BSOD Help Request

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by reztreib, May 15, 2013.

  1. reztreib

    reztreib New Member

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    Hello, I have a 4 month old HP Pavilion DV7 with windows 7 64 bit (latest updates installed 4/12/13). Today random/multiple audio streams started playing at startup, and after a few minutes the BSOD. Rebooted in safe mode, and ran malware which quarantined/removed what appears to be a virus. Rebooted in normal mode and audio streams/BSOD continue. Also tried system restore to 4/13/13 (earliest restore point), and audio streams/BSOD persist after reboot. Attached last two minidump files created by BSOD. Any help or advice would be appreciated to get rid of whatever is causing this would sure be appreciated.
     

    Attached Files:

  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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  3. reztreib

    reztreib New Member

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    Thanks John - I had a great experience with Corrine (sysnative.com) and everything was found/quarantined. I do still get the BSOD though after about a minute so have been referred back now.

    I executed your instructions for BSOD and attached files. Because of the BSOD, this has been run in Windows Safe Mode with Networking. Thanks for any assistance to come, the forums have been fantastic.

    (1) WF7 Diagnostic Tool.zip attached
    (2) CPU-Z was able to download and run and attached screenshots. FYI, the app runs, but when you first open it there a CPU-Z Error screen that comes up that says "The error code 0x43C (1084) occurred during initialization. Do you want to display the error log file? If you select yes, here is the log file for the CPU-Z driver:
    [bInitDriver] path = C:\Users\Biertzer\AppData\Local\Temp\
    [bInitDriver] GetCurrentDirectory = C:\Users\Biertzer\Downloads\cpu-z_1.64-64bits-en
    [bInitDriver] GetModuleFileName = C:\Users\Biertzer\Downloads\cpu-z_1.64-64bits-en\cpuz_x64.exe
    [vGetOSVersion] m_iOSVersion = 2 (6.1)
    [vGetOSVersion] m_bIsAMD64 = 0
    [bInitDriver] m_hDriverMutex = C0
    [bInitDriver] m_szPath_2 = C:\Users\Biertzer\AppData\Local\Temp\\cpuz136\
    [bInitDriver] m_szFilename = cpuz136_x64.sys
    [WinNT_bInstallDriver 10:32:13] szMachineName = BIERTZER-HP
    [bExtract_SYS] Extract C:\Users\Biertzer\AppData\Local\Temp\\cpuz136\\cpuz136_x64.sys
    [WinNT_bCreateService] szDestName = C:\Users\Biertzer\AppData\Local\Temp\\cpuz136\cpuz136_x64.sys
    [WinNT_bStartService] StartService failed, error code = 1084
    [bDeleteFile 10:32:13] DeleteFile returned = 1 (error = 0)
    [bDeleteFile 10:32:13] RemoveDirectory C:\Users\Biertzer\AppData\Local\Temp\\cpuz136\ returned = 1 (error = 0)
    [bInitDriver] bInitDriver returned 1084
    [vCloseDriver 10:32:13] WaitForSingleObject error = 0
    [WinNT_dwStopService] OpenService failed, errorcode = 1060
    [WinNT_dwDeleteService] Openservice failed, errorcode = 1060
    [vCloseDriver] CloseHandle(mutex) = 1

    (3) RAMMon. I downloaded the link and when I run it I get the following RAMMon ERROR message: Unable to download DirectIo Driver. Unexpected Error.

    (4) Also I mistakenly downloaded/ran RegCleanPro when I was on the CPU-Z download page (the ad download tricked me!), so attached those results as well anyway - I have not clicked on "fix issues" though.

