BSOD New computer 1-2 times a day.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Ralgondo, May 9, 2012.

  1. Ralgondo

    Ralgondo New Member

    Joined:
    May 9, 2012
    Messages:
    14
    Likes Received:
    0
    I have had this computer about a month now, and recently It blue screens, sometimes when gaming, sometimes doing nothing.

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Here is the message it gave me

    Extra information about the problem
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA8008F03B30
    BCP3: FFFFFA8008F03E10
    BCP4: FFFFF80003591660
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Bucket ID: X64_0xF4_IOERR_c000000e_IMAGE_hardware_disk
    Server information: c49d1498-37ac-41b3-b341-5efc335a9fe1


    I don't know what is causing it.

    Here is my system info

    _____________________________________________

    • CPU:

    Manufacturer: GenuineIntel
    Description: Intel64 Family 6 Model 42 Stepping 7
    Name: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz
    Speed: 2993
    _____________________________________________

    • Installed RAM: 8174 MB

    _____________________________________________

    • PC Info.:

    PC or motherboard model: To Be Filled By O.E.M.
    System name: RALGONDO-PC
    System Manufacturer: To Be Filled By O.E.M.

    _____________________________________________

    • Onboard devices:


    _____________________________________________

    • Graphics:

    Description: AMD Radeon HD 6670
    Name: AMD Radeon HD 6670
    RAM: MB
    Driver Date: 20120405000000.000000-000
    Driver Version: 8.961.0.0

    _____________________________________________

    • CD/DVD drives:

    Description: CD-ROM Drive
    Caption: ATAPI iHAS124 C ATA Device
    Manufacturer: (Standard CD-ROM drives)


    _____________________________________________

    I recently changed my computer to create a dmp file upon it's next blue screen that I am anticipating.
    ..

    It crashed again today

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA8008DD39E0
    BCP3: FFFFFA8008DD3CC0
    BCP4: FFFFF80003599660
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\050912-21093-01.dmp
    C:\Users\Ralgondo\AppData\Local\Temp\WER-29578-0.sysdata.xml

    Happened again

    for the love of god im desperate,

    I TRIED REINSTALLING WINDOWS WITH THE DISK I WAS GIVEN

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA800A70D060
    BCP3: FFFFFA800A70D340
    BCP4: FFFFF80002B92510
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\051012-45187-01.dmp
    C:\Users\Ralgondo\AppData\Local\Temp\WER-52515-0.sysdata.xml
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
     
    #1 Ralgondo, May 9, 2012
    Last edited: May 11, 2012
  2. Ralgondo

    Ralgondo New Member

    Joined:
    May 9, 2012
    Messages:
    14
    Likes Received:
    0
  3. Ralgondo

    Ralgondo New Member

    Joined:
    May 9, 2012
    Messages:
    14
    Likes Received:
    0
    Happened again today


    "051012-45187-01.dmp 5/10/2012 10:49:02 PM CRITICAL_OBJECT_TERMINATION 0x000000f4 00000000`00000003 fffffa80`0a70d060 fffffa80`0a70d340 fffff800`02b92510 ntoskrnl.exe ntoskrnl.exe+7f1c0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17803 (win7sp1_gdr.120330-1504) x64 ntoskrnl.exe+7f1c0 C:\Windows\Minidump\051012-45187-01.dmp 4 15 7601 274,224 "

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA8008D309E0
    BCP3: FFFFFA8008D30CC0
    BCP4: FFFFF800035E5660
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\051012-15171-01.dmp
    C:\Users\Ralgondo\AppData\Local\Temp\WER-32734-0.sysdata.xml


    Anyone any ideas :confused:
     
    #3 Ralgondo, May 10, 2012
    Last edited: May 11, 2012
  4. mjdangerous1

    mjdangerous1 New Member

    Joined:
    May 11, 2012
    Messages:
    8
    Likes Received:
    0
    Hi,

    I would like to know when exactly this started. Have you installed any software after this the problem has started?

    What is the stop error code which you are getting?

    Please follow this to find the Stop error code

    Restart the computer and Press F8 (continuosly) - It will give you advanced boot options menu

    Select - Disable restart on System failure option and Next time when you get the bluescreen error It will not restart and you can find the exact code

    I have attached the screenshot you can find the example. Please provide me those information. In the meantime I will analyze and give you the solution with the minidump

    215201-0110-bsod_original.
     
  5. mjdangerous1

    mjdangerous1 New Member

    Joined:
    May 11, 2012
    Messages:
    8
    Likes Received:
    0
    Hi,

    I have analyzed the minidump and found that it is caused by srv.sys srv.sys+138e9e0 Driver

    050912-21093-01.dmp 5/9/2012 7:42:39 PM CRITICAL_OBJECT_TERMINATION 0x000000f4 00000000`00000003 fffffa80`08dd39e0 fffffa80`08dd3cc0 fffff800`03599660 srv.sys srv.sys+138e9e0 x64 ntoskrnl.exe+7cc80 C:\Users\Administrator\Downloads\Compressed\050912-21093-01.dmp 4 15 7601 286,602

    srv.sys is a Microsoft Windows SMB network file.

