[BSOD] HP Pre Windows 8 Updates Causes BSOD

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by davechuah, Nov 5, 2012.

  1. davechuah

    davechuah New Member

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    My HP Envy 4 Ultrabook was working fine until recently when the HP Support Assistant requested that I update my drivers just a few days before the launch of Windows 8. I updated all my drivers and I am getting a BSOD once a day. I tried to update all my drivers again but it doesn't seem to help. I would appreciate if someone can shed some light on how I can fix my BSOD issue. I am thinking of upgrading my notebook to Windows 8 but I am afraid my current issue of BSOD might affect my upgrade. Would really appreciate all the help I can get.

    Thank you.
     

    Attached Files:

  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    All 3 memory dumps blame this driver:
    hpdskflt.sys Wed Feb 22 11:30:18 2012 (4F45181A)
    HP Mobile Data Protection System Disk Filter
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys

    Please:
    - download a fresh copy of the latest, Win7 compatible driver from the HP website.
    - uninstall the current HP Mobile Data Protection System drivers
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    It seems pretty clear cut that this is the problem - but I'd suggest updating/removing the following older drivers also (just in case):

    SSPORT.sys Thu Aug 11 19:07:32 2005 (42FBDA34)
    Samsung printer driver
    http://www.carrona.org/drivers/driver.php?id=SSPORT.sys

    cpudrv64.sys Tue Aug 11 12:39:13 2009 (4A819EB1)
    Likely a component of SystemRequirementsLabs CanYouRunIt - but can't reproduce it myself
    http://www.carrona.org/drivers/driver.php?id=cpudrv64.sys

