BSOD brand new Asus G74SX-BBK8 laptop please help!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by 0621sammy, Dec 7, 2011.

  1. 0621sammy

    0621sammy New Member

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    Ok so I received a BSOD when I was installing some windows updates Last night. Tonight when trying to Restart my computer it was stuck on "Shutting Down..." for just over 30 minutes so I just manually shut it down. Also I have had my computer just go to the "Windows did not proper shut down last time" (or something along the lines of that) "Would you like to boot windows nomally?" a few times when I hibernated my computer . So I really need some help with this.

    Here are my specs:

    http://speccy.piriform.com/results/gucARJa1P40NqJD42pSGnfA

    There are 4 listed "Critical" things in my eventvwr and alot of "errors". I posted a few things that I hope help out with info you might need.
    View attachment DMP_files.zip
    View attachment BSOD Info and Comp specs.zip
    View attachment event viewer.zip

    Thanks in advance!

    P.S. I think I'm might go to bed now It's 1:25 am where I live but I will repsond first thing when I up!
     
  2. Trouble

    Trouble Noob Whisperer

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    Hello and welcome to the forum.
    All three dump files are identical
    DUMP:
    Code:
    ............................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {3, fffffa80071dd060, fffff80000b9c3d8, fffffa800b588e10}
    Probably caused by : pci.sys
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    [COLOR=#ff0000][U][B]DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.[/B][/U][/COLOR]
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80071dd060, Physical Device Object of the stack
    Arg3: fffff80000b9c3d8, Functional Device Object of the stack
    Arg4: fffffa800b588e10, The blocked IRP
    Debugging Details:
    ------------------
    DRVPOWERSTATE_SUBCODE:  3
    IMAGE_NAME:  pci.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f
    MODULE_NAME: pci
    FAULTING_MODULE: fffff88000e00000 pci
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    STACK_TEXT:  
    fffff800`00b9c388 fffff800`034f2cd2 : 00000000`0000009f 00000000`00000003 fffffa80`071dd060 fffff800`00b9c3d8 : nt!KeBugCheckEx
    fffff800`00b9c390 fffff800`034905fc : fffff800`00b9c4f0 fffff800`00b9c4f0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`00b9c430 fffff800`03490496 : fffff800`0362ff00 00000000`001e6bfc 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c4a0 fffff800`0349037e : 00000048`6a6b7b8c fffff800`00b9cb18 00000000`001e6bfc fffff800`035ff208 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9caf0 fffff800`03490167 : 0000000f`864088c3 0000000f`001e6bfc 0000000f`86408830 00000000`000000fc : nt!KiTimerExpiration+0x1be
    fffff800`00b9cb90 fffff800`0347c96a : fffff800`035fae80 fffff800`03608cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
    BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
    Followup: MachineOwner
    
    Update this driver
    Rt64win7.sys 4/21/2011 from here Realtek
    and you may as well get this one as well
    RTKVHD64.sys 4/12/2011 from here Realtek
    However I suspect the real issue has more to do with either
    ASMMAP64.sys 7/2/2009 Memory mapping Driver is a driver ASUSTeK Computer Inc. Check with ASUS and see if they have an update for this driver.
    or
    FLxHCIc.sys 4/8/2011 USB Driver from Fresco (or perhaps a problem device you have plugged into that piece of hardware (ie: USB3.0 in 2.0 or vice versa))
    SOURCE: FRESCO LOGIC INC.===Leap into SuperSpeed===
    Lastly if Blue Screens continue you want to consider uninstalling your Trend Micro Software Suite at least temporarily (Removal Tool Here) for testing and substituting MSE.
    I can't speak definitively regarding Trend Micro Products, but I do know that we have had frequent BSOD issues with other top teir security suite vendors being responsible for these types of issues and it seems like a simple enough test to advance the diagnostic process. You can always reinstall later if it proves not to be an issue.
     
  3. 0621sammy

    0621sammy New Member

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    Which one do I download from the list on Realtek
    and on the Realtek
    On the fist one would I install the
    "Win7 and WinServer 2008 R2 Auto Installation Program
    (SID:1477671)"?

    Thanks.
     
  4. Trouble

    Trouble Noob Whisperer

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    From this location the one with this label
    and
    From this location the one labeled
     
  5. 0621sammy

    0621sammy New Member

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    Sorry for not responding sooner and thank you for your I ended up taking that laptop back and exchanging it for a new one of the same model because it was having multiple problems on it. But the laptop I exchanged it for is having a few errors in the event viewer and I don't know enough to tell weather or not they are something to worry about. So I was wondering if you could take a look at them for me and determine weather they're anything bad (I attached the event viewer logs). Thank you!

    Also I have only experienced one problem with this laptop it's kind of hard to explain but...
    It flashed with a black screen then the background on the desktop was black but when I would like drag something over it, it turned to the normal background on that part but the like toolbar changed to a lighter color and my computer would not let me open anything. I tried doing everything I could I tried opening start and tried to shut down the computer by clicking "Shut Down" but nothing would happen I tried opening cmd by typing it in search but nothing happened I even closed the laptop and it hibernated but then when I woke it up it came back and it was just doing the same thing so I just held the power button then I turned it back on and everything was fine then. And the whole time I was doing all that stuff the start menu looked all weird by not having the surround part of it where it's normally the color of your toolbar).

    Sorry if I didn't explain that very well...
     

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