BSOD found, still no clue what the cause might be

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Tomh, Nov 18, 2012.

  1. Tomh

    Tomh Well-Known Member

    Joined:
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    Hallo,

    yesterday I started a thread in the same forum to be able to see the BSOD long enough to be able to read the BSOD but today another BSOD happened and I don`t have a single clue as what might cause it... Attached are both the BSOD report of yesterday and one from today
    Any help would be appreciated and if more information is required please let me know.

    ps. I don`t know if it is related but sometimes without obvious cause my pc freezes for a few seconds before going on as normal
     

    Attached Files:

    #1 Tomh, Nov 18, 2012
    Last edited: Nov 18, 2012
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
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    83
    I'm late for work.
    Start with the stuff I've inserted below.
    Post back to bump this topic (so I'll remember to look at the rest of the reports).
    Good luck!

    Un-install Daemon Tools.
    Run these free hardware diagnostics: Initial Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    giveio.sys Wed Apr 3 22:33:25 1996 (316334F5)
    ADC Analyzer/SwiftForth/Disspy - ?SpeedFan?
    http://www.carrona.org/drivers/driver.php?id=giveio.sys

    PS2.sys Mon Jun 4 09:59:59 2001 (3B1B945F)
    HP Multimedia Keyboard Driver
    http://www.carrona.org/drivers/driver.php?id=PS2.sys

    AsIO.sys Mon Dec 17 04:10:20 2007 (47663CFC)
    Asus PCProbe Utility
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys

    lirsgt.sys Sat Mar 7 10:17:27 2009 (49B29007)
    part of a Copy Protection platform developed by Tages SA
    http://www.carrona.org/drivers/driver.php?id=lirsgt.sys

    RtHDMIV.sys Wed Jun 24 06:23:10 2009 (4A41FE8E)
    Realtek ATI HDMI Audio
    http://www.carrona.org/drivers/driver.php?id=RtHDMIV.sys

