BSOD on hibernate INTERNAL_POWER_ERROR

#1
Hi Guys,

I have tried a million solutions and failed so far, in fact BSODs seem to be more consistent lately. I need my computer for work on the go and desperately need a solution asap. I am hoping there is an obvious problem that I have been missing given these are all very similar dump files and BSOD scenarios.

Basically I need to hibernate frequently as I need to be able to shutdown and resume working quickly after startup. Occassionally the hibernate will take a long time (with varying numbers of programs open) and eventually a BSOD will appear. In the dump files I have had 11x INTERNAL_POWER_ERRORs and 1x IRQL_NOT_LESS_OR_EQUAL since a reinstall over christmas.

If anyone can offer some insight it would be greatly appreciated!!

Computer Specs:
ASUS G53SW
12GB RAM
120GB SSD + 500GB HDD
NVIDIA 460M
Windows 7 Ultimate x64 - SP1

DUMP FILES BELOW

View attachment BSOD Minidump Collection 21_3_12.zip
 


#2
Anyone with any potential solutions? I'm at a loss here and no idea of how to solve this. Keep losing a lot of work!

Here is the summary for the most recent BSODDump

File : 032112-7566-01.dmpCrash Time : 21/03/2012 1:39:12
PMBug Check String : INTERNAL_POWER_ERROR
Bug Check Code : 0x000000a0
Parameter 1 : 00000000`00000009
Parameter 2 : ffffffff`c000009c
Parameter 3 : 00000000`00000001
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40

Thanks in advance..
 


Elmer

Extraordinary Member
#3
Hi AsusG53 and Welcome to The Forum.

This is just to let you know that you are not being missed. Unfortunately I'm not really up to speed with the foibles of laptop sleep / shutdowns, never having owned one!

The bluescreens are definitely related to your hibernating, which you know.

Hopefully, someone who is more au fait with your problem will be able to help. The only thing I can think of is that, in your Power Settings >> Advanced. Set the Hard Disk to "Turn off hard disk after: Never".
 


#4
Hi Elmer,

Many thanks for the suggestion and offer of support!

Unfortunately I have tried this as well as several other SSD optimisation settings. I have also noted that a common source of a similar BSOD is the hibernate file size which I have increased to 100% of the ram size using the cmd terminal. Had a couple more BSODs since posting this also. Same error code... :(
 


#5
Hi Guys,

Had another 3 or 4 more of the same error since posting last. Getting pretty desperate here as I am continually losing work. Any suggestions would be much appreciated.

Thanks in advance.
 


#6
I realise it is becoming less likely of being able to solve this problem, but if anyone on the forum could please take a look at the dump files it would be a huge help. I am pretty hopeless at reading these things and really just need some direction as to what could possibly be causing this. It is still a frequently occurring problem.:(

Thanks..
 


Trouble

Noob Whisperer
#7
These types of energy saving issues resulting in BSODs are never easy to solve. They can be anything from the Laptop Mfg's own power utility conflicting with Windows 7''s native power configuration, to something called C-states or C-modes in the BIOS utility, on Intel boards, which I usually suggest disabling or turning off. They can also be related in certain instances to systems temps which may or may not be related to overclocking of CPU, Memory or Graphics.
I suggest you familiarize yourself with the native windows power options as well as the Powercfg utility and see if it reveals any helpful information. The links below may prove useful.
How Do I: Use PowerCfg in Windows 7?
Learning Windows 7: Manage Power Settings - How-To Geek
How Do I: Use PowerCfg in Windows 7?
Use PowerCfg in Windows 7 to Evaluate Power Efficiency - How-To Geek
DUMP FILE:
Code:
BugCheck A0, {9, ffffffffc000009c, 1, 0}
Probably caused by : ntkrnlmp.exe ( nt!PopEndMirroring+145 )
INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
[COLOR=#ff0000][U][B]Arg1: 0000000000000009, A fatal error occured while preparing the hibernate file.[/B][/U][/COLOR]
Arg2: ffffffffc000009c, Status code
Arg3: 0000000000000001, Mirroring phase
Arg4: 0000000000000000
BUGCHECK_STR:  0xA0
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  2
LAST_CONTROL_TRANSFER:  from fffff80003ac58a5 to fffff8000387cc40
STACK_TEXT:  
fffff880`0c8d29c8 fffff800`03ac58a5 : 00000000`000000a0 00000000`00000009 ffffffff`c000009c 00000000`00000001 : nt!KeBugCheckEx
fffff880`0c8d29d0 fffff800`03ac1634 : ffffffff`ffffffff ffffffff`ffffffff 00000000`00328681 00000000`00000000 : nt![COLOR=#ff0000]PopEndMirroring[/COLOR]+0x145
fffff880`0c8d2aa0 fffff800`03ac5b65 : fffff880`0c8d2bc0 fffff880`00000007 00000000`00000000 fffffa80`00000007 : nt!MmDuplicateMemory+0xb64
fffff880`0c8d2b90 fffff800`03b17fee : fffffa80`10088620 fffffa80`09d63b60 fffffa80`09d63b60 fffff800`03874757 : nt![COLOR=#ff0000]PopTransitionToSleep[/COLOR]+0xd5
fffff880`0c8d2c00 fffff800`0386e5e6 : fffff800`039f2e80 fffffa80`10088620 fffff800`03a00cc0 fffff880`0164ccb0 : nt!PspSystemThreadStartup+0x5a
fffff880`0c8d2c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!PopEndMirroring+145
fffff800`03ac58a5 cc              int     3
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  nt![COLOR=#ff0000]PopEndMirroring[/COLOR]+145
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3
FAILURE_BUCKET_ID:  X64_0xA0_nt![COLOR=#ff0000]PopEndMirroring[/COLOR]+145
BUCKET_ID:  X64_0xA0_nt![COLOR=#ff0000]PopEndMirroring[/COLOR]+145
You do have one suspicious file on your computer called QQ.exe and unless you are familar with and know the purpose of this particular program I would suggest grabbing this program What is Windows Defender Offline? (get the correct version for your architecture 32 or 64 bit) and a blank CD. Double click the program and it will build a bootable CD that you can use, independent of your operating system to perform a FULL system scan of your computer.
You also have a couple old pre-Windows 7 RTM drivers which you should probably address but I really don't suspect they are actually at fault here.
000.fcl 9/26/2008 CyberLink FCL Driver Video editing software, Multimedia Software and Blu-ray playback software by CyberLink
ASMMAP64.sys 7/2/2009 LENOVO ATK Hotkey ATK0101 ACPI UTILITY Lenovo Support - Home (US)
GEARAspiWDM.sys 5/18/2009 from here Driver updates - GEAR Software
wacommousefilter.sys 2/16/2007 Wacom Tablet Mouse Filter Drivers | Wacom Americas
 


#8
Many thanks Trouble.. I really appreciate your suggestions. I will go through these things one by one and hopefully I can make some progress.

BTW I am familiar with QQ.exe, it is an instant communicator program.
 


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