BSoD - just got compter back :-(

#1
So, I just got my computer "fixed" took it in after having MoBo issues and got that replaced. I was told they installed the drivers for the MoBo (ASUS M4A77D). This is the first BSoD I've had since I got it back, but since I've had several issues with this computer before, I'd like to get a head start and get it figured out before it gets serious again.
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: 9E5CD630
BCP2: 00000000
BCP3: 8AEB4629
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\081810-16863-01.dmp
C:\Users\Bradleigh\AppData\Local\Temp\WER-34117-0.sysdata.xml

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Specs:

MoBo: ASUS M4A77D
CPU: AMD Athlon 64 X2 @2.2GHz
GPU: nVIDIA XFX GeForce 9600 GSO 512MB
RAM: 3GB DDR2
OS: Win7 32-Bit
HDD: Primary - 160GB WD SATA, Secondary: 500GB Seagate SATA

First time posting things like this, hope I did it right :)
thank you in advance for the help!


-Nicole


View attachment Minidump.zip
 


Captain Jack

Extraordinary Member
#2
Hello and Welcome !

You have a Page Fault Bugcheck A device driver or an operating system function running in kernel mode incurs a memory access violation, which is caused either by attempting to write to a read-only page or by attempting to read an address that isn’t currently mapped and therefore is not a valid memory location.

But the Dump couldn't find the exact driver so we have to Enable Driver Verifier follow this link Using Driver Verifier to identify issues with Drivers - Windows 7 Forums

Also Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

Update the Driver:

000.fcl Fri Aug 17 07:58:34 2007

Belongs to 000.fcl Windows process - What is it?

Hope this helps,
Captain
 


#3
This old Realtek lan driver has definitely been a source of bsods in the past:

Code:
Rt86win7 Rt86win7.sys Thu Feb 26 04:04:22 2009
Open a command prompt then type systeminfo. Hit enter to see which Realtek lan adapter you have. Then search for its number in the left side of this link. Download the software for it and install:

Realtek



----
Code:
PROCESS_NAME:  AvastSvc.exe

CURRENT_IRQL:  0

TRAP_FRAME:  8f4918b0 -- (.trap 0xffffffff8f4918b0)
ErrCode = 00000000
eax=01260000 ebx=00000000 ecx=9e5cd630 edx=0000c5cf esi=9e5cd620 edi=85df73e8
eip=8aeb4629 esp=8f491924 ebp=8f49193c iopl=0         nv up ei ng nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010282
Ntfs!NtfsFcbTableCompare+0x15:
8aeb4629 8b31            mov     esi,dword ptr [ecx]  ds:0023:9e5cd630=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82a55638 to 82a94903

STACK_TEXT:  
8f491898 82a55638 00000000 9e5cd630 00000000 nt!MmAccessFault+0x106
8f491898 8aeb4629 00000000 9e5cd630 00000000 nt!KiTrap0E+0xdc
8f49193c 82ac831f 85df73e8 8f4919a0 9e5cd630 Ntfs!NtfsFcbTableCompare+0x15
8f491954 82acef22 8f4919a0 8f4919c4 00000000 nt!FindNodeOrParent+0x20
8f49196c 8aeb4717 85df73e8 8f4919a0 8f4919c4 nt!RtlLookupElementGenericTableFullAvl+0x16
8f4919f8 8aeb1180 87669448 85df70d8 8cc8c000 Ntfs!NtfsCreateFcb+0x51
8f491bf4 8aea232c 87669448 850e3310 9ebf7620 Ntfs!NtfsCreateNewFile+0x683
8f491cdc 8ae28210 87669448 850e3310 a0fd7944 Ntfs!NtfsCommonCreate+0xd2f
8f491d1c 82a7f11e a0fd78dc 00000000 ffffffff Ntfs!NtfsCommonCreateCallout+0x20
8f491d1c 82a7f215 a0fd78dc 00000000 ffffffff nt!KiSwapKernelStackAndExit+0x15a
a0fd7840 00000000 00000000 00000000 00000000 nt!KiSwitchKernelStackAndCallout+0x31


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Ntfs!NtfsFcbTableCompare+15
8aeb4629 8b31            mov     esi,dword ptr [ecx]

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  Ntfs!NtfsFcbTableCompare+15

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf45

FAILURE_BUCKET_ID:  0x50_Ntfs!NtfsFcbTableCompare+15

BUCKET_ID:  0x50_Ntfs!NtfsFcbTableCompare+15
Uninstall Avast in safe mode as it definitely took part in this crash. Use the special tool to do so, found here:

AV Uninstallers - Windows 7 Forums

Seems you have some kind of hard drive issue along with that as there are multiple NTFS references in the crash stack text. Open an elevated command prompt. Type chkdsk /r then hit enter. Follow the on-screen instructions.

If you have partitions other than C:, then run the command for them as well, like this:

chkdsk /r D:
chkdsk /r E:

etc....
 


#4
@TorrentG - I actually just uninstalled Avast! right after the and Captain mentioned the "000.fcl". I googled that myself out of curiosity and a cached page from Avast came up where BSoDs were happening after install. I installed AVG Free now (actually trust it more).
I saw Windows had an update for my network card, so I allowed it to update that too. :)
The HDD issue...I've had issues in the past with Hard drives. The second day I got the machine back I would turn it on and it would hang on the MoBo's screen (Don't get to see POST with this one :-\) Just shutting off and restarting made it work.
Going to allow it to check the disk now...The Secondary HDD shouldn't have any partitions on it yet...
 


#5
Been 3 days, no issues since uninstalling Avast and updating the LAN driver.
Thanks guys! If it starts acting up again, I'll be sure to post in these forums :)
 


#6
You're welcome. Glad to hear the outcome and thanks for telling us. Enjoy. :)
 


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