BSOD Help

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Infinity, Jun 9, 2012.

  1. Infinity

    Infinity New Member

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    Hi guys,

    I keep getting a BSOD with the following error:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057


    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA80070C0028
    BCP3: 00000000BE200000
    BCP4: 000000000005110A
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    It happens in numerous situations, in games, on the net or just when my system is sitting idle. The computer is fairly new, only a few months old and as far as I can tell all the drivers are up to date. I've run AVG and Malwarebytes, memtest and disk error checks, all come up clean so I am at a loss as to what's causing it.

    SF Diagnostic / Dumps / CPU-Z and RAMMon report attached.

    Thanks in advance.
     

    Attached Files:

  2. Trouble

    Trouble Noob Whisperer

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    Looks like they are all 124 hardware involving the Hardware Abstraction Layer.
    Code:
    [COLOR=#ff0000][U][B]BugCheck 124[/B][/U][/COLOR], {0, fffffa80070c0028, be200000, 5110a}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : hardware
    
    
    
    [COLOR=#ff0000][U][B]WHEA_UNCORRECTABLE_ERROR (124)[/B][/U][/COLOR]
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80070c0028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  f
    STACK_TEXT:  
    fffff880`009f4a58 fffff800`03dfba3b : 00000000`00000124 00000000`00000000 fffffa80`070c0028 00000000`be200000 : nt!KeBugCheckEx
    fffff880`009f4a60 fffff800`0398db43 : 00000000`00000001 fffffa80`06e9eaf0 00000000`00000000 fffffa80`06e9eb40 : hal!HalBugCheckSystem+0x1e3
    fffff880`009f4aa0 fffff800`03dfb700 : 00000000`00000728 fffffa80`06e9eaf0 fffff880`009f4e30 fffff880`009f4e00 : nt!WheaReportHwError+0x263
    fffff880`009f4b00 fffff800`03dfb052 : fffffa80`06e9eaf0 fffff880`009f4e30 fffffa80`06e9eaf0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`009f4c50 fffff800`03dfaf0d : 00000000`00000004 00000000`00000001 fffff880`009f4eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`009f4c90 fffff800`03deee88 : fffffa80`09e71c58 fffffa80`09b07840 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`009f4cc0 fffff800`0387eaac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`009f4cf0 fffff800`0387e913 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`009f4e30 fffff800`0388ad35 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`02f1b4a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiProcessExpiredTimerList+0x115
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
    Code:
    ===============================================================================
    Common Platform Error Record @ fffffa80070c0028
    -------------------------------------------------------------------------------
    Record Id     : 01cd462e700a5e23
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 6/10/2012 2:18:23
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80070c00a8
    Section       @ fffffa80070c0180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 2
    CPU Version   : 0x00000000000206a7
    Processor ID  : 0x0000000000000002
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80070c00f0
    Section       @ fffffa80070c0240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000002
    CPU Id        : a7 06 02 00 00 08 10 02 - bf e3 9a 1f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa80070c0240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80070c0138
    Section       @ fffffa80070c02c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : [COLOR=#ff0000][U][B]GCACHEL2_ERR_ERR (Proc 1 Bank 8)[/B][/U][/COLOR]
      Status      : 0xbe2000000005110a
      Address     : 0x000000015b784900
      Misc.       : 0x000000d080010086
    Looks like you are pushing your 3.3 Ghz processor (over voltage and multiplier) to 4.5 Ghz
    Use your System's BIOS utility to return all overclock settings to normal / defaults.
    After doing so if Blue Screens persist please redo your attachments and include any new dump (.dmp) files.
    Good luck
    Randy
     
    #2 Trouble, Jun 10, 2012
    Last edited: Jun 10, 2012
  3. Infinity

    Infinity New Member

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    Ok will do, many thanks for your help.
     

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