    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Mon Nov  5 20:49:12.585 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110612-15724-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 13:32:26.943[/B]
    BugCheck Code: [B]BugCheck 50, {fffffa80c2c1b92a, 0, fffff800030d3f90, 2}[/B]
    *** WARNING: Unable to verify timestamp for hpdskflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :[B]hpdskflt.sys ( hpdskflt+14c2 )[/B]
    BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
    Arguments: 
    Arg1: fffffa80c2c1b92a, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff800030d3f90, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_hpdskflt+14c2[/B]
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: [B]1696[/B]
      BIOS Version                  F.13
      BIOS Release Date             09/04/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY 4 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Nov  5 07:00:47.028 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110512-18969-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 22:16:37.386[/B]
    BugCheck Code: [B]BugCheck 50, {fffffa811b75f400, 0, fffff8000308bf90, 2}[/B]
    *** WARNING: Unable to verify timestamp for hpdskflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :[B]hpdskflt.sys ( hpdskflt+14c2 )[/B]
    BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
    Arguments: 
    Arg1: fffffa811b75f400, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff8000308bf90, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_hpdskflt+14c2[/B]
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: [B]1696[/B]
      BIOS Version                  F.13
      BIOS Release Date             09/04/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY 4 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Nov  4 08:22:23.830 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110412-25833-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 2:38:00.188[/B]
    BugCheck Code: [B]BugCheck 50, {fffffa8117312fc0, 0, fffff800030d9f90, 2}[/B]
    *** WARNING: Unable to verify timestamp for hpdskflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :[B]hpdskflt.sys ( hpdskflt+14c2 )[/B]
    BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
    Arguments: 
    Arg1: fffffa8117312fc0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff800030d9f90, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0x50_hpdskflt+14c2[/B]
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: [B]1696[/B]
      BIOS Version                  F.13
      BIOS Release Date             09/04/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY 4 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Mon Nov  5 20:49:12.585 2012 (UTC - 5:00)**************************
    [COLOR=RED][B]SSPORT.sys                  Thu Aug 11 19:07:32 2005 (42FBDA34)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    clwvd.sys                   Wed Apr 13 23:47:49 2011 (4DA66E65)
    SYMDS64.SYS                 Thu Apr 28 18:42:29 2011 (4DB9ED55)
    SYMEVENT64x86.SYS           Wed May  4 23:16:30 2011 (4DC2168E)
    Teefer.sys                  Tue Aug 16 05:25:27 2011 (4E4A3787)
    ISCTD64.sys                 Tue Aug 23 13:32:39 2011 (4E53E437)
    SYMEFA64.SYS                Tue Aug 23 21:21:27 2011 (4E545217)
    SYMNETS.SYS                 Tue Sep  6 18:50:40 2011 (4E66A3C0)
    Ironx64.SYS                 Fri Sep  9 19:25:20 2011 (4E6AA060)
    SRTSP64.SYS                 Mon Sep 26 21:25:12 2011 (4E8125F8)
    SRTSPX64.SYS                Mon Sep 26 21:25:19 2011 (4E8125FF)
    Rt64win7.sys                Tue Sep 27 10:50:33 2011 (4E81E2B9)
    SysPlant.sys                Sun Oct 30 21:50:53 2011 (4EADFEFD)
    WPRO_41_2001.sys            Mon Nov  7 16:04:48 2011 (4EB847F0)
    ikbevent.sys                Tue Jan  3 19:35:09 2012 (4F039EBD)
    imsevent.sys                Tue Jan  3 19:35:31 2012 (4F039ED3)
    hswpan.sys                  Fri Jan  6 06:56:35 2012 (4F06E173)
    AMPPAL.sys                  Mon Jan  9 15:32:37 2012 (4F0B4EE5)
    amdkmpfd.sys                Wed Feb  1 14:16:51 2012 (4F298FA3)
    iaStor.sys                  Wed Feb  1 19:15:24 2012 (4F29D59C)
    btmaux.sys                  Sun Feb 12 22:34:50 2012 (4F3884DA)
    btmhsf.sys                  Sun Feb 12 23:00:06 2012 (4F388AC6)
    Accelerometer.sys           Wed Feb 22 11:30:18 2012 (4F45181A)
    hpdskflt.sys                Wed Feb 22 11:30:18 2012 (4F45181A)
    igdpmd64.sys                Tue Feb 28 03:55:17 2012 (4F4C9675)
    atikmpag.sys                Thu Mar  1 04:05:30 2012 (4F4F3BDA)
    atikmdag.sys                Thu Mar  1 04:47:13 2012 (4F4F45A1)
    iBtFltCoex.sys              Wed Mar 21 14:13:12 2012 (4F6A1A38)
    iwdbus.sys                  Sat Apr 14 17:16:13 2012 (4F89E91D)
    point64.sys                 Sun May 27 10:20:05 2012 (4FC23815)
    dc3d.sys                    Sun May 27 10:20:12 2012 (4FC2381C)
    Netwsw00.sys                Sun Jun  3 11:33:40 2012 (4FCB83D4)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    stwrt64.sys                 Sat Jul 21 09:36:42 2012 (500AB06A)
    RtsBaStor.sys               Mon Jul 30 02:08:03 2012 (501624C3)
    EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
    MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
    SynTP.sys                   Fri Aug 24 19:20:26 2012 (50380C3A)
    Smb_driver_Intel.sys        Fri Aug 24 19:22:13 2012 (50380CA5)
    IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    iaStorF.sys                 Sat Sep  1 21:01:27 2012 (5042AFE7)
    EX64.SYS                    Wed Sep  5 18:31:45 2012 (5047D2D1)
    ENG64.SYS                   Wed Sep  5 18:33:39 2012 (5047D343)
    usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
    XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
    BHDrvx64.sys                Fri Sep 28 20:24:10 2012 (50663FAA)
    iusb3hub.sys                Tue Oct 16 11:49:22 2012 (507D8202)
    iusb3xhc.sys                Tue Oct 16 11:49:26 2012 (507D8206)
    iusb3hcs.sys                Tue Oct 16 11:51:20 2012 (507D8278)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Nov  4 08:22:23.830 2012 (UTC - 5:00)**************************
    cpudrv64.sys                Tue Aug 11 12:39:13 2009 (4A819EB1)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    iaStorF.sys                 Mon Jul  9 16:42:36 2012 (4FFB423C)
    igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=SSPORT.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    Teefer.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=SysPlant.sys
    http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    hswpan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=igdpmd64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    dump_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    XHCIPort.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
    http://www.carrona.org/drivers/driver.php?id=cpudrv64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
     
  3. davechuah

    davechuah New Member

    Joined:
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    Thanks for the detailed descriptions of the error caused by the BSOD. I tried HP's website and I couldn't find an updated version of the hpdskflt.sys driver. The Samsung printer driver seemed to have no new versions either. There was a new version on Windows 8 for HP drivers and so I have upgraded my Windows 7 version to Windows 8 instead. The BSOD has not returned so far.

    Thanks for all your help and the trouble you have taken to diagnose my minidump files.
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Since you've upgraded some of the software, let's just wait and see what happens.
    Should the BSOD's come back, please zip up and upload the contents of C:\Windows\Minidump

    Good luck!
     

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