BSOD on my Dads laptop

#1
Hi, I am new to these threads and I need help with a BSOD. I am unable to get the CPU Z thing until saturday. I was only able to get the minidumps and the laptop model. The laptop is a HP notebook Dv6 with windows 7 home premium sp1.

It would be great if I can get this fixed before Saturday though. I hope the compressed minidumps will be enough. Thanks in advance and I really hope I can get some help.
 


Attachments

GeneralHiningII

Honorable Member
#2
Please follow these instructions: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html and run it as soon as possible - although the dmps are very helpful they are not conclusive and there's a possibility we could be pointing you in the completely opposite direction without the extra files.
 


Last edited:

usasma

Fantastic Member
Microsoft Community Contributor
#3
While waiting for a reply:
- make sure the laptop isn't overheating. Put it on a hard surface and use a laptop cooling fan if at all possible. Blow out all the vents with canned air (DO NOT use an air compressor or a vacuum as they can damage things).
- run these free hardware diagnostics: Hardware Diagnostics

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Oct 24 22:21:24.840 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102412-40232-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:07:39.838[/B]
BugCheck Code: [B]BugCheck 44, {fffffa8008b26430, eae, 0, 0}[/B]
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
Probably caused by :[B]avgmfx64.sys ( avgmfx64+4f2d )[/B]
BugCheck Info: [B]MULTIPLE_IRP_COMPLETE_REQUESTS (44)[/B]
Arguments: 
Arg1: fffffa8008b26430, Address of the IRP
Arg2: 0000000000000eae
Arg3: 0000000000000000
Arg4: 0000000000000000
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x44
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x44_avgmfx64+4f2d[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 23 22:07:04.478 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102312-26660-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 1:13:41.101[/B]
BugCheck Code: [B]BugCheck 3B, {80000003, fffff880050b52c0, fffff8800ad0bdb0, 0}[/B]
Probably caused by :[B]atikmdag.sys ( atikmdag+8022c0 )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
Arguments: 
Arg1: 0000000080000003, Exception code that caused the bugcheck
Arg2: fffff880050b52c0, Address of the instruction which caused the bugcheck
Arg3: fffff8800ad0bdb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME: [B]uTorrent.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_atikmdag+8022c0[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 22 20:45:59.549 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102212-30279-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 1:45:53.172[/B]
BugCheck Code: [B]BugCheck D1, {800000009, 2, 8, 800000009}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiPageFault+260 )[/B]
BugCheck Info: [B]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/B]
Arguments: 
Arg1: 0000000800000009, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000800000009, address which referenced memory
PROCESS_NAME: [B]wmplayer.exe[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
FAILURE_BUCKET_ID: [B]X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 22 01:35:46.495 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102212-30045-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:54:10.118[/B]
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff80002a9a242, fffff88009d78120, 0}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiSignalSynchronizationObject+42 )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002a9a242, Address of the instruction which caused the bugcheck
Arg3: fffff88009d78120, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME: [B]audiodg.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!KiSignalSynchronizationObject+42[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 19 15:48:02.027 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101912-26020-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:12:49.025[/B]
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff80002dee179, fffff8800a557fe0, 0}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!AlpcpProcessSynchronousRequest+366 )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002dee179, Address of the instruction which caused the bugcheck
Arg3: fffff8800a557fe0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME: [B]iexplore.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!AlpcpProcessSynchronousRequest+366[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 19 10:59:04.426 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101912-30310-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:04:25.423[/B]
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff880042fcb69, fffff88009e3e3c0, 0}[/B]
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by :[B]avgldx64.sys ( avgldx64+17b69 )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880042fcb69, Address of the instruction which caused the bugcheck
Arg3: fffff88009e3e3c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_avgldx64+17b69[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 17 19:10:42.988 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101712-27580-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:06:56.001[/B]
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff80002de2179, fffff88002912fe0, 0}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!AlpcpProcessSynchronousRequest+366 )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002de2179, Address of the instruction which caused the bugcheck
Arg3: fffff88002912fe0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME: [B]svchost.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!AlpcpProcessSynchronousRequest+366[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct  2 23:33:44.765 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100212-48266-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:03:00.763[/B]
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff80002da4229, fffff8800393efe0, 0}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!AlpcpProcessSynchronousRequest+366 )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002da4229, Address of the instruction which caused the bugcheck
Arg3: fffff8800393efe0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME: [B]svchost.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!AlpcpProcessSynchronousRequest+366[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct  2 23:24:01.392 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100212-54787-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:00:39.390[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff88005096cbc, 0, 1c}[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]hardware ( atikmdag+805cbc )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005096cbc, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000000000001c, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_IP_MISALIGNED_atikmdag.sys[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct  2 12:07:43.411 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100212-17628-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:19:35.409[/B]