    dtsoftbus01.sys Fri Jan 13 08:45:57 2012 (4F103595)
    Daemon Tools driver [br] Possible BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Sun Nov 18 11:11:33.276 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111812-32261-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
    Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 2:33:54.112[/B]
    BugCheck Code: [B]BugCheck 50, {e25cb46e, 8, e25cb46e, 2}[/B]
    *** WARNING: Unable to verify timestamp for RTKVHDA.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys
    Probably caused by :[B]portcls.sys ( portcls!DispatchCreate+4e )[/B]
    BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
    Arguments: 
    Arg1: e25cb46e, memory referenced.
    Arg2: 00000008, value 0 = read operation, 1 = write operation.
    Arg3: e25cb46e, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 00000002, (reserved)
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME: [B]audiodg.exe[/B]
    FAILURE_BUCKET_ID: [B]0x50_BAD_IP_portcls!DispatchCreate+4e[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: [B]2405[/B]
      BIOS Version                  0401   
      BIOS Release Date             06/07/2007
      Manufacturer                  System manufacturer
      Product Name                  P5K-VM
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sat Nov 17 15:07:34.062 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111712-270100-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
    Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
    System Uptime:[B]1 days 0:39:13.044[/B]
    BugCheck Code: [B]BugCheck 1000008E, {c0000005, 83073d2a, 9f30f884, 0}[/B]
    Probably caused by :[B]memory_corruption ( nt!MmCopyToCachedPage+4e4 )[/B]
    BugCheck Info: [B]KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)[/B]
    Arguments: 
    Arg1: c0000005, The exception code that was not handled
    Arg2: 83073d2a, The address that the exception occurred at
    Arg3: 9f30f884, Trap Frame
    Arg4: 00000000
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x8E
    PROCESS_NAME: [B]launcher.exe[/B]
    FAILURE_BUCKET_ID: [B]0x8E_nt!MmCopyToCachedPage+4e4[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: [B]2405[/B]
      BIOS Version                  0401   
      BIOS Release Date             06/07/2007
      Manufacturer                  System manufacturer
      Product Name                  P5K-VM
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Nov 14 18:36:46.375 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111512-21964-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
    Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 12:12:15.952[/B]
    BugCheck Code: [B]BugCheck A0, {9, c00000b5, 1, 0}[/B]
    Probably caused by :[B]ntkrpamp.exe ( nt!PopEndMirroring+11f )[/B]
    BugCheck Info: [B]INTERNAL_POWER_ERROR (a0)[/B]
    Arguments: 
    Arg1: 00000009, A fatal error occured while preparing the hibernate file.
    Arg2: c00000b5, Status code
    Arg3: 00000001, Mirroring phase
    Arg4: 00000000
    BUGCHECK_STR:  0xA0
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]0xA0_nt!PopEndMirroring+11f[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: [B]2405[/B]
      BIOS Version                  0401   
      BIOS Release Date             06/07/2007
      Manufacturer                  System manufacturer
      Product Name                  P5K-VM
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Sun Nov 18 11:11:33.276 2012 (UTC - 5:00)**************************
    [COLOR=RED][B]giveio.sys                  Wed Apr  3 22:33:25 1996 (316334F5)[/B][/COLOR]
    [COLOR=RED][B]PS2.sys                     Mon Jun  4 09:59:59 2001 (3B1B945F)[/B][/COLOR]
    [COLOR=RED][B]AsIO.sys                    Mon Dec 17 04:10:20 2007 (47663CFC)[/B][/COLOR]
    [COLOR=RED][B]lirsgt.sys                  Sat Mar  7 10:17:27 2009 (49B29007)[/B][/COLOR]
    [COLOR=RED][B]ASACPI.sys                  Wed May 13 07:11:32 2009 (4A0AAAE4)[/B][/COLOR]
    [COLOR=RED][B]RtHDMIV.sys                 Wed Jun 24 06:23:10 2009 (4A41FE8E)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
    atikmdag.sys                Mon Aug 17 23:03:58 2009 (4A8A1A1E)
    RTKVHDA.sys                 Tue Sep 15 07:03:37 2009 (4AAF7489)
    amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
    RTL8192su.sys               Thu Nov 25 01:13:05 2010 (4CEDFE71)
    speedfan.sys                Fri Mar 18 12:08:45 2011 (4D83838D)
    atksgt.sys                  Sat Jun  4 11:22:44 2011 (4DEA4DC4)
    [COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:57 2012 (4F103595)[/B][/COLOR]
    MpFilter.sys                Thu Aug 23 15:09:09 2012 (50367FD5)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=giveio.sys
    http://www.carrona.org/drivers/driver.php?id=PS2.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=lirsgt.sys
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=RtHDMIV.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=RTL8192su.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=atksgt.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
     
  3. Tomh

    Tomh Well-Known Member

    Joined:
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    Messages:
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    1
    Lets start with mentioning what I have and have not done yet and the questions I have;
    Speedfan + Deamon tools are deinstalled and thus shouldn`t bother the pc anymore

    I don`t really know what that tages does, but I don`t seem to be able to update it, it only gives me the remove option with warning that other programs might not work anymore if removed... My cdrom/dvddrive is broken (as in doesn`t read discs anymore, unrelated I think) so I don`t need the program for that task anymore but what else might be affected, any advice?

    Asus gave me a lot of possible downloads after self detect but none were called PCprobe utiliy so I am unclear about this point as well...

    Still working on the HP driver issue but the auto product detect there seems to get stuck at 98% every single time using chrome and when I use the auto detect in IE it doesn`t detect hp-products and I did install what I could find as an updated driver but I have no clue if the one installed is what you meant and if it was necesarry/succesfull since I have a logitech keyboard and HP didn`t detect any HP hardware.

