BSoD Issues - My battle with BattleField 3 (BF3)

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by ttangb, Apr 9, 2012.

  1. ttangb

    ttangb New Member

    Apr 9, 2012
    Likes Received:
    Thanks for your help in advance. I seriously need some experts' help on some BSOD and also game crashing issue.

    The Issues:
    I bought a new computer mainly to play BF3, but I keep on having error (like random crashing and BSOD issues) for like 3 months. My game crashes every day, if I am lucky, 2-3 hours with crash; if I am not, crash within 30min. I only experience crash and BSOD while playing this game (I don't do much with this computer except for playing BF3). The crashing issue is more serious (like 3 times a day) than the BSOD (like once every 3 days and more recently).

    The Questions:
    1. What do you recommend me to do to solve the crashing problems?
    2. What do you recommend me to do to solve the BSOD problems?
    3. In the blue-screen, I remember it said something about Memory Management; is it issue with my RAM? Should I buy new RAM?

    Attached are the files (the Mini-dump files and the WER files)View attachment AppCrashView Dumpfile.txtView attachment MiniDumps.rarView attachment WER.rar that may be useful in your diagnosis to help me to solve the crashing and BSOD issue.

    Big thanks for your help again. If you need any information to help the diagnosis, please feel free to reply and I will try to reply promptly.

  2. ttangb

    ttangb New Member

    Apr 9, 2012
    Likes Received:
    More information:
    I am running Windows 7 (x64), SP1
    Processor is Intel(R) Core(TM) i5-2400 CPU@3.10GHz
    RAM is 8GM (D3-1333) CL9 CORSAIR
    Video Card is NVIDIA GeForce GTX 560 (GGIGABYTE 560 GTX 1GBOC D5 PCIE)
    Motherboard is ASUS P8H67-M/LE (B3) LGA1155 MATX

    About Graphic Driver:
    My crashing problem was much more severe (like crashing within several minutes of game play). I have tried a lot of "recommended" solution I can find online, from reinstall the game, update video card driver, reinstall punkbuster, disable sound, change the in-game graphic setting (e.g. lower graphic setting to lowest), and finally I ask for a new graphic card from the vendor, which I did). Since then I have significantly improve my game play from several minutes to an hour with a crash, but crashing still a reoccurring problem. So I guess it is not only a GPU issue, I am not very knowledgeable in computer, I don't know whether this can also be a memory issue, motherboard conflict with video card.
  3. Adamsappleone

    Adamsappleone U.S.Navy D.A.V.

    Aug 2, 2009
    Likes Received:
    Hello Felix, [​IMG] to Windows 7 Forums.

    Not sure if I can help, not an expert by no-means.
    A few of the other members here have more expertise in reading the crash dumps and until one of them shows up, you may try to increase your user virtual address by opening Command Prompt, select Run as Administrator and type this in; bcdedit /set increaseuserva 2500, then hit enter, wait for confirmation, then close CMD and restart your PC.
    (Although running x64 w/8Gbs of memory you shouldn't have to do this, but it's worth a try and you can always reverse it.)
    To reverse it, just re-open CMD and type in bcdedit /deletevalue increaseuserva, enter, wait, close and reboot.

    You may also want to try going in to your Documents Library and locate the Battlefield 3 folder (Libraries-documents-battlefield 3) and delete it. You may have to re-set your settings when you start playing the game after deleting that folder.


    1 person likes this.
  4. Elmer

    Elmer Extraordinary Member

    Mar 5, 2010
    Likes Received:
    When attaching dmp files, PLEASE put them in a single zipped folder.

    Hi Felix and Welcome to The Forum.

    Usual causes:
    Device driver, memory, kernel

    Your latest dump files list ntkrnlmp.exe as the probable cause.
    This is a Windows System file and for it to be the cause of your crash is highly unlikely.
    Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes.
    Random stop codes can often indicate hardware issues.

    As a Priority:

    AVG is known to be a cause of BSOD's on Windows 7 systems. Suggest that you uninstall it. Download the correct AVG Remover for your system (32 or 64 bit).
    If you have AVG ID protection installed, download the AVGID Protection Remover from the above link as well (it wouldn't hurt to download and run it anyway). Download BSOD friendly Microsoft Security Essentials as AVG's replacement.
    Uninstall AVG through the Control Panel. Re-boot to Safe Mode and run the AVG Removal tool(s). Re-boot to normal mode and install MSE. Make sure your Windows firewall is enabled! After your blue screens have been resolved, feel free to re-try AVG.

    dtsoftbus01.sys Fri Jan 13 13:45:46 2012 The dtsoftbus01.sys driver has been known to cause problems on some Windows 7 systems. This belongs to Daemon Tools Light. I suggest uninstalling DT Light until your blue screens are resolved. But do not replace with Daemon Tools!!

    Drivers that pre-date Windows 7. Update:

    GPCIDrv64.sys Thu Jul 10 13:58:31 2008 Sorry, no idea what this old driver belongs to.

