BSOD cause by ntoskrnl.exe and hal.dll :(

#1
Been BSOD after upgrading from vista to windows 7
The BSOD is very random sometime the system runs fine and sometime it just BSOD alot
I am using a laptop and the model is:
HP- DV5-1114AX
I would be very thankful if anyone can help me out.

i have attach some files
 


Attachments

Captain Jack

Extraordinary Member
#2
Hello and Welcome to W7F !

Seems like some Hardware has caused the System to crash.

Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

Here are few check list want to check Stop 0x124 - what it means and what to try - Windows 7 Forums

Disconnect all your Bluetooth Devices if it's build-in to your System then install the drivers. I found few devices that has issues.

Code:
Base System Device    PCI\VEN_197B&DEV_2384&SUBSYS_3600103C&REV_00\4&3B99D9BB&0&0450    This device is disabled.
Not Available    USB\VID_138A&PID_0001\5&2377BCB7&0&1    This device is disabled.
Bluetooth Peripheral Device    BTHENUM\{0000110E-0000-1000-8000-00805F9B34FB}_VID&00010001_PID&00A3\7&2EB04CF7&0&00266989CAD8_C00000000    This device is disabled.
Bluetooth Peripheral Device    BTHENUM\{0000111B-0000-1000-8000-00805F9B34FB}_VID&00010001_PID&00A3\7&2EB04CF7&0&00266989CAD8_C00000000    This device is disabled.
Bluetooth Peripheral Device    BTHENUM\{00000002-0000-1000-8000-0002EE000002}_VID&00010001_PID&00A3\7&2EB04CF7&0&00266989CAD8_C00000000    This device is disabled.
Bluetooth Peripheral Device    BTHENUM\{00005005-0000-1000-8000-0002EE000001}_VID&00010001_PID&00A3\7&2EB04CF7&0&00266989CAD8_C00000000    This device is disabled.
Bluetooth Peripheral Device    BTHENUM\{00000004-0000-1000-8000-0002EE000002}_VID&00010001_PID&00A3\7&2EB04CF7&0&00266989CAD8_C00000000    This device is disabled.
Bluetooth Peripheral Device    BTHENUM\{00005557-0000-1000-8000-0002EE000001}_VID&00010001_PID&00A3\7&2EB04CF7&0&00266989CAD8_C00000000    This device is disabled.
Base System Device    PCI\VEN_197B&DEV_2382&SUBSYS_3600103C&REV_00\4&3B99D9BB&0&0150    This device is disabled.
Base System Device    PCI\VEN_197B&DEV_2383&SUBSYS_3600103C&REV_00\4&3B99D9BB&0&0350    This device is disabled.
Bluetooth Peripheral Device    BTHENUM\{00005601-0000-1000-8000-0002EE000001}_VID&00010001_PID&00A3\7&2EB04CF7&0&00266989CAD8_C00000000    This device is disabled.
Bugcheck:

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004f52038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b66ac000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`009f0a08 fffff800`0321d903 : 00000000`00000124 00000000`00000000 fffffa80`04f52038 00000000`b66ac000 : nt!KeBugCheckEx
fffff880`009f0a10 fffff800`033da593 : 00000000`00000001 fffffa80`04ef4520 00000000`00000000 fffffa80`04ef4570 : hal!HalBugCheckSystem+0x1e3
fffff880`009f0a50 fffff800`0321d5c8 : 00000000`00000728 fffffa80`04ef4520 fffff880`009f0db0 00000000`00001600 : nt!WheaReportHwError+0x263
fffff880`009f0ab0 fffff800`0321cf1a : fffffa80`04ef4520 fffff880`009f0db0 fffffa80`04ef4520 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009f0c00 fffff800`03210e8f : fffff880`0606d820 00000000`00000001 fffff880`009f0e30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009f0c40 fffff800`032c2fec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`009f0c70 fffff800`032c2e53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f0db0 fffff960`000e43a9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0606d7b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!HANDLELOCK::vLockHandle+0x29


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
 


#3
wow thanks ill have a look right away
 


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