BSOD - Don't Know Cause

#1
Hi everyone, I'm new here, so I don't know if I'm posting this correctly, but I have recently been getting a BSOD about twice per day. I use this computer for work and school and need it to function reliably.

Specs:
OS: 64-bit Windows 7 Home Premium Service Pack 1
Type: Dell XPS 15 (L502X)
Processor: Intel Core i7-2760QM CPU @ 2.40GHz
RAM: 8.00GB

BSOD Info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105


Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006D2C9E0
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA8011CFB490
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\111512-30357-01.dmp
C:\Users\Jeff\AppData\Local\Temp\WER-71105-0.sysdata.xml


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Please let me know if you have any ideas what I can do to remedy this issue. Thanks in advance,
-Jeff Hudson
 


#3
https://docs.google.com/open?id=0B1tPKs6cZFfxTzJ5QmpzVmJ2TzQ
Above is the specified file. Sorry for the delay, I cleared my crash dump directory as part of a drive clean-up and didn't think anything of it. I had to wait until it did it a few more times. Thanks for the help!
-Jeff Hudson
 


GeneralHiningII

Honorable Member
#4
Thanks.

There seems to be a problem with
facap, FastAccess Video Capture ROOT\IMAGE\0000 This device is disabled.
Please enable it or fully uninstall the device.

Could I also ask about what time the BSODs started occuring? Gives me a better time period to work with, thanks.

There are a few errors with WebKit2WebProcess.exe, which is a process given by Apple - not sure where it's from, but try uninstalling or updating your Apple devices and software (iTunes, iOS, QuickTime, etc).

There are several drivers that could be causing problems:

SSPORT.sys Fri Aug 12 09:07:32 2005 (42FBDA34)
Samsung printer driver
Driver Reference Table - SSPORT.sys

teamviewervpn.sys Thu Dec 13 20:22:09 2007 (4760F9C1)
TeamViewerVPN Network Adapter
Driver Reference Table - teamviewervpn.sys

qicflt.sys Fri Jul 2 11:46:34 2010 (4C2D44FA)
QicFilterDriver-64Bits from Quanta Computer/Dell Webcam Driver
Driver Reference Table - qicflt.sys

nusb3hub.sys Tue Sep 13 17:14:40 2011 (4E6F02E0)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
Driver Reference Table - nusb3hub.sys

nusb3xhc.sys Tue Sep 13 17:14:43 2011 (4E6F02E3)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
Driver Reference Table - nusb3xhc.sys

Analysis:
Code:
Debug session time: Tue Nov 20 14:15:57.956 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\111912-24226-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 1 days 4:59:14.815
BugCheck E1, {fffff8000397f560, 2, fffffa800e9220d0, fffffa800e9220d0}
Probably caused by : [COLOR=#ff0000]ntkrnlmp.exe[/COLOR] ( nt!IopProcessWorkItem+0 )
Bugcheck code 000000e1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xE1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xE1_nt!IopProcessWorkItem+0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Nov 19 09:16:08.269 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\111812-25989-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 2:21:14.127
BugCheck E1, {fffff80003978560, 2, fffffa800bbde2c0, fffffa800bbde2c0}
Probably caused by : [COLOR=#ff0000]ntkrnlmp.exe[/COLOR] ( nt!IopProcessWorkItem+0 )
Bugcheck code 000000e1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xE1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xE1_nt!IopProcessWorkItem+0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Nov 19 06:54:19.383 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\111812-20670-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 1 days 18:24:29.242
BugCheck E1, {fffff800039c8560, 2, fffffa800e50f9e0, fffffa800e50f9e0}
Probably caused by : [COLOR=#ff0000]ntkrnlmp.exe[/COLOR] ( nt!IopProcessWorkItem+0 )
Bugcheck code 000000e1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xE1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xE1_nt!IopProcessWorkItem+0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Nov 17 10:42:38.235 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\111612-19453-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 18:17:22.093
BugCheck 9F, {3, fffffa80077b95c0, fffff80000b9c3d8, fffffa800a8bc010}
Probably caused by : [COLOR=#ff0000]ACPI.sys[/COLOR]
Bugcheck code 0000009F
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  [COLOR=#ff0000]X64_0x9F_3_SynTP_IMAGE_ACPI.sys[/COLOR]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
3 BSODs point to ntkrnlmp.exe and I'll get to that later.

ACPI.sys is signed by Microsoft - it monitors the power usage and will limit usage if temps get too high. If you also look at the FAILURE_BUCKET_ID, it points to SynTP, which is the Touchpad Driver for notebooks/laptops.

ntkrnlmp.exe problems have the message "WORKER_THREAD_RETURNED_AT_BAD_IRQL" -
[h=3]STOP Error 0x000000E1: WORKER_THREAD_RETURNED_AT_BAD_IRQL[/h]STOP error 0xE1 means that a worker thread completed and returned with IRQL >= DISPATCH_LEVEL. STOP code 0x000000E1 may also display
(IRQL stands for Interrupt ReQuest Level).

First: Try installing all the updates from Windows Update.
Second: Run McAfee Antivirus for a full scan.
Third: Run HDTune (Download Link in my signature)/Run Hard Drive Diagnostic Procedure.

Fourth: Run Driver Verifier - instructions -

Start typing verifier.exe into the start menu, and open Verifier.


2. Select "Create custom settings (for code developers)", and hit Next.


3. Make sure Standard settings, Force pending I/O requests, and IRP Logging are selected, and hit Next.


4. Select "Select driver names From a list", and hit Next.


5. Click on "Provider" at the top to sort the list by manufacturer; select all drivers not provided by Microsoft Corporation.


6. Press Next, and OK to the resulting window.


After a reboot, driver verifier should be enabled. Use your computer as you normally would, although expect frequent BSODs if there are driver issues. If the system doesn't crash after 24 hours, disable driver verifier.
 


usasma

Fantastic Member
Microsoft Community Contributor
#5
In addition to General Hining's excellent advice, please update your Synaptics TouchPad driver due to this:
FAILURE_BUCKET_ID: X64_0x9F_3_SynTP_IMAGE_ACPI.sys
Please:
- download a fresh copy from the Drivers | Synaptics
- uninstall the current version from your system
- install the freshly downloaded version
- monitor for further BSOD's
 


#6
So I've updated the USB 3.0 Host Controller Driver and am currently downloading the Synaptics update. They started happening a week ago. Maybe 10 days. I thought it might also be valuable to mention that when I open device manager, I have one unknown device in there. This link leads to a .zip file of screenshots of the unknown device. Thanks again for your help!
 


GeneralHiningII

Honorable Member
#7
Looks like that could be a problem - right click the device and select "uninstall" - make sure to check the box "delete driver software" as well.
 


usasma

Fantastic Member
Microsoft Community Contributor
#8
This is an accelerometer/drop sensor Download and install the software for it from the manufacturer's website.
It's listed here (if you scroll way, way down the page!): http://www.carrona.org/acpi.html
 


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