bsod on shutdown help please

#1
Hi hope you might be able to help. have attached the sf zip file. i deleted skype as that was the last software we remember installing. local computer shop tech said it is best to reformat and reinstall but as i argued that is not going to resolve the problem if it coimes back. the satellite L500 was going great till this occurred. any help would be appreciated.

Bert
 


Attachments

#2
1. AVGIDSDriver.Sys Tue Aug 03 18:24:21 2010

Remove AVG with this tool:

AVG Worldwide - Download tools



2. ISWKL.sys Wed May 26 09:17:12 2010

Remove ZoneAlarm using the tool:

http://download.zonealarm.com/bin/free/support/cpes_clean.exe



3. Install MSE:

http://www.microsoft.com/security_essentials/market.aspx



4. Update drivers:

iaStor.sys Fri Oct 02 15:38:45 2009
Intel Matrix Storage

HECI.sys Thu Sep 17 15:54:12 2009
Intel Mnagement Interface

LPCFilter.sys Tue Jul 28 13:26:11 2009
COMPAL ELECTRONIC INC.

pgeffect.sys Mon Jun 22 05:04:57 2009
TOSHIBA Universal Camera

Rt86win7.sys Thu Nov 05 09:14:57 2009
Realtek 8101E/8168/8169 PCI/PCIe Adapters

RTKVHDA.sys Wed Oct 21 10:26:01 2009
Realtek Audio

tos_sps32.sys Wed Jun 24 01:36:21
TVALZ_O.SYS Mon Jul 13 22:19:21 2009
Get as many Toshiba updates as are available




Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\a\Minidump\D M P\120410-27752-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x8301b000 PsLoadedModuleList = 0x83163810
Debug session time: Fri Dec  3 18:45:31.748 2010 (UTC - 5:00)
System Uptime: 0 days 0:04:11.246
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 0, a9a2fbd4, 0}

Probably caused by : ntkrpamp.exe ( nt!PsExitSpecialApc+22 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 00000000, The address that the exception occurred at
Arg3: a9a2fbd4, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP: 
+64
00000000 ??              ???

TRAP_FRAME:  a9a2fbd4 -- (.trap 0xffffffffa9a2fbd4)
ErrCode = 00000010
eax=00000000 ebx=8ae917d0 ecx=8b12a400 edx=00000000 esi=a8a53c10 edi=8315bb44
eip=00000000 esp=a9a2fc48 ebp=a9a2fcb4 iopl=0         nv up ei ng nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010282
00000000 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  PCSuite.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 8acb6882 to 00000000

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
a9a2fc44 8acb6882 8ae917d0 40010004 83430b48 0x0
a9a2fcb4 832981e1 40010004 8aaf22c0 00000001 0x8acb6882
a9a2fccc 830c3133 8aaf22c0 a9a2fcf8 a9a2fd04 nt!PsExitSpecialApc+0x22
a9a2fd1c 8305e504 00000001 00000000 a9a2fd34 nt!KiDeliverApc+0x28b
a9a2fd1c 77c164f4 00000001 00000000 a9a2fd34 nt!KiServiceExit+0x64
0012fd40 00000000 00000000 00000000 00000000 0x77c164f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PsExitSpecialApc+22
832981e1 cc              int     3

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!PsExitSpecialApc+22

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c3fac

FAILURE_BUCKET_ID:  0x8E_nt!PsExitSpecialApc+22

BUCKET_ID:  0x8E_nt!PsExitSpecialApc+22

Followup: MachineOwner
---------






























Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\a\Minidump\D M P\120410-27331-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x83040000 PsLoadedModuleList = 0x83188810
Debug session time: Sat Dec  4 01:27:52.426 2010 (UTC - 5:00)
System Uptime: 0 days 1:26:51.550
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 68, a7af7bd4, 0}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 00000068, The address that the exception occurred at
Arg3: a7af7bd4, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP: 
+64
00000068 ??              ???