    About the hardware diagnostics you offer, as I already mentioned I don`t have a working cd/dvd drive and hadn`t the time to do them, but I did test some of those in different ways when removing a virus not two weeks ago...

    The drives were tested using western digital data lifeguard diagnostics and all passed the tests and to remove the virus(xtrat.a) I used this guide Malware Removal Guide for Windows - Select Real Security, succesfully I think so I shouldn`t have any problems related to malware.

    So all in all not really a succesfull afternoon on my part and I would like to know if any of the test you recommend can be done from an USB stick (I installed windows 7 from one of those) but I read at your site that you can`t just copy the ISO to a disk, is this true for an USB stick as well?

    And just to be sure and since I had another BSOD, this time when watching something on youtube, I attached another report
     

    Attached Files:

  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
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    Messages:
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    83
    Actually you've done quite well considering that I didn't have the time to proof read my post.

    Don't worry about the Asus utilities, they're not usually a concern at this stage of the analysis. If they continue to appear in the memory dumps we can give instructions on how to safely remove them (but we're not at that point yet)

    You can safely remove the Tages program. If it impacts something on the system, you can just reinstall that something in order to get it back.

    The broken CD/DVD drive can be causing issues. Please disconnect the power cable and the data cable from it.

    If the hard drive passed the Western Digital test - that's all that we need to know about that.

    As for the malware removal - did it find anything and remove it, or was the system clean and didn't need any removals?

    You can use this free tool to load and run ISO's from a USB drive: YUMI - Multiboot USB Creator (Windows) | USB Pen Drive Linux
    I'm sorry, but I can't offer any advice on how to use it (since I haven't used it in a long, long time). But it will allow you to copy an ISO to your USB drive and then select it to boot from.

    Your hard drives have less than 15% free space on them. They need this amount of free space for optimum performance (Windows does stuff in the background with that free space). You can get away with less, but the performance is decreased.

    These 2 devices have problems:
    Although my Dutch isn't very good (thank goodness for Google translator!) - the first device appears disabled. Is this deliberate? If so, why is it disabled? The second device is not working/present (it's part of the Asus programs that you were looking for).

    The second device is most likely associated with your Asus AIBooster software. Please un-install that and see if it removes the problem entry from the MSINFO32 report

    Please don't use CCleaner to clean anything while we're troubleshooting - it destroys the reports that we need.

    I notice that there is cracked software listed in your program groups. We do not assist with cracked software, and probably can't fix problems associated with cracked software (because the crack, by it's nature, bypasses the usual functioning that we test for). I strongly suggest removing it from your system before we proceed.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    This memory dump seems essentially the same as the previous one. I suspect that it occurred before removing Daemon Tools and Speedfan. If not, please post back as the drivers from both are still in the memory dump.

    Good luck!

