BSOD on new Gateway laptop

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by unnamedperson1, Dec 28, 2010.

  1. unnamedperson1

    unnamedperson1 New Member

    Joined:
    Dec 26, 2010
    Messages:
    12
    Likes Received:
    0
    Hello Everybody.
    I'm having issues with my new gateway laptop. It has crashed with a bsod at least once every day since a got it (Christmas). It has restarted before i could read all of them except the most recent one, which said system service exception.
    Here are my system specifications:
    AMD Phenom II X3 N830
    ATI Mobility Radeon HD 4250
    4GB RAM
    500 GB HDD
    I don't know if this will help, but my antivirus is Norton Internet Security.
    mem.PNG spd.PNG PS: Im running Windows 7 Home Premium 64bit
     

    Attached Files:

    #1 unnamedperson1, Dec 28, 2010
    Last edited: Dec 28, 2010
  2. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
    Uninstall Norton in safe mode with the tool you can Google for. Reboot and install MSE.
     
  3. unnamedperson1

    unnamedperson1 New Member

    Joined:
    Dec 26, 2010
    Messages:
    12
    Likes Received:
    0
    I uninstalled norton in safe mode, restarted and installed Microsoft security essentials. It installed fine but then the computer blue screened again while updating mse
     
  4. cybercore

    cybercore New Member

    Joined:
    Jul 7, 2009
    Messages:
    15,823
    Likes Received:
    321
    [​IMG]



    Attach your latest crash dump.
     
  5. unnamedperson1

    unnamedperson1 New Member

    Joined:
    Dec 26, 2010
    Messages:
    12
    Likes Received:
    0
    Here it is.
     

    Attached Files:

  6. cybercore

    cybercore New Member

    Joined:
    Jul 7, 2009
    Messages:
    15,823
    Likes Received:
    321
    MEMORY_MANAGEMENT (1a)

    1. The memory settings look right. However, I ask you to give link to your RAM sticks to verify their rated specs.

    2. Run memtest during 10 passes overnight:

    Memtest86+ - Advanced Memory Diagnostic Tool
     
  7. unnamedperson1

    unnamedperson1 New Member

    Joined:
    Dec 26, 2010
    Messages:
    12
    Likes Received:
    0
    Can you explain exactly how to do these things? I'm not comfortable doing it myself.
     
  8. cybercore

    cybercore New Member

    Joined:
    Jul 7, 2009
    Messages:
    15,823
    Likes Received:
    321
  9. unnamedperson1

    unnamedperson1 New Member

    Joined:
    Dec 26, 2010
    Messages:
    12
    Likes Received:
    0
    I set up the program on a flash drive but I can't get my computer to boot from the flash drive. It just starts up like normal.
     
  10. cybercore

    cybercore New Member

    Joined:
    Jul 7, 2009
    Messages:
    15,823
    Likes Received:
    321
    Change the boot priority in the bios setup.
     
  11. unnamedperson1

    unnamedperson1 New Member

    Joined:
    Dec 26, 2010
    Messages:
    12
    Likes Received:
    0
    I ran memtest for 10 passes. It finished with 0 errors.
     
  12. cybercore

    cybercore New Member

    Joined:
    Jul 7, 2009
    Messages:
    15,823
    Likes Received:
    321
    Go to your notebook support site to update as many drivers as it will offer you,

    Touchpad:

    Code:
    SynTP.sys    Thu Dec 10 21:30:38 2009



    Navigate to C:\Windows\system32\drivers and rename to .old this driver:

    Code:
    UBHelper.sys Mon Apr 27 04:48:19 2009
    Empty the folder C:\Windows\Minidump.

    If the blue screens persist, enable driver verifier: start -> verifier.exe /all -> rebootAfter 4-5 BSOD's disable the verifier: start -> verifier.exe /reset -> reboot
     

Share This Page

Loading...