TRAP_FRAME:  a7af7bd4 -- (.trap 0xffffffffa7af7bd4)
ErrCode = 00000010
eax=00000000 ebx=8a8196c8 ecx=8a8196c8 edx=746c6644 esi=8a83ea30 edi=88b42778
eip=00000068 esp=a7af7c48 ebp=00000000 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
00000068 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  PCSuite.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 84c622a5 to 00000068

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
a7af7c44 84c622a5 8a8196c8 40010004 8300eb48 0x68
00000000 00000000 00000000 00000000 00000000 0x84c622a5


STACK_COMMAND:  .trap 0xffffffffa7af7bd4 ; kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x8E_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  0x8E_ANALYSIS_INCONCLUSIVE




83c82000 83cca000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
910c4000 9111e000   afd      afd.sys      Mon Jul 13 19:12:34 2009 (4A5BBF62)
91e00000 91e12000   AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954)
83e00000 83e09000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
a00fe000 a0107000   asyncmac asyncmac.sys Mon Jul 13 19:54:46 2009 (4A5BC946)
83fc3000 83fcc000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
83fcc000 83fef000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
91e1b000 9235b000   atikmdag atikmdag.sys Wed Sep 09 00:21:01 2009 (4AA72D2D)
a0005000 a002d000   AVGIDSDriver AVGIDSDriver.Sys Tue Aug 03 18:24:21 2010 (4C589715)
8bc1e000 8bc27000   AVGIDSEH AVGIDSEH.Sys Mon Sep 13 18:46:35 2010 (4C8EA9CB)
9b600000 9b60a000   AVGIDSFilter AVGIDSFilter.Sys Tue Aug 03 18:23:18 2010 (4C5896D6)
9b74b000 9b754000   AVGIDSShim AVGIDSShim.Sys Tue Aug 03 18:25:56 2010 (4C589774)
9129f000 912da400   avgldx86 avgldx86.sys Mon Sep 06 20:48:07 2010 (4C858BC7)
8ee00000 8ee0c000   avgmfx86 avgmfx86.sys Mon Sep 06 20:48:01 2010 (4C858BC1)
8bc19000 8bc1db80   avgrkx86 avgrkx86.sys Mon Sep 06 20:48:16 2010 (4C858BD0)
9104a000 91091980   avgtdix  avgtdix.sys  Tue Nov 09 15:11:29 2010 (4CD9AAF1)
83d36000 83d41000   BATTC    BATTC.SYS    Mon Jul 13 19:19:15 2009 (4A5BC0F3)
8eff9000 8f000000   Beep     Beep.SYS     Mon Jul 13 19:45:00 2009 (4A5BC6FC)
91291000 9129f000   blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
836a6000 836ae000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
9b68f000 9b6a8000   bowser   bowser.sys   Mon Jul 13 19:14:21 2009 (4A5BBFCD)
95ee0000 95efe000   cdd      cdd.dll      Mon Jul 13 21:04:18 2009 (4A5BD992)
a00e8000 a00fe000   cdfs     cdfs.sys     Mon Jul 13 19:11:14 2009 (4A5BBF12)
8efda000 8eff9000   cdrom    cdrom.sys    Mon Jul 13 19:11:24 2009 (4A5BBF1C)
836f0000 8379b000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
8ba00000 8ba25000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
836ae000 836f0000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
91971000 91974700   CmBatt   CmBatt.sys   Mon Jul 13 19:19:18 2009 (4A5BC0F6)
8b979000 8b9d6000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
83d2e000 83d36000   compbatt compbatt.sys Mon Jul 13 19:19:18 2009 (4A5BC0F6)
919f1000 919fe000   CompositeBus CompositeBus.sys Mon Jul 13 19:45:26 2009 (4A5BC716)
9240d000 9241a000   crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
91279000 91291000   dfsc     dfsc.sys     Mon Jul 13 19:14:16 2009 (4A5BBFC8)
9126d000 91279000   discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)
8bc08000 8bc19000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
