Windows 7 BSOD Help please
- Thread starter huscarl
- Start date
Elmer
Extraordinary Member
Hi huscarl and Welcome to The Forum.
When you removed Kaspersky, did you use the clean up tool? Removal tool for Kaspersky.
What did you replace it with?
We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
Please see: How to ask for help with a BSOD problem Following Method 2:
Download and run the SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created, zip them up and attach to a post.
Download and run CPU-Z. Take screenshots**/snips of the Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
**If screenshots, please crop.
To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.
Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.
When you removed Kaspersky, did you use the clean up tool? Removal tool for Kaspersky.
What did you replace it with?
We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
Please see: How to ask for help with a BSOD problem Following Method 2:
Download and run the SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created, zip them up and attach to a post.
Download and run CPU-Z. Take screenshots**/snips of the Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
**If screenshots, please crop.
To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.
Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.
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