BSOD Errors

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Richard Ingham, Sep 15, 2012.

  1. Richard Ingham

    Richard Ingham New Member

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    Hi i have a Hp Pavilion Dv6-1128TX Running Windows 7 Home Premium 32 Bit and the following specs

    2 GB Ram

    ATI Mobility Radeon HD 4530 512Mb Graphics

    Intel(R) Core(TM)2 Duo CPU T640 2.00GHz

    I am having issues with BSOD Errors and i was hoping someone has the answers for me i get a few different errors and i will post my most recent one below, when i first had the errors i took my Laptop to the local computer repair shop and they just upgraded me to windows 7 from Vista and that was it i still have the same problems also my GPU keeps uninstalling it's self after a reset and the Laptop reverts to onboard Graphics to fix the graphics i have to uninstall the GPU from Device Manager and reset then it installs the drivers for it then i have to reset again fot it to go back to normal graphics Settings and when i get another BSOD it starts all over again. a few Error Messages Below. Thanks for having a look I Appreciate it.

    Error 1
    -----------------------------------------------------------
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: 18
    BCP1: 00000000
    BCP2: AAE614F0
    BCP3: 00000002
    BCP4: FFFFFFFF
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\091512-60715-01.dmp
    C:\Users\Natasha Morrow\AppData\Local

    \Temp\WER-106704-0.sysdata.xm



    Error 2
    ---------------------------------------------------------------------

    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 830924A1
    BCP3: B3702888
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\090812-22869-01.dmp
    C:\Users\Natasha Morrow\AppData\Local

    \Temp\WER-57127-0.sysdata.xml
     
  2. Trouble

    Trouble Noob Whisperer

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    Hello and welcome to the forums.
    First make sure your machine is configured properly to facilitate the collection of .dmp files.
    Then:
    Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
    Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.

    Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area http://windows7forums.com/windows-7-support/72212-help-us-help-you-filling-your-system-specs.html#post235529 .
     
  3. Richard Ingham

    Richard Ingham New Member

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    View attachment Seven Forums.zip Hi Trouble thanks for helping out i really Appreciate it i have attached the folder with what i believe is all the information requested. thanks again mate.
     
  4. Trouble

    Trouble Noob Whisperer

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    Not sure where to begin.
    Let's start with this driver
    authfwco.sys 11/19/2007 Firewall Filter Driver part of a product from a company called Authentium, which seems to include a second problem driver;
    shdrv.sys 11/19/2010
    Code:
    BugCheck 1000008E, {c0000005, 8913c49f, aeed3580, 0}
    *** WARNING: Unable to verify timestamp for shdrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for shdrv.sys
    Probably caused by : memory_corruption
    Short term, uninstall the software and then check and confirm that both drivers are no longer present here C:\Windows\System32\Drivers
    It seems in addition to the above you have other security software from SunBelt Software as well as AVG, WonTok Big Pond, SafeCentral and possibly others. There is no way I can be sure that there is no potential conflicts between these multiple products so my suggestion would be, to the extent possible, uninstall all and replace, at least for the time being in the interest of reducing the potential for conflicts, with MSE from here Spyware Protection | Free Spyware Protection | Microsoft Security Essentials and leave MSE and the native Windows Firewall to manage your security for the time being.
    Remove sptd sptd Kernel 8/04/2010 10:58:24 AM Usually associated with Daemon tools or Alcohol Software products using this tool DuplexSecure - Downloads (get the correct version for your architecture and click the UNINSTALL button.
    Long term, go here Software & Driver Downloads HP Pavilion dv6-1128tx Entertainment Notebook PC - HP Customer Care (United States - English) and update your BIOS from
    Code:
    BiosVendor = Hewlett-Packard
    BiosVersion = F.21
    BiosReleaseDate = 04/23/2009
    to 2011-09-26 , Version:F.46 and;
    Update the following drivers
    [TABLE="width: 587"]
    [TR]
    [TD]iaStor.sys[/TD]
    [TD="align: right"]6/4/2009[/TD]
    [TD]Driver Reference Table[/TD]
    [/TR]
    [TR]
    [TD]Rt86win7.sys[/TD]
    [TD="align: right"]7/13/2009[/TD]
    [TD]Driver Reference Table[/TD]
    [/TR]
    [TR]
    [TD]NETw5s32.sys[/TD]
    [TD="align: right"]1/13/2010[/TD]
    [TD]Driver Reference Table[/TD]
    [/TR]
    [/TABLE]

    After completing the above, if Blue Screens persist, please attach new dump files here.
     
  5. Richard Ingham

    Richard Ingham New Member

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    Thanks for the help it would appear the BSOD'S have subsided for now i have one issue left at the moment. when i am running a game or anything that is demanding on my GPU at random it will crash with a crackling sound and then reboot with no error messages.
     
  6. Trouble

    Trouble Noob Whisperer

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    I don't know but it sounds like you still have some serious issues.
    Confirm that your computer is configured correctly to facilitate the creation of .dmp files.
    Have you checked you minidump folder to see if any more recent dump files have been added?
    Your video driver, atikmdag.sys 4/24/2009 could use some updating Driver Reference Table (http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-vista32.aspx)
    Grab the latest available from AMD specifically for your adapter and then I would suggest following John's fine article here ATI video cards - DRIVER ONLY installation procedure and install the driver only avoiding the larger install of the whole catalyst control suite.
    If there are new dump files in the minidump folder, zip them up and attach them here
     
    #6 Trouble, Sep 19, 2012
    Last edited: Sep 19, 2012
  7. Richard Ingham

    Richard Ingham New Member

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    i have attached a new .dmp file to look at it has been roughly 5 days since a BSOD. thanks mate
     

    Attached Files:

  8. Trouble

    Trouble Noob Whisperer

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    It would seem that you have ignored my suggestions above.
    So..... after following up on those recommendations
    You may want to check your system memory.
    As well as your system drive
     

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