BSoD, Help.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Sir White, Mar 15, 2012.

  1. Sir White

    Sir White New Member

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    Well, I can not figure this out for the life on me. I got this computer built for me for Christmas. And this has been happening some-what since I got it.

    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7600.2.0.0.256.1
      Locale ID:	1033
    
    
    Additional information about the problem:
      BCCode:	124
      BCP1:	0000000000000000
      BCP2:	FFFFFA8004D34038
      BCP3:	0000000000000000
      BCP4:	0000000000000000
      OS Version:	6_1_7600
      Service Pack:	0_0
      Product:	256_1
    
    
    Files that help describe the problem:
      C:\Windows\Minidump\031512-24148-01.dmp
      C:\Users\Thomas LeGodais\AppData\Local\Temp\WER-39515-0.sysdata.xml
    
    
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  2. Trouble

    Trouble Noob Whisperer

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    Hello and welcome to the forums.
    First make sure your machine is configured properly to facilitate the collection of .dmp files.
    Then:
    Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
    Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
    Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area http://windows7forums.com/windows-7-support/72212-help-us-help-you-filling-your-system-specs.html#post235529 .
    Good luck
    Randy
     
  3. Sir White

    Sir White New Member

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  4. Trouble

    Trouble Noob Whisperer

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    There are no screen shots from CPUz nor is there an HTML report RAMMon. Please include these and for future reference you can attach them within your posts on this forum by clicking reply then go advanced and then using the paperclip icon. Make sure you zip them up first. That way we don't have to go to some other site to get your attachments
    With only a single dump file and that being the dreaded;
    Code:
    [COLOR=#ff0000][U][B]BugCheck 124[/B][/U][/COLOR], {0, fffffa8004d34038, 0, 0}
    
    [U][B]Probably caused by : hardware[/B][/U]
    [U][B]WHEA_UNCORRECTABLE_ERROR (124)[/B][/U]
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8004d34038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    STACK_TEXT:  
    fffff880`02fd26f0 fffff800`02b1ca89 : fffffa80`04d34010 fffffa80`03a02680 00000000`00000011 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`02fd2c10 fffff800`029fe547 : fffffa80`04d34010 fffff800`02a775f8 fffffa80`03a02680 00000000`00000286 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`02fd2c40 fffff800`02966b95 : fffff800`02ad9360 fffffa80`049042e8 fffffa80`049042e0 fffffa80`03a02680 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`02fd2c80 fffff800`028e1161 : fffff880`01193e00 fffff800`02966b70 fffffa80`03a02680 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`02fd2cb0 fffff800`02b77166 : 00000000`00000000 fffffa80`03a02680 00000000`00000080 fffffa80`039ee040 : nt!ExpWorkerThread+0x111
    fffff880`02fd2d40 fffff800`028b2486 : fffff880`009ea180 fffffa80`03a02680 fffff880`009f4f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`02fd2d80 00000000`00000000 : fffff880`02fd3000 fffff880`02fcd000 fffff880`02fd29f0 00000000`00000000 : nt!KxStartSystemThread+0x16
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV
    So.....
    Stop any and all overclocking and return CPU, GPU and Memory setting to default / auto / normal.
    Catch up any and all system drivers to current dates.
    Consider upgrading to Service Pack 1.
    Might want to also get ready for some hardware diagnotics
    here's some suggestions by one of our staff members Hardware Diagnostic | Captain Debugger
    and a pretty good explaination of that 124 Stop error. Stop 0x124 - what it means and what to try - Windows 7 Forums
    Good luck
     

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