    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Mon Nov 19 05:37:25.310 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111912-84724-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
    Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 18:25:09.903[/B]
    *** ERROR: Module load completed but symbols could not be loaded for fvevol.sys
    BugCheck Code: [B]BugCheck 1000007E, {c0000005, 4386e455, 8b393bac, 8b393790}[/B]
    Probably caused by :[B]fvevol.sys ( fvevol+4940 )[/B]
    BugCheck Info: [B]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/B]
    Arguments: 
    Arg1: c0000005, The exception code that was not handled
    Arg2: 4386e455, The address that the exception occurred at
    Arg3: 8b393bac, Exception Record Address
    Arg4: 8b393790, Context Record Address
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]System[/B]
    BUGCHECK_STR:  0x7E
    FAILURE_BUCKET_ID: [B]0x7E_BAD_IP_fvevol+4940[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: [B]2405[/B]
      BIOS Version                  0401   
      BIOS Release Date             06/07/2007
      Manufacturer                  System manufacturer
      Product Name                  P5K-VM
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Mon Nov 19 05:37:25.310 2012 (UTC - 5:00)**************************
    [COLOR=RED][B]giveio.sys                  Wed Apr  3 22:33:25 1996 (316334F5)[/B][/COLOR]
    [COLOR=RED][B]PS2.sys                     Mon Jun  4 09:59:59 2001 (3B1B945F)[/B][/COLOR]
    [COLOR=RED][B]AsIO.sys                    Mon Dec 17 04:10:20 2007 (47663CFC)[/B][/COLOR]
    [COLOR=RED][B]lirsgt.sys                  Sat Mar  7 10:17:27 2009 (49B29007)[/B][/COLOR]
    ASACPI.sys                  Wed May 13 07:11:32 2009 (4A0AAAE4)
    [COLOR=RED][B]RtHDMIV.sys                 Wed Jun 24 06:23:10 2009 (4A41FE8E)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
    atikmdag.sys                Mon Aug 17 23:03:58 2009 (4A8A1A1E)
    RTKVHDA.sys                 Tue Sep 15 07:03:37 2009 (4AAF7489)
    amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
    RTL8192su.sys               Thu Nov 25 01:13:05 2010 (4CEDFE71)
    speedfan.sys                Fri Mar 18 12:08:45 2011 (4D83838D)
    atksgt.sys                  Sat Jun  4 11:22:44 2011 (4DEA4DC4)
    [COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:57 2012 (4F103595)[/B][/COLOR]
    MpFilter.sys                Thu Aug 23 15:09:09 2012 (50367FD5)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=giveio.sys
    http://www.carrona.org/drivers/driver.php?id=PS2.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=lirsgt.sys
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=RtHDMIV.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=RTL8192su.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=atksgt.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
     
  5. Tomh

    Tomh Well-Known Member

    Joined:
    Nov 17, 2012
    Messages:
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    1
    Ok, thanks, I de-installed the tages program and reinstalled it afterwards, to be safe in case other programs start to crash, I didn`t find any malware, device 1 should be on now (don`t now exactly what it does or why it was off but it is on now) device 2 doesn`t show in device management so I don`t know where to turn it on
    I didn`t (yet) disconnect the cd/dvd drive and I don`t really see how that could have been causing my problems since it has been broken for more than a year by now.
    I did notice that the seemingly random freezes almost only occur when flash is active somewhere or when using VLC, is there something that could be done about that?
    I will post a new report once/hopefully if another BSOD occurs
     
  6. GeneralHiningII

    GeneralHiningII Honorable Member

    Joined:
    Sep 21, 2012
    Messages:
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    7
    Try:
    updating your flash player to the latest version.
    updating your graphics driver ( and possibly directx too )

    to add on to usasma's helpful posts above:
    1: It looks to me as though you've overclocked your system (need confirmation on this, but it says so in the dmp analysis)
    2: Your BIOS looks out of date (pre 2008). Try updating it to the latest version through your motherboard manufacturer's site (IMO, if the company/manufacturer stopped giving out BIOS updates it's usually time to get a new computer).
    3: You have speedfan installed - I'm not sure why you'd have this program. It simply changes the speed at which your computer fans spin at - changing the settings too low could cause parts of your computer to overheat, too high and your power supply might not be able to handle it.
     
  7. Tomh

    Tomh Well-Known Member

    Joined:
    Nov 17, 2012
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    1
    I don`t really understand it all but I did find out what motherboard I have and the version of BIOS on it(Asus P5k-VM, bios 0401) but also found that there are 5 newer updates, I don`t know if they are cumulative so should I download them all and install them in order of age(oldest first) or is it enough if I download the latest and install that one?

    I got speedfan cause my computer started turning itself off a couple of years back and I checked if it was caused by the temperature which was indeed alarmingly high, even when not doing anything. I cleaned the pc and that solved it but never needed the space it occupied so it is still installed.

    And I don`t know exactly what overclocking is and if it happened it wasn`t on purpose...
     
