [B]3D, {fffff80000b9bf60, 0, 0, fffff8800112678e}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003D]INTERRUPT_EXCEPTION_NOT_HANDLED (3d)[/url]
Arguments: 
Arg1: fffff80000b9bf60
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff8800112678e
BUGCHECK_STR:  0x3D
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x3D_mv91xx+3178e[/B]
CPUID:        "Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  0301
  BIOS Release Date             09/16/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Dec 10 19:25:08.141 2012 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
btath_rcp.sys               Thu Jun 24 02:17:21 2010 (4C22F871)
btath_flt.sys               Thu Jun 24 02:17:38 2010 (4C22F882)
btath_bus.sys               Thu Jun 24 02:17:43 2010 (4C22F887)
btath_hcrp.sys              Tue Jun 29 05:30:43 2010 (4C29BD43)
jraid.sys                   Tue Aug 10 05:28:44 2010 (4C611BCC)
mvxxmm.sys                  Fri Aug 27 05:49:03 2010 (4C778A0F)
mv91xx.sys                  Fri Aug 27 05:49:22 2010 (4C778A22)
btath_lwflt.sys             Mon Sep 13 04:26:54 2010 (4C8DE04E)
e1c62x64.sys                Tue Sep 21 17:34:15 2010 (4C9924D7)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
RTKVHD64.sys                Tue Nov 23 05:14:08 2010 (4CEB93F0)
btath_a2dp.sys              Mon Feb 14 20:47:47 2011 (4D59DB43)
btfilter.sys                Tue Mar  8 01:15:22 2011 (4D75C97A)
nvBridge.kmd                Fri May 20 23:58:23 2011 (4DD7385F)
hcw89.sys                   Tue Jul  5 13:35:41 2011 (4E134B6D)
LHidFilt.Sys                Fri Sep  2 02:23:09 2011 (4E60764D)
LMouFilt.Sys                Fri Sep  2 02:23:15 2011 (4E607653)
LUsbFilt.Sys                Fri Sep  2 02:23:19 2011 (4E607657)
asmtxhci.sys                Wed Sep 14 03:36:09 2011 (4E705969)
asmthub3.sys                Wed Sep 14 03:36:19 2011 (4E705973)
cpuz135_x64.sys             Wed Sep 21 04:23:41 2011 (4E799F0D)
avgidsdrivera.sys           Fri Dec 23 07:05:21 2011 (4EF46E81)
avgidsfiltera.sys           Fri Dec 23 07:05:40 2011 (4EF46E94)
avgmfx64.sys                Fri Dec 23 07:08:12 2011 (4EF46F2C)
avgrkx64.sys                Mon Jan 30 22:11:41 2012 (4F275BED)
igdkmd64.sys                Tue Feb 14 13:47:30 2012 (4F3AAC42)
avgidsha.sys                Wed Apr 18 22:19:15 2012 (4F8F7623)
nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
avgldx64.sys                Wed Jul 25 20:56:48 2012 (501095D0)
avgtdia.sys                 Fri Aug 24 09:20:13 2012 (50377F8D)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=jraid.sys
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mv91xx.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=hcw89.sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LUsbFilt.Sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgidsfiltera.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


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