BSOD errors, please help.

Joe3

New Member
#1
My computer has been blue screening rather regularly. It happens more often when I am playing games like WoW or Starcraft 2.
The errors tend to be BAD_POOL_CALLER most of the time if that helps.

I have attached:
1. All the components for this computer I purchased from newegg.
2. A zipped minidump folder.
View attachment Minidump.zip View attachment Computer from newegg..pdf

If any other information is needed I will gladly supply it.

Any assistance would be greatly appreciated.
 


Last edited:
#2
Hey there.

Uninstall Daemon Tools in the normal method. Then use this uninstaller/installer to carefully remove sptd.sys which is notorious on Windows 7:

DuplexSecure - Downloads

Reboot and install PowerISO if you still want drive emulation. Emulation part of the software is free forever:

PowerISO - Create, Edit, Compress, Encrypt, Split, Mount, Extract ISO file, ISO/BIN converter, Virtual Drive

-----------------

Install the latest Realtek HD Audio driver to update your old one:

Realtek

---------------

Boot to safe mode + networking. Download and run Driver Sweeper from Guru3d.com to clear all ATI video drivers/settings/software.

Boot to normal mode and re-install the latest video card driver which was also giving problems. The process will fix it all for you:

Drivers & Support | GAME.AMD.COM
 


Joe3

New Member
#3
I did everything listed (Other than uninstall daemon, I had already uninstalled that a while back.) I did remove reminiscence of daemon though. I just recieved a BAD_POOL_CALLER BSOD message again. I attached the latest minidump folder.

Thanks View attachment Minidump2.zip
 


#4
It's still showing a video error. Are you sure you used Driver Sweeper in safe mode before re-installing latest driver?

Anyhow, you could also try uninstalling Avira in safe mode using the tool found here:

AV Uninstallers - Windows 7 Forums

Reboot and install MSE to replace.
 


Joe3

New Member
#5
Positive.

I was having these errors before installing avira, I would prefer to keep it if possible as it is ranked highest for detection rates.
 


#6
Then the only thing left to do is replace the RAM because it is faulty. You can test with Memtest86+ overnight if you'd like.

2 things to consider - Avira or faulty memory.

You'll likely be able to figure out which, after testing and/or removal.
 


Joe3

New Member
#7
I am going to run the ram test overnight, if I get another BS I will uninstall AV, if that does not work I will just have to resort to crying, cursing, and kicking it... either that or ask for help. :)
 


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Joe3

New Member
#8
Here are the results from the memory test:
Run time ~12 hours
catche - 4095k
rsvdmem-264k
memmap - e820
cache - on
ECC - off
Test - std
Pass - 12
Errors - 2
ECC errors - 0

________________________________

Error details
1:
Test - 7
Pass - 6
Failing addre231 - 00028b847a0 - 651.5mb
good - e3629528
bad - 157100a8
Err-bits 00400000
Count 1
Chan

2:

Test - 7
Pass - 6
Failing addre231 - 00028e58620 - 652.3mb
good - e3629528
bad - 157100a8
Err-bits 00400000
Count 2
Chan

Mind translating for me? Was this the issue?
 


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#9
Any error at all means the RAM has failed. There are failing addresses in your report. You should try one stick at a time to see if just one perhaps is defective and to find out which one.
 


#10
Do yourself a huge favor and purchase a brand new set of matching RAM sticks, and install.

Problem solved.
 


#11
To do that:
1. I would remove one of the 2 and let the test run overnight.
2. Put back the first and remove the other and let the test run overnight.

Correct?
 


#12
Do yourself a huge favor and purchase a brand new set of matching RAM sticks, and install.

Problem solved.
They should be under warranty, since these errors have been occurring since I made it (about 5 months ago) I assume it would be covered under defect and ocz has a lifetime limited warranty for defects. I will contact them and hopefully get it resolved.
 


#13
To do that:
1. I would remove one of the 2 and let the test run overnight.
2. Put back the first and remove the other and let the test run overnight.

Correct?

I think so, that way you'll find out if one of the sticks is defective or if the sticks just don't match each other. You'll probably need to purchase 1 stick anyway, so instead you may wanna follow TorrentG's suggestion to purchase a brand new set of matching RAM sticks. Or get a replacement.
 


#14
I think so, that way you'll find out if one of the sticks is defective or if the sticks just don't match each other. You'll probably need to purchase 1 stick anyway, so instead you may wanna follow TorrentG's suggestion to purchase a brand new set of matching RAM sticks. Or get a replacement.
I just sent in a ticket to OCZ tech support. If they cover it I can probably just get two new sticks. If they want me to figure out which one it was then I will. If they refuse to cover it then I will probably try to figure out which one is the bad one as I am a poor college student and have to try to save where I can. Thanks for the help both of you. I will reply with how it goes.
 


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