  8. Tomh

    Tomh Well-Known Member

    Joined:
    Nov 17, 2012
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    After nearly a week without I got a BSOD again today(it might be because of deamon tools this time...) But I still have the random freezes although they occur less now that I reinstalled some programs, like my browser. But they still occur maybe 4-5 times a day with quite often no disturbance to music... on youtube the screen will freeze but the music will go on but when I listen to music though WMP it often does stop.

    As well as another problem that has been occuring than most often happens right after a freeze is that for a few seconds windows resets itself to the standard settings which is visible cause my taskbar changes color for a few seconds and most disturbingly my antivirus program (microsoft security essentials) turns itself off... and although the other things change back to how they where the security has to be started manually... virus scan turns out clean

    Attached is another report
     

    Attached Files:

  9. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
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    83
    You have a keyboard driver that dates from 2000 (msikbd.sys). It is most likely NOT compatible with Win7 and must be removed.
    Also, you have an HP keyboard (PS2.sys) that dates from 2001. It is most likely NOT compatible with Win7 and must be removed.

    The Daemon Tools driver is present in the memory dump - so please remove it using the previous instructions. Then monitor to see if you get any further BSOD's.

    Finally, there are other possibilities for problems - so we must fix the above issues before proceeding.

    The 2 most likely issues are:
    - memory timing/setting/voltage issues (common with the Asus P5 series of mobos)
    - hardware issues that may require further testing.

    Just FYI, we troubleshoot in this order:
    - we try to rule out all 3rd party (non-Microsft) drivers that have problems (the most common cause)
    - then we try to rule out hardware problems (which include unidentified compatibility issues/low-level drivers/and malware)
    - then we try to rule out Windows problems (the least likely cause)

    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Mon Nov 26 04:26:21.120 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112612-35849-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
    Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
    System Uptime:[B]4 days 19:47:46.311[/B]
    BugCheck Code: [B]BugCheck F4, {3, 8214fd40, 8214feac, 83220e10}[/B]
    Probably caused by :[B]csrss.exe[/B]
    BugCheck Info: [B]CRITICAL_OBJECT_TERMINATION (f4)[/B]
    Arguments: 
    Arg1: 00000003, Process
    Arg2: 8214fd40, Terminating object
    Arg3: 8214feac, Process image file name
    Arg4: 83220e10, Explanatory message (ascii)
    PROCESS_NAME: [B]csrss.exe[/B]
    BUGCHECK_STR:  0xF4_c0000005
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    FAILURE_BUCKET_ID: [B]0xF4_c0000005_IMAGE_csrss.exe[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: [B]2400[/B]
      BIOS Version                  0902   
      BIOS Release Date             06/20/2008
      Manufacturer                  System manufacturer
      Product Name                  P5K-VM
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Mon Nov 26 04:26:21.120 2012 (UTC - 5:00)**************************
    [COLOR=RED][B]msikbd.SYS                  Mon Oct  2 08:46:03 2000 (39D8838B)[/B][/COLOR]
    [COLOR=RED][B]PS2.sys                     Mon Jun  4 09:59:59 2001 (3B1B945F)[/B][/COLOR]
    [COLOR=RED][B]ASACPI.sys                  Wed May 13 07:11:32 2009 (4A0AAAE4)[/B][/COLOR]
    [COLOR=RED][B]AsUpIO.sys                  Sun Jul  5 22:21:27 2009 (4A515FA7)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
    AsIO.sys                    Mon Aug  3 03:02:32 2009 (4A768B88)
    atikmdag.sys                Mon Aug 17 23:03:58 2009 (4A8A1A1E)
    RTKVHDA.sys                 Tue Sep 15 07:03:37 2009 (4AAF7489)
    amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
    cpuz135_x32.sys             Tue Nov  9 08:32:57 2010 (4CD94D89)
    RTL8192su.sys               Thu Nov 25 01:13:05 2010 (4CEDFE71)
    [COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:57 2012 (4F103595)[/B][/COLOR]
    MpFilter.sys                Thu Aug 23 15:09:09 2012 (50367FD5)
    [/font]
    msikbd.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=PS2.sys
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz135_x32.sys
    http://www.carrona.org/drivers/driver.php?id=RTL8192su.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
     
  10. Tomh

    Tomh Well-Known Member

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    Where can I find these drivers to remove and do I need new version of them or just remove them? Since they don`t have a function that I can think off (since as mentioned before I have a logitech keyboard..)
    BTW. Are there programs able to stable handle ISO`s since the two programs that can handle them and that I know off are both mentioned as unstable by you or is that kind of program by default unstable?
     
