BSOD Crash Dump - Ongoing Issue

#1
Hello,

I am having multiple mini crash dumps paired with a blue screen and regular freezes/crashes on my computer. When I had this issue before, I posted a thread and got a reply suggesting I re-install sound and video drivers. I did that along with re-installing Skype, the program thought to be causing the issue. However, now it is freezing when I am on video chat, sometimes watching videos, and sometimes randomly.

Only one event resulted in a minidump file being put onto my computer. I have attached the file. It would be much appreciated if someone were able to interpret the file to see what may be the issue.

Thanks!

ari517

View attachment 121012-30295-01 - Copy.dmp
 


usasma

Fantastic Member
Microsoft Community Contributor
#2
Although this step isn't required, it is strongly suggested. It's the first step(s) that we run on every computer we take in at work - and it saves us lot's of work when we do find a hardware problem.
Please run these free, bootable diagnostics: Initial Hardware Diagnostics
Post back with the results of the tests in order to let us know if they were done successfully or not.
Thanks!
Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

The lone memory dump suggests a hardware problem. If the initial diagnostics don't find a problem, then try the rest of the free diagnostics here: Hardware Diagnostics

It's also possible that there's a conflict between 2 different anti-virus' installed on your system (AVG and Kasepersky). Please un-install one of them and ensure that only one anti-virus and one firewall is running.

Please update your ATI video drivers as there's an older driver on the system from them.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Dec 10 00:06:36.425 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121012-30295-01 - Copy.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:22:50.002[/B]
Probably caused by :[B]hardware ( nt!CmpBuildHashStackAndLookupCache+1e1 )[/B]
BugCheck [B]3B, {c0000005, fffff800035934f1, fffff88006ef3810, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800035934f1, Address of the instruction which caused the bugcheck
Arg3: fffff88006ef3810, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]dwm.exe[/B]
FAILURE_BUCKET_ID: [B]X64_IP_MISALIGNED[/B]
  BIOS Version                  R0200Z5
  BIOS Release Date             12/09/2010
  Manufacturer                  Sony Corporation
  Product Name                  VPCEE23FX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Dec 10 00:06:36.425 2012 (UTC - 5:00)**************************
[COLOR=RED][B]AtiPcie.sys                 Tue May  5 11:00:22 2009 (4A005486)[/B][/COLOR]
[COLOR=RED][B]PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)[/B][/COLOR]
kl1.sys                     Tue Sep  1 07:29:21 2009 (4A9D0591)
amdsata.sys                 Wed Oct  7 16:13:09 2009 (4ACCF655)
amdxata.sys                 Wed Oct  7 16:13:10 2009 (4ACCF656)
athrx.sys                   Fri Nov  6 15:56:02 2009 (4AF48D62)
SFEP.sys                    Fri Nov 27 00:39:13 2009 (4B0F6601)
usbfilter.sys               Tue Dec 22 03:26:22 2009 (4B3082AE)
atikmpag.sys                Tue Mar  2 22:07:33 2010 (4B8DD275)
atipmdag.sys                Tue Mar  2 22:47:08 2010 (4B8DDBBC)
Rt64win7.sys                Thu Mar  4 08:42:52 2010 (4B8FB8DC)
RtsUStor.sys                Thu Mar 11 22:23:06 2010 (4B99B39A)
RTKVHD64.sys                Wed Mar 17 04:49:15 2010 (4BA0978B)
amd_sata.sys                Fri May 14 18:03:51 2010 (4BEDC8C7)
amd_xata.sys                Fri May 14 18:03:52 2010 (4BEDC8C8)
Apfiltr.sys                 Wed Aug 25 23:11:02 2010 (4C75DB46)
avgtpx64.sys                Tue Aug 21 10:16:24 2012 (50339838)
avgidsha.sys                Thu Sep 20 21:21:40 2012 (505BC124)
avgloga.sys                 Thu Sep 20 21:23:51 2012 (505BC1A7)
avgtdia.sys                 Thu Sep 20 21:25:33 2012 (505BC20D)
[/font]
http://www.carrona.org/drivers/driver.php?id=AtiPcie.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=SFEP.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atipmdag.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
 


#3
Do you want me to run all of the initial hardware diagnostics? There are a lot of links on that page and am not sure which one would be most helpful in my case. Thanks!
 


usasma

Fantastic Member
Microsoft Community Contributor
#4
Initial hardware diagnostics consist of:
- a memory test
- a hard drive test
- a malware test

All the other links just give more info.
 


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