    Thanks
     

    Attached Files:

    #3 reztreib, May 17, 2013
    Last edited: May 17, 2013
  4. usasma

    usasma Fantastic Member
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    MSINFO32.nfo is missing some info (network adapter and drives). I don't know if it's a problem with the system or just with the report generated. Please do this:
    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

    Because this was an infection, please test your Norton/Symantec protection by doing this:
    Once you've rule out the Norton, feel free to re-install it if you wish. Make sure to get the latest version from the Norton website.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Fri May 17 12:05:46.910 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051713-29343-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 0:01:44.299[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )[/B]
    BugCheck [B]1E, {ffffffffc0000005, fffffa80067693ef, 0, 7efa003c}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffffa80067693ef, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 000000007efa003c, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  MMLoadDrv.exe
    FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+487ed[/B]
      BIOS Version                  F.06
      BIOS Release Date             04/30/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv7 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu May 16 18:30:08.151 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051613-24523-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 0:03:08.540[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
    BugCheck [B]1E, {ffffffffc0000005, fffff80002fc0bba, 1, 18}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80002fc0bba, The address that the exception occurred at
    Arg3: 0000000000000001, Parameter 0 of the exception
    Arg4: 0000000000000018, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  MMLoadDrv.exe
    FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
      BIOS Version                  F.06
      BIOS Release Date             04/30/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv7 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed May 15 22:45:24.220 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051613-26192-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 0:03:52.999[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
    BugCheck [B]1E, {ffffffffc0000005, fffff80002fcebba, 1, 18}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80002fcebba, The address that the exception occurred at
    Arg3: 0000000000000001, Parameter 0 of the exception
    Arg4: 0000000000000018, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  MMLoadDrv.exe
    FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
      BIOS Version                  F.06
      BIOS Release Date             04/30/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv7 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed May 15 22:24:10.310 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051513-27409-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 0:04:08.073[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )[/B]
    BugCheck [B]1E, {ffffffffc0000005, fffffa80066f6610, 0, 7fffffa8000}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffffa80066f6610, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 000007fffffa8000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  Smc.exe
    FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+487ed[/B]
      BIOS Version                  F.06
      BIOS Release Date             04/30/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv7 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Jan 14 23:58:07.212 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\011413-23774-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]1 days 5:19:25.007[/B]
    *** WARNING: Unable to verify timestamp for amd_xata.sys
    *** ERROR: Module load completed but symbols could not be loaded for amd_xata.sys
    *** WARNING: Unable to verify timestamp for usbfilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
    Probably caused by :[B]amd_xata.sys ( amd_xata+7f59 )[/B]
    BugCheck [B]1000009F, {4, 258, fffffa8004ec9b50, fffff80000ba2740}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000009F"]DRIVER_POWER_STATE_FAILURE (9f)[/URL]
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 0000000000000258, Timeout in seconds.
    Arg3: fffffa8004ec9b50, The thread currently holding on to the Pnp lock.
    Arg4: fffff80000ba2740, nt!TRIAGE_9F_PNP on Win7
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0x9F_4_amd_xata+7f59[/B]
      BIOS Version                  F.06
      BIOS Release Date             04/30/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv7 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Fri May 17 12:05:46.910 2013 (UTC - 4:00)**************************
    amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
    amdsata.sys                 Thu Mar 18 20:45:17 2010 (4BA2C91D)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
    [COLOR=RED][B]AODDriver2.sys              Tue Sep  6 03:11:44 2011 (4E65C7B0)[/B][/COLOR]
    Rt64win7.sys                Tue Sep 27 10:50:33 2011 (4E81E2B9)
    Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
    Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
    Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
    SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
    amdhub30.sys                Tue Oct 25 21:16:23 2011 (4EA75F67)
    amdxhc.sys                  Tue Oct 25 21:16:25 2011 (4EA75F69)
    SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)
    AtihdW76.sys                Tue Dec  6 04:14:25 2011 (4EDDDCF1)
    amd_sata.sys                Mon Dec 12 15:52:00 2011 (4EE66970)
    amd_xata.sys                Mon Dec 12 15:52:03 2011 (4EE66973)
    usbfilter.sys               Wed Dec 14 02:44:02 2011 (4EE853C2)
    appexDrv.sys                Wed Dec 28 20:36:14 2011 (4EFBC40E)
    athrx.sys                   Tue Jan 10 23:47:50 2012 (4F0D1476)
    amdkmpfd.sys                Tue Jan 17 22:01:36 2012 (4F163610)
    atikmpag.sys                Thu Jan 26 17:52:42 2012 (4F21D93A)
    atikmdag.sys                Thu Jan 26 18:30:33 2012 (4F21E219)
    RtsP2Stor.sys               Wed Jun 13 06:08:36 2012 (4FD866A4)
    Teefer.sys                  Tue Jul 17 08:58:52 2012 (5005618C)
    SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
    SYMDS64.SYS                 Mon Jul 23 18:58:38 2012 (500DD71E)
    Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
    stwrt64.sys                 Tue Jul 24 04:05:57 2012 (500E5765)
    eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
    ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
    SYMEVENT64x86.SYS           Wed Aug 22 01:33:18 2012 (50346F1E)
    IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
    hpdskflt.sys                Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys           Mon Sep 24 11:31:45 2012 (50607CE1)
    SYMEFA64.SYS                Wed Oct  3 15:00:06 2012 (506C8B36)
    SysPlant.sys                Sat Nov  3 09:53:53 2012 (509521F1)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu May 16 18:30:08.151 2013 (UTC - 4:00)**************************
    Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed May 15 22:24:10.310 2013 (UTC - 4:00)**************************
    BHDrvx64.sys                Wed Apr 10 01:39:03 2013 (5164FAF7)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Jan 14 23:58:07.212 2013 (UTC - 4:00)**************************
    SYMEVENT64x86.SYS           Wed May  4 23:16:30 2011 (4DC2168E)
    Accelerometer.sys           Fri May 13 14:47:02 2011 (4DCD7CA6)
    hpdskflt.sys                Fri May 13 14:47:02 2011 (4DCD7CA6)
    SYMDS64.SYS                 Mon May 16 18:15:03 2011 (4DD1A1E7)
    SYMNETS.SYS                 Wed Jul 20 22:24:22 2011 (4E278DD6)
    SYMEFA64.SYS                Thu Jul 21 20:22:02 2011 (4E28C2AA)
    Ironx64.SYS                 Fri Jul 22 21:24:42 2011 (4E2A22DA)
    SRTSP64.SYS                 Tue Aug  2 16:29:54 2011 (4E385E42)
    SRTSPX64.SYS                Tue Aug  2 16:30:01 2011 (4E385E49)
    ccSetx64.sys                Mon Aug  8 17:47:34 2011 (4E405976)
    EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
    EX64.SYS                    Wed Sep  5 18:31:45 2012 (5047D2D1)
    ENG64.SYS                   Wed Sep  5 18:33:39 2012 (5047D343)
    BHDrvx64.sys                Fri Oct 19 00:40:41 2012 (5080D9C9)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=amdiox64.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=amdhub30.sys
    http://www.carrona.org/drivers/driver.php?id=amdxhc.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    Teefer.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SysPlant.sys
    http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
     
