BSOD need help

#1
BSOD Windows 7 need Help

View attachment SF_16-04-2013.zip \
View attachment CPU.zip

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 83169487
BCP3: 9DDDAF7C
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
If you need additional info ask and thanks for the help.
 


Last edited:

usasma

Fantastic Member
Microsoft Community Contributor
#2
Only 44 mB of free RAM - this is very, very serious. Please get additional RAM for your system (research the specs at RAM Memory Upgrade: Dell, Mac, Apple, HP, Compaq. USB drives, SSD at Crucial.com ). While waiting for the new RAM, please only run one program at a time - and ensure that you've trimmed out all un-necessary startup items.

Only 3 Windows Updates installed. Most systems have 150 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

This device is showing problems in your Device Manager:
Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Typically this is caused by a malware infection. Please scan the system with several of these free scanners to ensure that the system is clean: Free Online AntiMalware Resources

Looks like the system crashes whenever you try to run MalwareBytes. That is also suggestive of an infection.
I suspect that this driver is a part of the infection - as a Google search gives no results for it:
pcsrlxa.sys Wed Sep 2 17:37:57 2009 (4A9EE5B5)
If it continues to appear (after the malware scans), then I'll suggest a safe way to get rid of it. DO NOT delete it at this time - it may stop the system from booting.


Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

nvm62x32.sys Fri Oct 17 17:00:39 2008 (48F8FCF7)
nVidia Ethernet Networking Driver (nForce chipset driver)
http://www.carrona.org/drivers/driver.php?id=nvm62x32.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Apr 15 17:29:11.933 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041613-23914-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17514.x86fre.win7sp1_rtm.101119-1850
System Uptime:[B]0 days 0:04:04.540[/B]
*** WARNING: Unable to verify timestamp for mbam.sys
*** ERROR: Module load completed but symbols could not be loaded for mbam.sys
Probably caused by :[B]mbam.sys ( mbam+cba )[/B]
BugCheck [B]1000008E, {c0000005, 83169487, 9dddaf7c, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000008E]KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)[/url]
Arguments: 
Arg1: c0000005, The exception code that was not handled
Arg2: 83169487, The address that the exception occurred at
Arg3: 9dddaf7c, Trap Frame
Arg4: 00000000
BUGCHECK_STR:  0x8E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID: [B]0x8E_mbam+cba[/B]
  BIOS Version                  080015 
  BIOS Release Date             08/26/2010
  Manufacturer                  BIOSTAR Group
  Product Name                  N68S3+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 15 16:06:18.891 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041513-35708-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17514.x86fre.win7sp1_rtm.101119-1850
System Uptime:[B]0 days 0:02:21.499[/B]
*** WARNING: Unable to verify timestamp for mbam.sys
*** ERROR: Module load completed but symbols could not be loaded for mbam.sys
Probably caused by :[B]mbam.sys ( mbam+cba )[/B]
BugCheck [B]1000008E, {c0000005, 83119487, 9b9fef7c, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000008E]KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)[/url]
Arguments: 
Arg1: c0000005, The exception code that was not handled
Arg2: 83119487, The address that the exception occurred at
Arg3: 9b9fef7c, Trap Frame
Arg4: 00000000
BUGCHECK_STR:  0x8E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  VSSVC.exe
FAILURE_BUCKET_ID: [B]0x8E_mbam+cba[/B]
  BIOS Version                  080015 
  BIOS Release Date             08/26/2010
  Manufacturer                  BIOSTAR Group
  Product Name                  N68S3+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 15 15:46:24.029 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041513-47361-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17514.x86fre.win7sp1_rtm.101119-1850
System Uptime:[B]0 days 0:04:01.621[/B]
*** WARNING: Unable to verify timestamp for mbam.sys
*** ERROR: Module load completed but symbols could not be loaded for mbam.sys
Probably caused by :[B]mbam.sys ( mbam+cba )[/B]
BugCheck [B]1000008E, {c0000005, 8315a487, 9654ef7c, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000008E]KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)[/url]
Arguments: 
Arg1: c0000005, The exception code that was not handled
Arg2: 8315a487, The address that the exception occurred at
Arg3: 9654ef7c, Trap Frame
Arg4: 00000000
BUGCHECK_STR:  0x8E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID: [B]0x8E_mbam+cba[/B]
  BIOS Version                  080015 
  BIOS Release Date             08/26/2010
  Manufacturer                  BIOSTAR Group
  Product Name                  N68S3+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 15 15:40:59.470 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041513-46441-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17514.x86fre.win7sp1_rtm.101119-1850
System Uptime:[B]0 days 1:52:17.077[/B]
*** WARNING: Unable to verify timestamp for mbam.sys
*** ERROR: Module load completed but symbols could not be loaded for mbam.sys
Probably caused by :[B]mbam.sys ( mbam+cba )[/B]
BugCheck [B]1000008E, {c0000005, 83109487, 95012f7c, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000008E]KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)[/url]
Arguments: 
Arg1: c0000005, The exception code that was not handled
Arg2: 83109487, The address that the exception occurred at
Arg3: 95012f7c, Trap Frame
Arg4: 00000000
BUGCHECK_STR:  0x8E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  VSSVC.exe
FAILURE_BUCKET_ID: [B]0x8E_mbam+cba[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Apr 15 17:29:11.933 2013 (UTC - 4:00)**************************
[COLOR=RED][B]nvm62x32.sys                Fri Oct 17 17:00:39 2008 (48F8FCF7)[/B][/COLOR]
pcsrlxa.sys                 Wed Sep  2 17:37:57 2009 (4A9EE5B5)
amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
nvstor.sys                  Fri Mar 19 16:51:52 2010 (4BA3E3E8)
nvlddmkm.sys                Thu Jan 31 02:32:52 2013 (510A1E24)
mbam.sys                    Thu Feb 28 15:33:08 2013 (512FBF04)
[/font]
http://www.carrona.org/drivers/driver.php?id=nvm62x32.sys
pcsrlxa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
 


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