BSOD Help

#1
Hi guys,

I keep getting a BSOD with the following error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057


Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80070C0028
BCP3: 00000000BE200000
BCP4: 000000000005110A
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


It happens in numerous situations, in games, on the net or just when my system is sitting idle. The computer is fairly new, only a few months old and as far as I can tell all the drivers are up to date. I've run AVG and Malwarebytes, memtest and disk error checks, all come up clean so I am at a loss as to what's causing it.

SF Diagnostic / Dumps / CPU-Z and RAMMon report attached.

Thanks in advance.
 


Attachments

Trouble

Noob Whisperer
#2
Looks like they are all 124 hardware involving the Hardware Abstraction Layer.
Code:
[COLOR=#ff0000][U][B]BugCheck 124[/B][/U][/COLOR], {0, fffffa80070c0028, be200000, 5110a}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware



[COLOR=#ff0000][U][B]WHEA_UNCORRECTABLE_ERROR (124)[/B][/U][/COLOR]
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80070c0028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  f
STACK_TEXT:  
fffff880`009f4a58 fffff800`03dfba3b : 00000000`00000124 00000000`00000000 fffffa80`070c0028 00000000`be200000 : nt!KeBugCheckEx
fffff880`009f4a60 fffff800`0398db43 : 00000000`00000001 fffffa80`06e9eaf0 00000000`00000000 fffffa80`06e9eb40 : hal!HalBugCheckSystem+0x1e3
fffff880`009f4aa0 fffff800`03dfb700 : 00000000`00000728 fffffa80`06e9eaf0 fffff880`009f4e30 fffff880`009f4e00 : nt!WheaReportHwError+0x263
fffff880`009f4b00 fffff800`03dfb052 : fffffa80`06e9eaf0 fffff880`009f4e30 fffffa80`06e9eaf0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009f4c50 fffff800`03dfaf0d : 00000000`00000004 00000000`00000001 fffff880`009f4eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009f4c90 fffff800`03deee88 : fffffa80`09e71c58 fffffa80`09b07840 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009f4cc0 fffff800`0387eaac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009f4cf0 fffff800`0387e913 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f4e30 fffff800`0388ad35 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`02f1b4a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiProcessExpiredTimerList+0x115
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Code:
===============================================================================
Common Platform Error Record @ fffffa80070c0028
-------------------------------------------------------------------------------
Record Id     : 01cd462e700a5e23
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/10/2012 2:18:23
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80070c00a8
Section       @ fffffa80070c0180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000206a7
Processor ID  : 0x0000000000000002

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80070c00f0
Section       @ fffffa80070c0240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000002
CPU Id        : a7 06 02 00 00 08 10 02 - bf e3 9a 1f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa80070c0240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80070c0138
Section       @ fffffa80070c02c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : [COLOR=#ff0000][U][B]GCACHEL2_ERR_ERR (Proc 1 Bank 8)[/B][/U][/COLOR]
  Status      : 0xbe2000000005110a
  Address     : 0x000000015b784900
  Misc.       : 0x000000d080010086
Looks like you are pushing your 3.3 Ghz processor (over voltage and multiplier) to 4.5 Ghz
Use your System's BIOS utility to return all overclock settings to normal / defaults.
After doing so if Blue Screens persist please redo your attachments and include any new dump (.dmp) files.
Good luck
Randy
 


Last edited:
#3
Ok will do, many thanks for your help.
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.