BSOD, New Gaming Laptop, Help Please

#1
Hi,

I am hoping someone may be able to help. Finaly saved for a gaming laptop and having BSOD issues (it is literally brand new, I have had it for less than a week).

The BSOD crashes have primarily happened while playing COD MW3.

My System:

• Motherboard info:
Caption: Motherboard
InstallDate:
• BIOS info:
Manufacturer: American Megatrends Inc.
Description: BIOS Date: 09/08/11 15:14:33 Ver: 04.06.04
Version: ALASKA - 1072009
InstallDate:
_____________________________________________
• CPU:
Manufacturer: GenuineIntel
Description: Intel64 Family 6 Model 42 Stepping 7
Name: Intel(R) Core(TM) i7-2760QM CPU @ 2.40GHz
Speed: 2401
_____________________________________________
• Installed RAM: 12267 MB
_____________________________________________
• PC Info.:
PC or motherboard model: P180HMx
System name: P180HM-PC
System Manufacturer: CLEVO
_____________________________________________
• Onboard devices:
Description: To Be Filled By O.E.M.
Name: On Board Device
Manufacturer:
Model:

_____________________________________________
• Graphics:
Description: AMD Radeon HD 6900M Series
Name: AMD Radeon HD 6900M Series
Driver Date: 20120214000000.000000-000
Driver Version: 8.950.0.0
Description: AMD Radeon HD 6900M Series
Name: AMD Radeon HD 6900M Series
Driver Date: 20120214000000.000000-000
Driver Version: 8.950.0.0
_____________________________________________
• CD/DVD drives:
Description: CD-ROM Drive
Caption: Slimtype DVD A DS8A5S ATA Device
Manufacturer: (Standard CD-ROM drives)

Software installed (all software is purchased and not copies):

Windows 7 SP1
Norton 360
Office 2010
Uniblue Powersuite (to update all my drivers, etc)
Rainmeter
Battlefield 3
COD MW3

I have installed the latest catalyst control centre and drivers

I have attached some further information for the minidump folders.

Any help is much appreciated.
 


Attachments

Last edited:
#2
Hi,

Just noticed that I should zip uploads. I have deleted the old attachments and attached a zip file.

I have also attached the CPU-Z file.

Cheers

Clay
 


#3
Further information from after BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009DD44E0
BCP2: FFFFF8800422D8F0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\033112-8954-01.dmp
C:\Users\P180HM\AppData\Local\Temp\WER-878316-0.sysdata.xml
Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt
 
 
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800E8B6010
BCP2: FFFFF8800462D8F0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\033112-9282-01.dmp
C:\Users\P180HM\AppData\Local\Temp\WER-31730-0.sysdata.xml
Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800461B50A
BCP3: FFFFF88009224AF0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\033112-9313-01.dmp
C:\Users\P180HM\AppData\Local\Temp\WER-18127-0.sysdata.xml
Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88005560EAC
BCP3: FFFFF880072FBFA0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\033112-9001-01.dmp
C:\Users\P180HM\AppData\Local\Temp\WER-21933-0.sysdata.xml
Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt
 
 
 


catilley1092

Extraordinary Member
#4
I don't know how to read those dump files, but I do know this. If this laptop is a week old, the OEM is supposed to make this right.

Probably one of the first things the OEM will ask, is did you do a reinstall, using one of those "F" keys. Sometimes, this clears things up, as it will be factory fresh again. But you'll also have to remove the crapware again. Those trial security suites requires a tool for removal, usually supplied be the OEM of the security app installed.

You may want to give that a shot. And if you've already haven't, be sure to burn your recovery disks, as you'll probably need them some day.

Cat
 


Banana

Active Member
#5
I'd personally take it back, seeing as it is only one week old.
 


catilley1092

Extraordinary Member
#6
I have to go along with Banana on this. The PC is a week old. It's supposed to simply work out of the box, after updating.

Carry it back to the store & demand an exchange, or if bought online, contact the business for one. And make sure that you're not getting a refurb or "open box". You saved for a new PC, you deserve to get what you pay for.

Anything less than that would be unacceptable to me. The reason that I suggested the re-install function was because Windows Backup didn't properly work. The re-install fixed the issue. Since then, I've found other backup programs that are better than the built in Windows Backup.

Best of Luck,
Cat
 


#7
Thanks for your support. I also think it should work without these issues. The seller has said that he thinks it is video card related. I have tried 2 versions of the drivers. The latest version and one before. Both have had blue screens. It is not constantly going to blue screen but it might be twice a day and then not at all the following day.
 


#8
Hi,

I went back to the shop and they have suggested it is a driver issue?

Can anyone tell from the attached files if this is true? or any advice on how I can fix this?
 


catilley1092

Extraordinary Member
#9
Being that this computer is new, it's just supposed to work, as simple as that. If it is a driver, the retailer or OEM is supposed to make it right.

If you used a credit card or PayPal to pay for this computer, you may wish to file a complaint, just in case. Once they get behind a merchant's back, they'll do the right thing.

Cat
 


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