  11. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    I would suggest first trying to find keyboard programs (other than Logitech) in Control Panel...Programs...Un-install a program
    Then I would try locating them in Device Manager and un-installing them by right clicking on them and selecting "un-install"

    If that doesn't work, post back and we'll see about safely removing them manually.

    I have never had need of the sort of program that Daemon Tools is - so I have no direct knowledge about it. I've heard of Virtual Clone CD but am not familiar with it's abilities.

    If you find an adequate replacement, please post back so we can advise others of this (it's not the first time that this question has been asked). Thanks!
     
  12. Tomh

    Tomh Well-Known Member

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    I can`t find either of them with control panel and only the PS2 one with device manager which shows no drivers for my current keyboard, only the HP PS2 KEyboard (2k-20), do I still delete it? Since it appears it is the only keyboard driver I have...

    Update;
    Today my windows explorer had an error and had to restart(not the pc just explorer), I don`t know if it is connected or not but now you know of it.
    Further I have tested Virtual CloneDrive in search for a stable replacement for deamon tools and so far so good.
    I don`t know if it is the same as you recommended (name is quite similair) but this one is a user favorite at softonic(that is how I found it).
     
    #12 Tomh, Nov 26, 2012
    Last edited: Nov 27, 2012
  13. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    There is a chance that removing the drivers will cause the system to stop operating correctly - that's why I suggest the following procedure. It will let you restore the system to the way it was before you removed the drivers and will let the system boot. But, in most cases, Windows is smart enough to automatically substitute default drivers to let the keyboard work.

    To remove these drivers safely:

    1. Create a Restore Point using System Restore
    2. Create a Repair disc by going to Start...All Programs...Maintenance...Create a System Repair Disc
    3. Test the System Repair disc to make sure that you can get to the System Restore entry when you boot from the disk (you may also want to try actually using System Restore to make sure that it works)
    4. Download this free program (Autoruns) and use it to disable any instances of PS2.sys that are starting (DO NOT DELETE - only disabled by removing the checkmark in the left hand column)
    5. Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of PS2.sys are "Un-installed" (DO NOT DISABLE THESE).
    6. Check in the Services applet (services.msc) to be sure any instances of PS2.sys are disabled.
    7. Go to C:\Windows\System32\drivers and rename the PS2.sys driver to PS2.BAD


    In the event that the system doesn't boot:

    1. Boot from the System Repair disc and use the Command Prompt option to rename PS2.BAD to PS2.sys
    2. Boot from the System Repair disc and use the System Restore option to restore the system to a point before the changes were made.

    If all that works for the PS2.sys file (try several reboots), then do the same for the msikbd.sys entry.

    Good luck!
     
    #13 usasma, Nov 27, 2012
    Last edited: Nov 27, 2012
  14. Tomh

    Tomh Well-Known Member

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    I don`t really understand everything so here are some questions;
    1. Not a problem
    2. As mentioned I don`t have a working cd/dvd drive, does this work with USB as well?
    3. By testing you mean I have to boot from disk, care to explain how? and how do I check if the system is restored since I didn`t change anything after making the restore point?
    4. Not a problem
    5. Can do
    6. Checked it to be sure how to find it and PS2.sys wasn`t in the extended or standard list...
    7. can do

    And an overall question just for my understanding of it all,
    I do step 1 till 6 just to make sure it is not in use somewhere and to be able to restore it if step 7 goes wrong, right?
    And I don`t delete anything?
     