    TVicHW64.sys Sun Oct 09 05:07:00 2005 Generic Device Driver for Windows 95/98/ME/NT/2000/2003/XP/XP64. No mention of Vista, let alone 7. EnTech Taiwan

    Drivers with Updates:

    nusb3hub.sys Fri Dec 10 04:50:35 2010
    nusb3xhc.sys Fri Dec 10 04:50:35 2010
    Go to your Motherboard Mfr. Support website (or NEC/Renesas) and update your USB 3.0 drivers. A June 2011 set are available Here.

    Rt64win7.sys Thu Aug 20 17:05:06 2009 Realtek PCIe GBE Family Controller v7.053 If you're unsure about manually installing drivers then choose the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1483XXX) option to download.

    RTKVHD64.sys Tue Nov 23 10:14:08 2010 Realtek HD Audio R2.67

    Bugcheck Analysis:
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 1A, {41284, fffff8a00c77c001, 6636, fffff781c0000000}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ac3 )
    Followup: MachineOwner

    fffff880`00f7e000 fffff880`00fd5000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
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    fffff880`0f27c000 fffff880`0f292000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
    fffff880`013dc000 fffff880`013e7000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
    fffff880`08bbb000 fffff880`08bc6000   asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
    fffff960`00860000 fffff960`008c1000   ATMFD    ATMFD.DLL    unavailable (00000000)
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    fffff880`02e2a000 fffff880`02e3a000   avgmfx64 avgmfx64.sys Mon Aug 08 04:41:46 2011 (4E3F5AFA)
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    fffff880`03c21000 fffff880`03c81000   avgtdia  avgtdia.sys  Sun Jul 10 23:46:53 2011 (4E1A2BDD)
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    fffff880`06cfa000 fffff880`06d7d000   csc      csc.sys      Sat Nov 20 09:27:12 2010 (4CE79470)
    fffff880`06d7d000 fffff880`06d9b000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
    fffff880`016b9000 fffff880`016c8000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
    fffff880`01b80000 fffff880`01b96000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
    fffff880`07591000 fffff880`075b3000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
    fffff880`02fb7000 fffff880`03000000   dtsoftbus01 dtsoftbus01.sys Fri Jan 13 13:45:46 2012 (4F10358A)
    fffff880`087aa000 fffff880`087bd000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
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    fffff800`0301f000 fffff800`03068000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
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    fffff880`087c9000 fffff880`087d7000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
    fffff880`06caa000 fffff880`06cb9000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
    fffff880`0878f000 fffff880`0879c000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
    fffff880`00c5c000 fffff880`00c76000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
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    fffff880`00d98000 fffff880`00dad000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
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    fffff880`01825000 fffff880`01835000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
    fffff880`00e00000 fffff880`00ea4000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
    fffff880`00f6f000 fffff880`00f7e000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
    fffff880`03d4f000 fffff880`03d58000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
    fffff960`000c0000 fffff960`003d5000   win32k   win32k.sys   Fri Feb 03 04:34:05 2012 (4F2B63BD)
    fffff880`06e3f000 fffff880`06e48000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
    fffff880`00fd5000 fffff880`00fde000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
    fffff880`08400000 fffff880`08421000   WudfPf   WudfPf.sys   Sat Nov 20 10:42:44 2010 (4CE7A624)
    Unloaded modules:
    fffff880`08b4a000 fffff880`08bbb000   spsys.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00071000
    fffff880`01bdc000 fffff880`01bea000   crashdmp.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000E000
    fffff880`02e50000 fffff880`02fa4000   dump_iaStor.
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00154000
    fffff880`02fa4000 fffff880`02fb7000   dump_dumpfve
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00013000
    Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.

    #4 Elmer, Apr 10, 2012
    Last edited: Apr 10, 2012
    1 person likes this.
  5. ttangb

    ttangb New Member

    Apr 9, 2012
    Likes Received:
    Hi Don,
    Thanks for your suggestion.
    Actually, I read from another forum and I have already "bcdedit /set increaseuserva 3072". I guess it is the same trick.
    I also try the delete folder suggestion.
    Frankly, the crashing problem still reoccur.
    I am starting to worry about hardware issue...

    Best regards,
  6. ttangb

    ttangb New Member

    Apr 9, 2012
    Likes Received:
    Hi Elmer,
    I have removed AVG and DAEMON tools and installed MSE following your advice.
    I will update my other drivers.
    I will reply again with my latest experience in a week (or receiving a BSOD again). Hope I will have no blue screen problem for a long time.
    Thanks again.

    Best regards,
  7. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Oct 16, 2009
    Likes Received:
    Just wondering if it bluescreens if you are not online. If you have not tried it, there is an option in Origin to go offline.
  8. ttangb

    ttangb New Member

    Apr 9, 2012
    Likes Received:
    To Saltgrass, I won't be able to play if I set Origin to go offline. The bluescreen issue doesn't seem to tie to my internet connectivity.

    To Elmer and others, I have another bluescreen (the computer was idle at the time). Attached is the mini-dump.View attachment Minidump.rar

    By the way, when I reboot the computer after the MSE was installed, there was an update of over 1,000 files, is this normal?


  9. Momo Elharar

    Apr 22, 2012
    Likes Received:
    Im having BSOD issue with bf3

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