BSOD on Mother's Laptop - mainly when connecting to Internet

#1
My mother's laptop has recently starting suffering frequent BSODs - having started to look at it, it seems to mainly happen when connecting to the internet.

I haven't been able to run many of the suggested software as connecting to the internet causes it to crash.

I attach one of the desired files.

It is a TOSHIBA laptop, running WINDOW 7 Home Premium SP1. It has a Celeron Dual-Core CPU T3000 @ 1.80 GHz, with 2 GB RAM.

Any advice would be greatly welcomed.
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#2
Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html If it doesn't work for you, try running it in Safe Mode (or Safe Mode with Networking).

At work we run diagnostics on every system that we take in for repair (before we even start working on it). At a minimum, please run the free diagnostics here: Initial Hardware Diagnostics. For more in-depth diagnostics, please run those listed here: Hardware Diagnostics

Use another computer to download the tools and then carry them over (using either a CD or a USB drive).

Also, download ALL updates for the system from the Toshiba website on another computer - and then carry them over (using either a CD or a USB drive) to the problem computer in order to update it.

Try this (a hunch that I have):
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

mdmxsdk.sys Mon Jun 19 17:26:59 2006 (449716A3)
Conexant Modem Diagnostic Interface x86 Driver
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys

HSX_CNXT.sys Fri Feb 13 15:57:25 2009 (4995DEB5)
SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys

HSXHWAZL.sys Fri Feb 13 15:58:15 2009 (4995DEE7)
SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSXHWAZL.sys

HSX_DPV.sys Fri Feb 13 16:00:17 2009 (4995DF61)
SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys

pgeffect.sys Mon Jun 22 05:04:57 2009 (4A3F4939)
Toshiba Universal Camera Filter driver/Pangu Effect driver
http://www.carrona.org/drivers/driver.php?id=pgeffect.sys

tos_sps32.sys Wed Jun 24 01:36:21 2009 (4A41BB55)
Toshiba tos_sps2 driver
http://www.carrona.org/drivers/driver.php?id=tos_sps32.sys

FwLnk.sys Mon Jul 6 20:53:05 2009 (4A529C71)
Toshiba Firmware Linkage service system driver (included in the Toshiba Value Added Package)
http://www.carrona.org/drivers/driver.php?id=FwLnk.sys

TVALZ_O.SYS Mon Jul 13 22:19:21 2009 (4A5BEB29)
TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS

SynTP.sys Mon Jul 20 20:06:38 2009 (4A65068E)
Synaptic Touch Pad Driver
http://www.carrona.org/drivers/driver.php?id=SynTP.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Thu Jan 10 14:27:41.261 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011013-18267-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 1:15:02.133[/B]
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
*** WARNING: Unable to verify timestamp for mfencbdc.sys
*** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys
*** WARNING: Unable to verify timestamp for MOBK.sys
*** ERROR: Module load completed but symbols could not be loaded for MOBK.sys
*** WARNING: Unable to verify timestamp for RapportPG.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG.sys
*** WARNING: Unable to verify timestamp for RapportCerberus32_44365.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus32_44365.sys
Probably caused by :[B]mfehidk.sys ( mfehidk+27291 )[/B]
BugCheck [B]1000007F, {8, 807c8750, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007F]UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)[/url]
Arguments: 
Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
Arg2: 807c8750
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR:  0x7f_8
PROCESS_NAME: [B]TrustedInstall[/B]
FAILURE_BUCKET_ID: [B]0x7f_8_mfehidk+27291[/B]
  BIOS Version                  2.10
  BIOS Release Date             09/23/2009
  Manufacturer                  TOSHIBA
  Product Name                  Satellite L350
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Thu Jan 10 14:27:41.261 2013 (UTC - 5:00)**************************
[COLOR=RED][B]mdmxsdk.sys                   Mon Jun 19 17:26:59 2006 (449716A3)[/B][/COLOR]
[COLOR=RED][B]HSX_CNXT.sys                  Fri Feb 13 15:57:25 2009 (4995DEB5)[/B][/COLOR]
[COLOR=RED][B]HSXHWAZL.sys                  Fri Feb 13 15:58:15 2009 (4995DEE7)[/B][/COLOR]
[COLOR=RED][B]HSX_DPV.sys                   Fri Feb 13 16:00:17 2009 (4995DF61)[/B][/COLOR]
[COLOR=RED][B]pgeffect.sys                  Mon Jun 22 05:04:57 2009 (4A3F4939)[/B][/COLOR]
[COLOR=RED][B]tos_sps32.sys                 Wed Jun 24 01:36:21 2009 (4A41BB55)[/B][/COLOR]
[COLOR=RED][B]FwLnk.sys                     Mon Jul  6 20:53:05 2009 (4A529C71)[/B][/COLOR]
intelppm.sys                  Mon Jul 13 19:11:03 2009 (4A5BBF07)
[COLOR=RED][B]TVALZ_O.SYS                   Mon Jul 13 22:19:21 2009 (4A5BEB29)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys                     Mon Jul 20 20:06:38 2009 (4A65068E)[/B][/COLOR]
RTKVHDA.sys                   Tue Jul 28 09:02:38 2009 (4A6EF6EE)
tdcmdpst.sys                  Thu Jul 30 04:26:19 2009 (4A71592B)
iaStor.sys                    Fri Aug  7 08:16:56 2009 (4A7C1B38)
igdkmd32.sys                  Thu Aug 27 11:00:04 2009 (4A969F74)
MOBK.sys                      Thu Dec 31 22:17:47 2009 (4B3D695B)
amdxata.sys                   Fri Mar 19 12:19:01 2010 (4BA3A3F5)
RTL8187B.sys                  Tue Mar 30 23:13:25 2010 (4BB2BDD5)
Rt86win7.sys                  Fri Jun 10 02:31:55 2011 (4DF1BA5B)
GEARAspiWDM.sys               Thu May  3 15:55:59 2012 (4FA2E2CF)
McPvDrv.sys                   Tue Sep 18 10:37:18 2012 (5058871E)
RapportCerberus32_44365.sys   Thu Sep 20 05:29:28 2012 (505AE1F8)
RapportEI.sys                 Mon Oct 29 15:54:01 2012 (508EDED9)
RapportKELL.sys               Mon Oct 29 15:54:01 2012 (508EDED9)
RapportPG.sys                 Mon Oct 29 15:55:54 2012 (508EDF4A)
rapportiaso.sys               Thu Nov  1 17:06:30 2012 (5092E456)
mfencbdc.sys                  Thu Nov  1 17:08:19 2012 (5092E4C3)
mfehidk.sys                   Tue Nov  6 17:46:53 2012 (5099935D)
mfewfpk.sys                   Tue Nov  6 17:47:19 2012 (50999377)
mfeapfk.sys                   Tue Nov  6 17:47:47 2012 (50999393)
mfeavfk.sys                   Tue Nov  6 17:48:07 2012 (509993A7)
mfefirek.sys                  Tue Nov  6 17:49:46 2012 (5099940A)
cfwids.sys                    Tue Nov  6 17:50:40 2012 (50999440)
[/font]
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys
http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys
http://www.carrona.org/drivers/driver.php?id=HSXHWAZL.sys
http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys
http://www.carrona.org/drivers/driver.php?id=pgeffect.sys
http://www.carrona.org/drivers/driver.php?id=tos_sps32.sys
http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys
http://www.carrona.org/drivers/driver.php?id=MOBK.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=RTL8187B.sys
http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
McPvDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
RapportCerberus32_44365.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RapportEI.sys
http://www.carrona.org/drivers/driver.php?id=RapportKELL.sys
http://www.carrona.org/drivers/driver.php?id=RapportPG.sys
http://www.carrona.org/drivers/driver.php?id=rapportiaso.sys
mfencbdc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

mdmxsdk.sys Mon Jun 19 17:26:59 2006 (449716A3)
Conexant Modem Diagnostic Interface x86 Driver
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys

HSX_CNXT.sys Fri Feb 13 15:57:25 2009 (4995DEB5)
SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys

HSXHWAZL.sys Fri Feb 13 15:58:15 2009 (4995DEE7)
SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSXHWAZL.sys

HSX_DPV.sys Fri Feb 13 16:00:17 2009 (4995DF61)
SoftK56 Modem Driver by Conexant Systems
http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys

pgeffect.sys Mon Jun 22 05:04:57 2009 (4A3F4939)
Toshiba Universal Camera Filter driver/Pangu Effect driver
http://www.carrona.org/drivers/driver.php?id=pgeffect.sys

tos_sps32.sys Wed Jun 24 01:36:21 2009 (4A41BB55)
Toshiba tos_sps2 driver
http://www.carrona.org/drivers/driver.php?id=tos_sps32.sys

FwLnk.sys Mon Jul 6 20:53:05 2009 (4A529C71)
Toshiba Firmware Linkage service system driver (included in the Toshiba Value Added Package)
http://www.carrona.org/drivers/driver.php?id=FwLnk.sys

TVALZ_O.SYS Mon Jul 13 22:19:21 2009 (4A5BEB29)
TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS

SynTP.sys Mon Jul 20 20:06:38 2009 (4A65068E)
Synaptic Touch Pad Driver
http://www.carrona.org/drivers/driver.php?id=SynTP.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Thu Jan 10 14:27:41.261 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011013-18267-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: [B]7601[/B].17944.x86fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 1:15:02.133[/B]
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
*** WARNING: Unable to verify timestamp for mfencbdc.sys
*** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys
*** WARNING: Unable to verify timestamp for MOBK.sys
*** ERROR: Module load completed but symbols could not be loaded for MOBK.sys
*** WARNING: Unable to verify timestamp for RapportPG.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG.sys
*** WARNING: Unable to verify timestamp for RapportCerberus32_44365.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus32_44365.sys
Probably caused by :[B]mfehidk.sys ( mfehidk+27291 )[/B]
BugCheck [B]1000007F, {8, 807c8750, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007F]UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)[/url]
Arguments: 
Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
Arg2: 807c8750
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR:  0x7f_8
PROCESS_NAME: [B]TrustedInstall[/B]
FAILURE_BUCKET_ID: [B]0x7f_8_mfehidk+27291[/B]
  BIOS Version                  2.10
  BIOS Release Date             09/23/2009
  Manufacturer                  TOSHIBA
  Product Name                  Satellite L350
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Thu Jan 10 14:27:41.261 2013 (UTC - 5:00)**************************
[COLOR=RED][B]mdmxsdk.sys                   Mon Jun 19 17:26:59 2006 (449716A3)[/B][/COLOR]
[COLOR=RED][B]HSX_CNXT.sys                  Fri Feb 13 15:57:25 2009 (4995DEB5)[/B][/COLOR]
[COLOR=RED][B]HSXHWAZL.sys                  Fri Feb 13 15:58:15 2009 (4995DEE7)[/B][/COLOR]
[COLOR=RED][B]HSX_DPV.sys                   Fri Feb 13 16:00:17 2009 (4995DF61)[/B][/COLOR]
[COLOR=RED][B]pgeffect.sys                  Mon Jun 22 05:04:57 2009 (4A3F4939)[/B][/COLOR]
[COLOR=RED][B]tos_sps32.sys                 Wed Jun 24 01:36:21 2009 (4A41BB55)[/B][/COLOR]
[COLOR=RED][B]FwLnk.sys                     Mon Jul  6 20:53:05 2009 (4A529C71)[/B][/COLOR]
intelppm.sys                  Mon Jul 13 19:11:03 2009 (4A5BBF07)
[COLOR=RED][B]TVALZ_O.SYS                   Mon Jul 13 22:19:21 2009 (4A5BEB29)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys                     Mon Jul 20 20:06:38 2009 (4A65068E)[/B][/COLOR]
RTKVHDA.sys                   Tue Jul 28 09:02:38 2009 (4A6EF6EE)
tdcmdpst.sys                  Thu Jul 30 04:26:19 2009 (4A71592B)
iaStor.sys                    Fri Aug  7 08:16:56 2009 (4A7C1B38)
igdkmd32.sys                  Thu Aug 27 11:00:04 2009 (4A969F74)
MOBK.sys                      Thu Dec 31 22:17:47 2009 (4B3D695B)
amdxata.sys                   Fri Mar 19 12:19:01 2010 (4BA3A3F5)
RTL8187B.sys                  Tue Mar 30 23:13:25 2010 (4BB2BDD5)
Rt86win7.sys                  Fri Jun 10 02:31:55 2011 (4DF1BA5B)
GEARAspiWDM.sys               Thu May  3 15:55:59 2012 (4FA2E2CF)
McPvDrv.sys                   Tue Sep 18 10:37:18 2012 (5058871E)
RapportCerberus32_44365.sys   Thu Sep 20 05:29:28 2012 (505AE1F8)
RapportEI.sys                 Mon Oct 29 15:54:01 2012 (508EDED9)
RapportKELL.sys               Mon Oct 29 15:54:01 2012 (508EDED9)
RapportPG.sys                 Mon Oct 29 15:55:54 2012 (508EDF4A)
rapportiaso.sys               Thu Nov  1 17:06:30 2012 (5092E456)
mfencbdc.sys                  Thu Nov  1 17:08:19 2012 (5092E4C3)
mfehidk.sys                   Tue Nov  6 17:46:53 2012 (5099935D)
mfewfpk.sys                   Tue Nov  6 17:47:19 2012 (50999377)
mfeapfk.sys                   Tue Nov  6 17:47:47 2012 (50999393)
mfeavfk.sys                   Tue Nov  6 17:48:07 2012 (509993A7)
mfefirek.sys                  Tue Nov  6 17:49:46 2012 (5099940A)
cfwids.sys                    Tue Nov  6 17:50:40 2012 (50999440)
[/font]
http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys
http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys
http://www.carrona.org/drivers/driver.php?id=HSXHWAZL.sys
http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys
http://www.carrona.org/drivers/driver.php?id=pgeffect.sys
http://www.carrona.org/drivers/driver.php?id=tos_sps32.sys
http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys
http://www.carrona.org/drivers/driver.php?id=MOBK.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=RTL8187B.sys
http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
McPvDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
RapportCerberus32_44365.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RapportEI.sys
http://www.carrona.org/drivers/driver.php?id=RapportKELL.sys
http://www.carrona.org/drivers/driver.php?id=RapportPG.sys
http://www.carrona.org/drivers/driver.php?id=rapportiaso.sys
mfencbdc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
 


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