Bsod - driver_power_state_failure

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by InsanityWolf, May 5, 2010.

  1. InsanityWolf

    InsanityWolf New Member

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    Lately, I've been experiencing a BSOD with the message "DRIVER_POWER_STATE_FAILURE" whenever my computer tries to go into hibernation mode or attempts to shut down after a long period of use (When it shuts down, the "Shutting down" screen stays stuck for about 10 min, then the BSOD happens).

    I encountered the same problem in February, but a system restore appeared to fix it. That is, until now. I attempted a new restore last weekend, but to no avail this time.

    I did a lot of research on the subject, but this problems seems to pop up on lot of different systems, and in a lot of different ways, so I couldn't find anything that fit exactly to my situation.

    About my computer:
    -Gateway FX6801, Intel Core i7 CPU, 920 @ 2.67GHz (8 CPUs), 12288MB RAM, Nvidia GE Force GTX 285 graphics card. Factory spec, no new hardware whatsoever.

    -Running on Windows 7 Home Premium 64 bits (French version) Had previously been running on Vista with same specs until last December.

    -All drivers appear to be up and running, up to date (I checked thoroughly, no red Xs or any other error message).

    -Running Norton 360 Premier Edition 4.0 with latest updates. Yeah. I know. Saw a lot of things being said about Norton/Symantec, but this has been a costly (if not ill-advised) purchase and therefore removing it is not an option unless it DEFINITELY is the culprit (or until my subscription is over). Free antiviruses aren't an option either, ever since Norton found a bunch of viruses on old backup DVDs that had been deemed "safe" by the free antivirus on my previous computer.

    Today's minidump is included below (I don't have any other ones, they appear to have been erased after my latest system restore, and I've been shutting down my computer manually before getting a BSOD in the last few days. I can always wait for the BSOD to happen again and include a few more dumps if needed.)

    Thank you kindly for any help, this is driving me nuts!
     

    Attached Files:

  2. Agent Data

    Agent Data Banned

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    means the driver is unable send pwr-state information to Windows 7 - suggest a repair install from DVD as that may help for a while.

    You overclock and that may have a negative impact on your system's stability - just make sure all drivers are current especially chipset drivers as well.
     
  3. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    Since I don't read dump files, have you tried the powercfg commands.

    If you run this, close all open programs you can then open an administrative command window.

    Type the command and wait for it to finish. Make note of where the resulting file is stored.

    powercfg -energy

    If you type powercfg /? it will show other possible options.
     
  4. ickymay

    ickymay New Member

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    the driver power state failure error message is almost always a driver that needs updating or a device that uses drivers that just isnt supported , and in your case windows debugger failing to load the image for RTSTOR64.SYS suggests this could be the culprit ?
    although usbccgp.sys is mentioned this is actually a windows driver and would be more likely the symptom not the cause.

    I would say all these drivers are old and need updating including
    sfhlp02.sys is something to do with StarForce Protection Helper Driver (version 2.x) to protect software from being copyrighted ?
    GEARAspiWDM.sys suggest google that as it can be many things such as cd dvd filter or Norton ghost etc ..............
    gwfilt64.sys Thu Apr 10 04:20:29 2008 - RealTek High Definition Audio Codecs Drivers
    e1y60x64.sys Mon Aug 18 17:45:05 2008 - Intel network driver
    RTSTOR64.SYS is a driver for your Realtek USB 2.0 Card Reader

    I suggest update these drivers and monitor for crashes let us know how it goes and upload any more bluescreen .dmp files if you crash ?
     
  5. InsanityWolf

    InsanityWolf New Member

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    Thanks all, I'll try to update those drivers and will let you know if this resolves the crash issues (They don't happen systematically, so it might take a few days to verify without any doubt)
     
  6. InsanityWolf

    InsanityWolf New Member

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    UPDATE - Problem solved! RTSTOR64 was indeed the culprit, and a mean one at that.

    Updating that driver turned out to create a far more annoying BSOD that would randomly happen on startup and would prevent Windows from launching, thus forcing me to perform a system restore.

    I finally removed the driver altogether, and everything has been running smoothly ever since.
     
  7. ickymay

    ickymay New Member

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    excellent glad to hear it's solved :D
     

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