BSOD NTOSKRNL

#1
I have had random BSODs and freezes on my Gateway laptop since I purchased it new in Jan 2010. I use it daily for school so I don't have time to return it for service. I am running a dual boot of Windows 7 x86 and Ubuntu 11.04 x86. I have crashing and freezing in both operating systems.

I figure that the problem is hardware but I'm not sure how to tell what piece is causing the problem.

memory screenshot.jpg View attachment minidump folder.zip
 


#2
cpuz.jpg
Here is a screen shot of the main cpuz screen as well. I have SppedFan installed in Windows and the CPU core temp never goes above 60c
 


kaos

Senior Member
#3
Hi
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004e8b038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031fc6f0 fffff800`02f17c59 : fffffa80`04e8b010 fffffa80`03b7b680 00000000`00000016 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031fcc10 fffff800`02df7fa7 : fffffa80`04e8b010 fffff800`02e722b8 fffffa80`03b7b680 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031fcc40 fffff800`02d5f5c5 : fffff800`02ed3ac0 fffff800`02cdf00d 00000000`00000010 00000000`00000202 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031fcc80 fffff800`02cdf021 : fffff880`01030e00 fffff800`02d5f5a0 fffffa80`03b7b600 fffffa80`03b7b680 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031fccb0 fffff800`02f7132e : 00000000`00000000 fffffa80`03b7b680 00000000`00000080 fffffa80`03b68040 : nt!ExpWorkerThread+0x111
fffff880`031fcd40 fffff800`02cc6666 : fffff880`009e5180 fffffa80`03b7b680 fffff880`009eff40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031fcd80 00000000`00000000 : fffff880`031fd000 fffff880`031f7000 fffff880`031fc2c0 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
if u enter the bios

(usually something like DEL button)

turn off cool n quiet, try ensure within the control panel, under power options the settings are on BALANCED no on high performance ( this can cause unwanted heat )
 


#4
The bios setup is very basic and there is no option to enable or disable cool n quiet, unfortunately. The performance is set to 'Balanced'.

Any more ideas???
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#5
The comments in your Dump File about the AuthenticAMD processor might seem to lead to a processor problem. Someone else that was having the same problem checked the Event Viewer and it showed a specific processor core. I have no way of knowing if it is related to the processor, but if you do find a Processor core number, perhaps there is an option in the bios to turn off just that core.

Whatever might be causing it, hardware is indicated. I know very little about CPU specifications, but you might post the Caches tab of CPU-z to see if anyone sees a problem.

Your speedfan.sys driver is from 2006 so it might be a good idea to look for a new drivers for it or remove it. Why that could effect Linux also, not sure, unless that system was causing problems for the power controls in both OSes. Since I do not know how it works, perhaps it is setting a speed for your system to will allow for cooling problems, even after you change to another OS.
 


Last edited:

nmsuk

Windows Forum Admin
Staff member
Premium Supporter
#6
If there isn't an option in the bios for disabling the core, you should be able to use AMD Overdrive to achieve the same result.
 


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