I have had random BSODs and freezes on my Gateway laptop since I purchased it new in Jan 2010. I use it daily for school so I don't have time to return it for service. I am running a dual boot of Windows 7 x86 and Ubuntu 11.04 x86. I have crashing and freezing in both operating systems.

I figure that the problem is hardware but I'm not sure how to tell what piece is causing the problem.

memory screenshot.jpg View attachment minidump

Here is a screen shot of the main cpuz screen as well. I have SppedFan installed in Windows and the CPU core temp never goes above 60c


Senior Member
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004e8b038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

BUGCHECK_STR:  0x124_AuthenticAMD





fffff880`031fc6f0 fffff800`02f17c59 : fffffa80`04e8b010 fffffa80`03b7b680 00000000`00000016 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031fcc10 fffff800`02df7fa7 : fffffa80`04e8b010 fffff800`02e722b8 fffffa80`03b7b680 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031fcc40 fffff800`02d5f5c5 : fffff800`02ed3ac0 fffff800`02cdf00d 00000000`00000010 00000000`00000202 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031fcc80 fffff800`02cdf021 : fffff880`01030e00 fffff800`02d5f5a0 fffffa80`03b7b600 fffffa80`03b7b680 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031fccb0 fffff800`02f7132e : 00000000`00000000 fffffa80`03b7b680 00000000`00000080 fffffa80`03b68040 : nt!ExpWorkerThread+0x111
fffff880`031fcd40 fffff800`02cc6666 : fffff880`009e5180 fffffa80`03b7b680 fffff880`009eff40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031fcd80 00000000`00000000 : fffff880`031fd000 fffff880`031f7000 fffff880`031fc2c0 00000000`00000000 : nt!KiStartSystemThread+0x16


FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware




Followup: MachineOwner
if u enter the bios

(usually something like DEL button)

turn off cool n quiet, try ensure within the control panel, under power options the settings are on BALANCED no on high performance ( this can cause unwanted heat )

The bios setup is very basic and there is no option to enable or disable cool n quiet, unfortunately. The performance is set to 'Balanced'.

Any more ideas???


Excellent Member
Microsoft Community Contributor
The comments in your Dump File about the AuthenticAMD processor might seem to lead to a processor problem. Someone else that was having the same problem checked the Event Viewer and it showed a specific processor core. I have no way of knowing if it is related to the processor, but if you do find a Processor core number, perhaps there is an option in the bios to turn off just that core.

Whatever might be causing it, hardware is indicated. I know very little about CPU specifications, but you might post the Caches tab of CPU-z to see if anyone sees a problem.

Your speedfan.sys driver is from 2006 so it might be a good idea to look for a new drivers for it or remove it. Why that could effect Linux also, not sure, unless that system was causing problems for the power controls in both OSes. Since I do not know how it works, perhaps it is setting a speed for your system to will allow for cooling problems, even after you change to another OS.

Last edited:


Windows Forum Admin
Staff member
Premium Supporter
If there isn't an option in the bios for disabling the core, you should be able to use AMD Overdrive to achieve the same result.

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