    #4 usasma, May 18, 2013
    Last edited: May 18, 2013
  5. reztreib

    reztreib New Member

    Joined:
    May 15, 2013
    Messages:
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    Attached is the zipped MSINFO32 file TEST.NFO (I needed to use your run as administrator to get the full report)

    View attachment TEST.zip

    Quick question, for the AMD/ATI Video stuff, I found 2 programs called AMD Catalyst Manager (published by AMD) and AMD Quick Stream (published by AppEx Networks). Do I remove both or just the one by AMD? Also can you clarify how to tell if it is overclocking and how to remove it if it is happening. Thx
     
  6. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Uninstall both AMD/ATI items from Control Panel...Programs...Uninstall a program. Then continue to follow the instructions here:
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    As this seems to be a HP Notebook, there's just not any way to easily overclock it. The overclock statement is a part of "canned" speech that I use just in case I haven't noticed overclocking in any of the reports. I re-checked and don't see any sign of overclocking on your system.

    There are problems with these devices:
    The first device is disabled. Is this deliberate (did you do it)? If so, why?
    Also, the Security Processor Loader Driver issue is typically seen on systems that have damage from virus infections. I'd suggest that you run a couple of the free scans here to see if the system is still infected: Free Online AntiMalware Resources If it is, please post back so we can get the virus' dealt with first.
     
  7. reztreib

    reztreib New Member

    Joined:
    May 15, 2013
    Messages:
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    No Virus, and the BSOD has not come back so far. Thanks for your help, this forum has been a lifesaver.
     

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