    You can try these steps

    Start - > All Program -> accessories -> command prompt

    Please type
    sfc /scannow command and Press Enter

    When it finds any violations on the computer. Please insert the Windows CD and repair it.

    Please let me know the results.

    Thanks,
    MJ
     
  6. Ralgondo

    Ralgondo New Member

    Joined:
    May 9, 2012
    Messages:
    14
    Likes Received:
    0
    Hi, The problem started roughly 1-week ago, I installed many different softwares but It happens randomly, If I leave the computer on and do nothing, It will blue screen eventually. I also re-installed windows using the disk my comptuter came with, and It still blue screens.Today I got a blue screen error with this stop code: BCCode: f4 BCP1: 0000000000000003 BCP2: FFFFFA8009807B30 BCP3: FFFFFA8009807E10 BCP4: FFFFF80002D81510[​IMG]Thanks for your reply, I will try the 'scannow' now
     
  7. Ralgondo

    Ralgondo New Member

    Joined:
    May 9, 2012
    Messages:
    14
    Likes Received:
    0
    the sfc/scannow actually crashed my computer (bluescreen again)

    I re-installed / formatted with windows 7 CD, (Did not install ANY drivers or software)

    and It still blue screened and I did not update windows...(Same error code as above)

    Right now I am running it in safe mode to see if it blue screens...again
     
  8. Ralgondo

    Ralgondo New Member

    Joined:
    May 9, 2012
    Messages:
    14
    Likes Received:
    0
    View attachment Minidump.rar

    Several errors today...

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7601.2.1.0.768.3

    Locale ID: 1033


    Additional information about the problem:

    BCCode: f4

    BCP1: 0000000000000003

    BCP2: FFFFFA800909C060

    BCP3: FFFFFA800909C340

    BCP4: FFFFF80002BD9660

    OS Version: 6_1_7601

    Service Pack: 1_0

    Product: 768_1


    Files that help describe the problem:

    C:\Windows\Minidump\051212-20421-01.dmp

    C:\Users\Ralgondo\AppData\Local\Temp\WER-27906-0.sysdata.xml


    Read our privacy statement online:


    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:


    C:\Windows\system32\en-US\erofflps.txt

     
  9. catilley1092

    catilley1092 Extraordinary Member

    Joined:
    Nov 19, 2010
    Messages:
    1,034
    Likes Received:
    46
    Have you tried to use your Windows Recovery Partition to correct the issue? It formats the "C" partition, reloads the OS factory fresh & if there are no hardware issues, it should run like new again. I've needed that option myself a few times, that's what it's there for.

    You should bite the bullet & try it, because if you do have hardware issues, the computer is under factory warranty & can get a replacement. If you bought it with a credit card, you have additional protections, but you must act fast, usually these protections last only 60 days, although some extends protection as long as a year. And will protect you from receiving a refurb or open box computer.

    You bought & paid for a new computer, it's your right that it functions as such. Make the retailer or OEM get this matter right w/o delay, it's not your responsibility to be repairing a new computer.

    Cat
     
  10. Ralgondo

    Ralgondo New Member

    Joined:
    May 9, 2012
    Messages:
    14
    Likes Received:
    0
    I have tried using the Disk included with the computer, but how would I access this recovery partition? I am leaning towards using the factory warranty because I have no idea what the problem is.
     
  11. catilley1092

    catilley1092 Extraordinary Member

    Joined:
    Nov 19, 2010
    Messages:
    1,034
    Likes Received:
    46
    That's exactly what you should do. Being that you bought a brand new computer, you should get a brand new one in return, not an open box or refurb. And make this very clear to the rep that you speak with.

    Also, if you paid by credit card or PayPal, go ahead & open a case against them, before time runs out. With PayPal, it's 45 days, credit cards varies. It's better to have a dispute open & not need it, rather than time running out with no dispute filed. Say anything, they're giving the runaround, etc. Protect your money aggressively, as the OEM or retailer/etailer won't.

    Cat
     
  12. mjdangerous1

    mjdangerous1 New Member

    Joined:
    May 11, 2012
    Messages:
    8
    Likes Received:
    0
    Hi,
    Sorry for the delay in replying. I was on a business travel and had limited access to emails.

    Please try updating the drivers of the Mother board and ATI graphics driver and try to disable the other graphics if there is any on the motherboard(external graphics processor like NVIDIA etc)

    Try creating a new user account with administartive permissions and and try play the game and check if you are getting the same problem

    Thanks,
    Murali






     
  13. MxMn

    MxMn New Member

    Joined:
    May 31, 2012
    Messages:
    6
    Likes Received:
    0
    Increase CPU voltage
     

Share This Page

Loading...