  15. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    The first 6 steps are both to ensure it's not in use somewhere - and to ensure that you don't get errors when/if it attempts to load and can't find it. This is by no means a comprehensive list of startup locations - but is the most common.

    If Step 7 goes wrong, you may not be able to boot to Windows - so that's why all of the rest is being done (to prepare the system so you can 1) re-rename the driver from .BAD to .sys and 2) to reset the other settings that you may have changed - which are contained in the registry).

    Since you don't have a CD/DVD drive, I'd suggest using YUMI (as I discussed previously). I've sent you a PM in order to help you out. Please do not share the contents of the PM with anyone.

    If you set a system restore point, then you can restore the system to it - even if it was only a short while ago. If the process works, you'll get a message that it was successful - even if you can't see that anything has changed (or, you can make another change just to see if it does change it).

    According to the output of lm vm in WinDbg, both drivers are located in C:\Windows\System32\drivers:
    I've only seen issues in the past with Filter drivers for CD/DVD drives - but can't recall if I've ever tried this on keyboard drivers. Hence the cautious approach.

    Good luck!
     
  16. Tomh

    Tomh Well-Known Member

    Joined:
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    When I finally found the time to look at what needed to be done I have trouble with step 1 and 2 already.
    Step 1; I can`t find it, only a back-up option which isn`t what you mean, I think, and step 2 doesn`t work since the computer needs a cd/dvd drive..(a virtual one isn`t enough...)

    So could you be more specific about where the restore points can be made? And am I wrong in presumming the file that you send me could stand in for what I need to create at point 2?
     
  17. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    83
  18. Tomh

    Tomh Well-Known Member

    Joined:
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    Didn`t have time for a fix but I did have a BSOD again, so here is the report, sunday will be the day that I hopefully will get further along with the fixing
     

    Attached Files:

  19. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    I haven't gone back and reviewed the previous posts, so this may duplicate some of my previous suggestions:

    You've still gotta update a bunch of older drivers - even if you don't consider the msikbd.sys and PS2.sys drivers.
    The most important one's are your Audio, Video, and networking drivers - all of which date from 2009.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    msikbd.SYS Mon Oct 2 08:46:03 2000 (39D8838B)

    msikbd.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    PS2.sys Mon Jun 4 09:59:59 2001 (3B1B945F)
    HP Multimedia Keyboard Driver
    http://www.carrona.org/drivers/driver.php?id=PS2.sys

    AsIO.sys Mon Aug 3 03:02:32 2009 (4A768B88)
    Asus PCProbe Utility
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys

    atikmdag.sys Mon Aug 17 23:03:58 2009 (4A8A1A1E)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

    RTKVHDA.sys Tue Sep 15 07:03:37 2009 (4AAF7489)
    Realtek HD Audio Codec Driver
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys

    yk62x86.sys Mon Sep 28 02:33:34 2009 (4AC058BE)
    Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
    http://www.carrona.org/drivers/driver.php?id=yk62x86.sys

    AtiHdmi.sys Wed Sep 30 09:54:26 2009 (4AC36312)
    ATI High Definition Audio Function Driver
    http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys


    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Fri Nov 30 10:37:07.992 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\113012-271660-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
    Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 2:07:42.615[/B]
    BugCheck Code: [B]BugCheck 1A, {41287, 18, 0, 0}[/B]
    Probably caused by :[B]ntkrpamp.exe ( nt!KiTrap0E+dc )[/B]
    BugCheck Info: [B]MEMORY_MANAGEMENT (1a)[/B]
    Arguments: 
    Arg1: 00041287, An illegal page fault occurred while holding working set synchronization.
        Parameter 2 contains the referenced virtual address.
    Arg2: 00000018
    Arg3: 00000000
    Arg4: 00000000
    BUGCHECK_STR:  0x1a_41287
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]uTorrent.exe[/B]
    FAILURE_BUCKET_ID: [B]0x1a_41287_nt!KiTrap0E+dc[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: [B]2400[/B]
      BIOS Version                  0902   
      BIOS Release Date             06/20/2008
      Manufacturer                  System manufacturer
      Product Name                  P5K-VM
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Fri Nov 30 08:27:38.346 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\113012-26364-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
    Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 1:21:19.985[/B]
    BugCheck Code: [B]BugCheck 50, {cf468000, 0, 8325e26a, 0}[/B]
    *** ERROR: Module load completed but symbols could not be loaded for discache.sys
    Probably caused by :[B]discache.sys ( discache+36cb )[/B]
    BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
    Arguments: 
    Arg1: cf468000, memory referenced.
    Arg2: 00000000, value 0 = read operation, 1 = write operation.
    Arg3: 8325e26a, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 00000000, (reserved)
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]0x50_discache+36cb[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: [B]2400[/B]
      BIOS Version                  0902   
      BIOS Release Date             06/20/2008
      Manufacturer                  System manufacturer
      Product Name                  P5K-VM
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Fri Nov 30 10:37:07.992 2012 (UTC - 5:00)**************************
    [COLOR=RED][B]msikbd.SYS                  Mon Oct  2 08:46:03 2000 (39D8838B)[/B][/COLOR]
    [COLOR=RED][B]PS2.sys                     Mon Jun  4 09:59:59 2001 (3B1B945F)[/B][/COLOR]
    [COLOR=RED][B]ASACPI.sys                  Wed May 13 07:11:32 2009 (4A0AAAE4)[/B][/COLOR]
    [COLOR=RED][B]AsUpIO.sys                  Sun Jul  5 22:21:27 2009 (4A515FA7)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
    AsIO.sys                    Mon Aug  3 03:02:32 2009 (4A768B88)
    atikmdag.sys                Mon Aug 17 23:03:58 2009 (4A8A1A1E)
    RTKVHDA.sys                 Tue Sep 15 07:03:37 2009 (4AAF7489)
    yk62x86.sys                 Mon Sep 28 02:33:34 2009 (4AC058BE)
    AtiHdmi.sys                 Wed Sep 30 09:54:26 2009 (4AC36312)
    amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
    cpuz135_x32.sys             Tue Nov  9 08:32:57 2010 (4CD94D89)
    RTL8192su.sys               Thu Nov 25 01:13:05 2010 (4CEDFE71)
    ElbyCDIO.sys                Thu Dec 16 17:57:56 2010 (4D0A9974)
    VClone.sys                  Sat Jan 15 11:20:14 2011 (4D31C93E)
    MpFilter.sys                Thu Aug 23 15:09:09 2012 (50367FD5)
    [/font]
    msikbd.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=PS2.sys
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
    http://www.carrona.org/drivers/driver.php?id=yk62x86.sys
    http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz135_x32.sys
    http://www.carrona.org/drivers/driver.php?id=RTL8192su.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
     
  20. Tomh

    Tomh Well-Known Member

    Joined:
    Nov 17, 2012
    Messages:
    51
    Likes Received:
    1
    It is a long time since the last update but here is one again; BSOD still happening even at really random moments (just after closing my browser for example), my pc still is strange (I had to reinstall MS office since word didn`t open anymore) and the proposed solutions seem impossible on my pc; the PS2 driver can`t be deinstalled in device manager(that requires a restart which automaticly reinstalls it and makes a new entry in autoruns), I am not able to find the other driver msikbd in device manager and neither of the drivers show up in services... YUMI in combination with the file you send worked excellent but the drivers are unfortunately still there, I updated a lot of drivers using Slimdrivers a freeware program and the scan from it can`t detect any out of date drivers anymore, so in case that there are please let me know as well as what can be done next

    Edit: now with attachement
     

    Attached Files:

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