Windows 7 <BSOD Error all of a sudden-- New Lenovo Laptop Z580>

[chennakrishna]

Hello,
I have taken a new lenovo laptop two months back. All of a sudden I got blue screen error and it automatically rebooted. Please help me with this. I am attaching all the required files here. Thanks a lot for your help.

Chennakrishna.

 

[usasma]

The memory dump blames RTL8192cu.sys - a driver component of your wireless USB networking device.
If I may ask, why are you using a wireless USB network device on a system that's equipped with a perfectly good wifi adapter already?
Win7 doesn't like these devices. Here's my rant on this subject:

I do not recommend using wireless USB devices. Especially in Win7 systems.
These wireless USB devices have many issues with Win7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

Only 80 updates since SP1 - most systems have 130 to 140 updates. Please visit Windows Update and get all available updates.

More to follow after dinner.......

 

[usasma]

D: drive only has 287 mB free (out of 25 gB) - it should have 3 or 4 gB free. Please free up the extra space.

Bluetooth is disabled. Is this deliberate? If so, why?

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sat Oct 13 14:26:23.457 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101312-15428-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 1:12:54.220[/B]
BugCheck Code: [B]BugCheck D1, {331, 2, 1, fffff880028b576e}[/B]
*** WARNING: Unable to verify timestamp for RTL8192cu.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8192cu.sys
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]RTL8192cu.sys ( RTL8192cu+8c76e )[/B]
BugCheck Info: [B]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xD1_RTL8192cu+8c76e[/B]
CPUID:        "Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: [B]2095[/B]
  BIOS Version                  5FCN34WW
  BIOS Release Date             06/11/2012
  Manufacturer                  LENOVO
  Product Name                  IdeaPad Z580    
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 13 14:26:23.457 2012 (UTC - 4:00)**************************
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

[font=lucida console]**************************Sat Oct 13 14:26:23.457 2012 (UTC - 4:00)**************************
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
RTL8192cu.sys               Tue Jun 15 05:57:44 2010 (4C174E98)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
BPntDrv.sys                 Thu Sep  2 04:23:31 2010 (4C7F5F03)
fbfmon.sys                  Thu Jan 27 10:35:42 2011 (4D4190CE)
Rt64win7.sys                Tue Aug 23 09:55:41 2011 (4E53B15D)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
SynTP.sys                   Thu Nov 10 22:35:11 2011 (4EBC97EF)
iaStor.sys                  Tue Nov 29 22:39:19 2011 (4ED5A567)
NETwNs64.sys                Fri Dec  2 01:50:55 2011 (4ED8754F)
IntcDAud.sys                Tue Dec  6 06:23:07 2011 (4EDDFB1B)
AcpiVpc.sys                 Wed Dec  7 22:14:15 2011 (4EE02B87)
Nsdfltr.sys                 Wed Dec 21 08:49:50 2011 (4EF1E3FE)
nsd.sys                     Fri Dec 23 20:37:50 2011 (4EF52CEE)
RTKVHD64.sys                Tue Jan 31 05:55:06 2012 (4F27C88A)
igdkmd64.sys                Mon Mar 26 22:09:46 2012 (4F71216A)
iwdbus.sys                  Sat Apr 14 17:16:13 2012 (4F89E91D)
iusb3hub.sys                Mon May 21 03:21:36 2012 (4FB9ED00)
iusb3xhc.sys                Mon May 21 03:21:40 2012 (4FB9ED04)
iusb3hcs.sys                Mon May 21 03:23:42 2012 (4FB9ED7E)
[/font]

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Nsdfltr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
nsd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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[chennakrishna]

Hi usasma,
Thanks a lot for helping me with the solution. I have freed up space in the hard disk. I have updated the drivers for wireless adapter. The reason for using the wireless adapter is that the default adapter that came with the new laptop is having some issue. I called Lenovo people they told me that one complete batch of Z580 laptops have got a weak wifi card on it. It frequently disconnects and irritates while working.

Thanks a lot for your time and help once again.

 

[usasma]

If this is a warranty issue, I'd suggest calling the reseller or Lenovo and asking what they plan to do to help you out?
Similar wifi cards sell for $20 to $40 (US) on the internet - it seems like a small investment on their part in order to make you satisfied. Another question to ask is "Who should pay for the wireless USB adapter that I had to buy in order to use this laptop?"

 

[chennakrishna]

Hi John,
I have called Lenovo people. They said that I have to send the laptop back to them. Since I am a graduate student and I am in the middle of my course, I cannot do that. I am planning to send it in December after my exams are over. They said you should only pay one way shipping charges. I have bought the wifi adapter on ebay so that I can do my work with out disconnecting from internet frequently. I don't know what can I do other than this.

Thanks a lot.

 

[usasma]

Several options come to mind (but not knowing your situation - you'll have to choose what's best for you).

1 - purchase a new wifi card and install it in the laptop yourself
2 - purchase a new wifi card and have someone else install it for you
3 - continue to use the USB adapter (with updated drivers) and bear with the issues until December
4 - connect to the internet with a wire and disable the wifi stuff
5 - try other wifi adapters
6 - on some laptops there are PCI/PCIe card slots - get a wifi card for that slot
7 - borrow a computer from someone so you can send yours sooner
8 - rent a computer from a rental center while you send yours off to be repaired

These may not be ideal choices for you - but they're all that I can think of if Lenovo won't give you a replacement laptop to use while they're fixing yours