Windows 7 <BSOD Error all of a sudden-- New Lenovo Laptop Z580>

chennakrishna · Oct 13, 2012

Hello,
I have taken a new lenovo laptop two months back. All of a sudden I got blue screen error and it automatically rebooted. Please help me with this. I am attaching all the required files here. Thanks a lot for your help.

Chennakrishna.

usasma · Oct 13, 2012

The memory dump blames RTL8192cu.sys - a driver component of your wireless USB networking device.
If I may ask, why are you using a wireless USB network device on a system that's equipped with a perfectly good wifi adapter already?
Win7 doesn't like these devices. Here's my rant on this subject:

I do not recommend using wireless USB devices. Especially in Win7 systems.
These wireless USB devices have many issues with Win7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

Only 80 updates since SP1 - most systems have 130 to 140 updates. Please visit Windows Update and get all available updates.

More to follow after dinner.......

usasma · Oct 13, 2012

D: drive only has 287 mB free (out of 25 gB) - it should have 3 or 4 gB free. Please free up the extra space.

Bluetooth is disabled. Is this deliberate? If so, why?

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sat Oct 13 14:26:23.457 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101312-15428-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 1:12:54.220[/B]
BugCheck Code: [B]BugCheck D1, {331, 2, 1, fffff880028b576e}[/B]
*** WARNING: Unable to verify timestamp for RTL8192cu.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8192cu.sys
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]RTL8192cu.sys ( RTL8192cu+8c76e )[/B]
BugCheck Info: [B]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xD1_RTL8192cu+8c76e[/B]
CPUID:        "Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: [B]2095[/B]
  BIOS Version                  5FCN34WW
  BIOS Release Date             06/11/2012
  Manufacturer                  LENOVO
  Product Name                  IdeaPad Z580    
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 13 14:26:23.457 2012 (UTC - 4:00)**************************
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sat Oct 13 14:26:23.457 2012 (UTC - 4:00)**************************
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
RTL8192cu.sys               Tue Jun 15 05:57:44 2010 (4C174E98)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
BPntDrv.sys                 Thu Sep  2 04:23:31 2010 (4C7F5F03)
fbfmon.sys                  Thu Jan 27 10:35:42 2011 (4D4190CE)
Rt64win7.sys                Tue Aug 23 09:55:41 2011 (4E53B15D)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
SynTP.sys                   Thu Nov 10 22:35:11 2011 (4EBC97EF)
iaStor.sys                  Tue Nov 29 22:39:19 2011 (4ED5A567)
NETwNs64.sys                Fri Dec  2 01:50:55 2011 (4ED8754F)
IntcDAud.sys                Tue Dec  6 06:23:07 2011 (4EDDFB1B)
AcpiVpc.sys                 Wed Dec  7 22:14:15 2011 (4EE02B87)
Nsdfltr.sys                 Wed Dec 21 08:49:50 2011 (4EF1E3FE)
nsd.sys                     Fri Dec 23 20:37:50 2011 (4EF52CEE)
RTKVHD64.sys                Tue Jan 31 05:55:06 2012 (4F27C88A)
igdkmd64.sys                Mon Mar 26 22:09:46 2012 (4F71216A)
iwdbus.sys                  Sat Apr 14 17:16:13 2012 (4F89E91D)
iusb3hub.sys                Mon May 21 03:21:36 2012 (4FB9ED00)
iusb3xhc.sys                Mon May 21 03:21:40 2012 (4FB9ED04)
iusb3hcs.sys                Mon May 21 03:23:42 2012 (4FB9ED7E)
[/font]

chennakrishna · Oct 13, 2012

Hi usasma,
Thanks a lot for helping me with the solution. I have freed up space in the hard disk. I have updated the drivers for wireless adapter. The reason for using the wireless adapter is that the default adapter that came with the new laptop is having some issue. I called Lenovo people they told me that one complete batch of Z580 laptops have got a weak wifi card on it. It frequently disconnects and irritates while working.

Thanks a lot for your time and help once again.

usasma · Oct 14, 2012

If this is a warranty issue, I'd suggest calling the reseller or Lenovo and asking what they plan to do to help you out?
Similar wifi cards sell for $20 to $40 (US) on the internet - it seems like a small investment on their part in order to make you satisfied. Another question to ask is "Who should pay for the wireless USB adapter that I had to buy in order to use this laptop?"

chennakrishna · Oct 14, 2012

Hi John,
I have called Lenovo people. They said that I have to send the laptop back to them. Since I am a graduate student and I am in the middle of my course, I cannot do that. I am planning to send it in December after my exams are over. They said you should only pay one way shipping charges. I have bought the wifi adapter on ebay so that I can do my work with out disconnecting from internet frequently. I don't know what can I do other than this.

Thanks a lot.

usasma · Oct 14, 2012

Several options come to mind (but not knowing your situation - you'll have to choose what's best for you).

1 - purchase a new wifi card and install it in the laptop yourself
2 - purchase a new wifi card and have someone else install it for you
3 - continue to use the USB adapter (with updated drivers) and bear with the issues until December
4 - connect to the internet with a wire and disable the wifi stuff
5 - try other wifi adapters
6 - on some laptops there are PCI/PCIe card slots - get a wifi card for that slot
7 - borrow a computer from someone so you can send yours sooner
8 - rent a computer from a rental center while you send yours off to be repaired

These may not be ideal choices for you - but they're all that I can think of if Lenovo won't give you a replacement laptop to use while they're fixing yours

Windows 7 <BSOD Error all of a sudden-- New Lenovo Laptop Z580>

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