BugCheck Code: [B]BugCheck 19, {3, fffff900c0674880, 2fffff900c06748, fffff900c0674880}[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+cbb )[/B]
BugCheck Info: [B]BAD_POOL_HEADER (19)[/B]
Arguments: 
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff900c0674880, the pool entry being checked.
Arg3: 02fffff900c06748, the read back flink freelist value (should be the same as 2).
Arg4: fffff900c0674880, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]iexplore.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x19_3_nt!ExDeferredFreePool+cbb[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 30 09:26:26.990 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\093012-24008-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:04:04.055[/B]
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff80002d98229, fffff88006c83fe0, 0}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!AlpcpProcessSynchronousRequest+366 )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002d98229, Address of the instruction which caused the bugcheck
Arg3: fffff88006c83fe0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME: [B]svchost.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!AlpcpProcessSynchronousRequest+366[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 30 09:22:00.243 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\093012-23056-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:00:15.866[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff88004e4acbb, 0, ffffffffffffffff}[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+806cbb )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004e4acbb, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]csrss.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_atikmdag+806cbb[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 29 03:43:29.772 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092912-35381-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:00:17.395[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff88005006ca5, 0, ffffffffffffffff}[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+806ca5 )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005006ca5, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]csrss.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_atikmdag+806ca5[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 27 12:49:21.951 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092712-29421-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:50:15.575[/B]
BugCheck Code: [B]BugCheck C5, {8, 2, 0, fffff80002bfda9b}[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+1df )[/B]
BugCheck Info: [B]DRIVER_CORRUPTED_EXPOOL (c5)[/B]
Arguments: 
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80002bfda9b, address which referenced memory
BUGCHECK_STR:  0xC5_2
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]mscorsvw.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xC5_2_nt!ExDeferredFreePool+1df[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 27 07:42:38.180 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092712-28719-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:58:19.804[/B]
BugCheck Code: [B]BugCheck 19, {20, fffffa8007a4ac20, fffffa8007a4aca0, 4080015}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCloseHandleTableEntry+c4 )[/B]
BugCheck Info: [B]BAD_POOL_HEADER (19)[/B]
Arguments: 
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa8007a4ac20, The pool entry we were looking for within the page.
Arg3: fffffa8007a4aca0, The next pool entry.
Arg4: 0000000004080015, (reserved)
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]sttray64.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x19_20_nt!ObpCloseHandleTableEntry+c4[/B]
  BIOS Version                  F.21
  BIOS Release Date             09/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Oct 24 22:21:24.840 2012 (UTC - 4:00)**************************
amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
AtiPcie64.sys               Wed Mar 10 09:33:45 2010 (4B97ADC9)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AtiHdmi.sys                 Thu May  6 05:20:39 2010 (4BE289E7)
Rt64win7.sys                Wed Jun 23 05:10:45 2010 (4C21CF95)
bcmwl664.sys                Wed Sep  1 20:14:13 2010 (4C7EEC55)
usbfilter.sys               Mon Nov 29 04:50:21 2010 (4CF3775D)
atikmpag.sys                Mon Feb 28 11:17:18 2011 (4D6BCA8E)
atikmdag.sys                Mon Feb 28 11:46:24 2011 (4D6BD160)
stwrt64.sys                 Thu Mar 17 04:21:47 2011 (4D81C49B)
RtsPStor.sys                Thu Mar 24 04:04:09 2011 (4D8AFAF9)
Accelerometer.sys           Fri May 13 14:47:02 2011 (4DCD7CA6)
hpdskflt.sys                Fri May 13 14:47:02 2011 (4DCD7CA6)
SynTP.sys                   Thu Jun  9 20:15:09 2011 (4DF1620D)
avgidsdrivera.sys           Wed Sep 12 20:44:55 2012 (50512C87)
avgrkx64.sys                Thu Sep 13 20:41:40 2012 (50527D44)
avgidsha.sys                Thu Sep 20 21:21:40 2012 (505BC124)
avgloga.sys                 Thu Sep 20 21:23:51 2012 (505BC1A7)
avgtdia.sys                 Thu Sep 20 21:25:33 2012 (505BC20D)
avgldx64.sys                Mon Oct  1 21:05:50 2012 (506A3DEE)
avgmfx64.sys                Thu Oct  4 21:00:13 2012 (506E311D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 23 22:07:04.478 2012 (UTC - 4:00)**************************
avgfwd6a.sys                Sun May 22 18:33:25 2011 (4DD98F35)
avgloga.sys                 Thu Aug  9 07:45:25 2012 (5023A2D5)
avgrkx64.sys                Thu Aug  9 22:33:54 2012 (50247312)
avgidsdrivera.sys           Mon Aug 13 10:28:50 2012 (50290F22)
avgldx64.sys                Wed Sep 12 05:35:55 2012 (5050577B)
avgtdia.sys                 Wed Sep 12 05:37:36 2012 (505057E0)
avgmfx64.sys                Thu Sep 13 23:14:31 2012 (5052A117)
avgidsha.sys                Mon Sep 17 12:46:31 2012 (505753E7)
[/font]
http://www.carrona.org/drivers/driver.php?id=amdiox64.sys
http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
 


GeneralHiningII

Honorable Member
#4
^pretty much what he said, keep your computer running for a while on a flat surface (not on your lap/bed), if possible get some sort of cooler (like these: laptop cooler - Google Search) and put your laptop on top of that.

Also make sure not to stress your computer - try running one program at a time for about an hour or so and see what happens.
 


#5
sorry for the long reply but I did manage to get the CPU Z thing. Also the laptop never really overheats it is well ventilated and all that. As for stressing it out, It is very random. So sometimes I would be on Youtube or Facebook and I'll get a BSOD. It has never happened to me during a game but I am sure it will one day. View attachment cpuz.rar
 


usasma

Fantastic Member
Microsoft Community Contributor
#6
Please run the hardware diagnostics that I suggested above.
Also, please un-install/reinstall AVG as it's mentioned in several of the BSOD's
 


#7
I got BSOD's before AVG. The only reason I use it is because I always get an error from MSE when trying to run a scan. But I will preform a hardware check the next chance I get. TY for the fast replies by the way. You guys are great!
 


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