BSOD Mostly with Firefox

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Poe, Jul 20, 2011.

  1. Poe

    Poe New Member

    Jul 20, 2011
    Likes Received:
    I'm running Win 7 64bit and this past week I started getting BSOD restarts several times a night, mostly when using Firefox 5. I just uninstalled/re-installed it and got a blue screen 20 minutes later. The message that pops up after the restart shows two files, one a minidump but I don't know what to do with it.

    I've updated my graphics drivers, Windows update, scanned with Windows SE and Malwarebytes with nothing being found. I don't know what steps to use to start diagnosing the problem and was hoping I could get some suggestions.

    View attachment Seven
    #1 Poe, Jul 20, 2011
    Last edited: Jul 21, 2011
  2. zigzag3143

    zigzag3143 Honorable Member
    Microsoft MVP

    Jun 2, 2009
    Likes Received:

    These were virtually identical and caused by hardware. Please read here for what that means.

    Your .dmp file shows a stop error of 0x124 which is a general hardware error .

    A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

    Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

    You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try -
    #2 zigzag3143, Jul 21, 2011
    Last edited: Jul 21, 2011

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