91578000 91591000   drmk     drmk.sys     Mon Jul 13 20:36:05 2009 (4A5BD2F5)
92424000 92435000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)
8ee13000 8efc6000   dump_iaStor dump_iaStor.sys Fri Oct 02 15:38:45 2009 (4AC656C5)
9241a000 92424000   Dxapi    Dxapi.sys    Mon Jul 13 19:25:25 2009 (4A5BC265)
912db000 91392000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 20:48:33 2009 (4AC54DE1)
9235b000 92394000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:25:25 2009 (4A5BC265)
a0097000 a00afc00   ewusbmdm ewusbmdm.sys Mon Dec 24 05:14:21 2007 (476F867D)
8379b000 837ac000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
83dc7000 83dfb000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
8b9e4000 8b9ed000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
8bbbe000 8bbf0000   fvevol   fvevol.sys   Fri Sep 25 22:24:21 2009 (4ABD7B55)
8bd70000 8bda1000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
83009000 83040000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
92394000 923b3000   HDAudBus HDAudBus.sys Mon Jul 13 19:50:55 2009 (4A5BC85F)
923b3000 923bd080   HECI     HECI.sys     Thu Sep 17 15:54:12 2009 (4AB293E4)
92541000 925f6000   HSX_CNXT HSX_CNXT.sys Fri Feb 13 15:57:25 2009 (4995DEB5)
9243f000 92541000   HSX_DPV  HSX_DPV.sys  Fri Feb 13 16:00:17 2009 (4995DF61)
92ee2000 92f1f000   HSXHWAZL HSXHWAZL.sys Fri Feb 13 15:58:15 2009 (4995DEE7)
9b60a000 9b68f000   HTTP     HTTP.sys     Mon Jul 13 19:12:53 2009 (4A5BBF75)
8bc00000 8bc08000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
91975000 9198d000   i8042prt i8042prt.sys Mon Jul 13 19:11:23 2009 (4A5BBF1B)
83e10000 83fc3000   iaStor   iaStor.sys   Fri Oct 02 15:38:45 2009 (4AC656C5)
923cd000 923ebb00   Impcd    Impcd.sys    Mon Oct 26 16:39:02 2009 (4AE608E6)
91800000 91812000   intelppm intelppm.sys Mon Jul 13 19:11:03 2009 (4A5BBF07)
92c13000 92c1b000   ISWKL    ISWKL.sys    Wed May 26 09:17:12 2010 (4BFD1F58)
9198d000 9199a000   kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
80b9f000 80ba7000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
9148d000 914c1000   ks       ks.sys       Wed Mar 03 22:57:52 2010 (4B8F2FC0)
8b966000 8b979000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
8bb25000 8bb4a000   ksecpkg  ksecpkg.sys  Thu Dec 10 23:04:22 2009 (4B21C4C6)
92f9a000 92faa000   lltdio   lltdio.sys   Mon Jul 13 19:53:18 2009 (4A5BC8EE)
83d10000 83d1d000   LPCFilter LPCFilter.sys Tue Jul 28 13:26:11 2009 (4A6F34B3)
92f65000 92f80000   luafv    luafv.sys    Mon Jul 13 19:15:44 2009 (4A5BC020)
8361d000 83695000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:06:41 2009 (4A5BDA21)
9b754000 9b757180   mdmxsdk  mdmxsdk.sys  Mon Jun 19 17:26:59 2006 (449716A3)
92400000 9240d000   modem    modem.sys    Mon Jul 13 19:55:24 2009 (4A5BC96C)
92f5a000 92f65000   monitor  monitor.sys  Mon Jul 13 19:25:58 2009 (4A5BC286)
919d3000 919e0000   mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
83d9c000 83db2000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
9b6a8000 9b6ba000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:52:52 2009 (4A5BC8D4)
9b6ba000 9b6dd000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:32:02 2010 (4B88CA72)
9b6dd000 9b718000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:32:21 2010 (4B88CA85)
9b718000 9b733000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:32:11 2010 (4B88CA7B)
83fef000 83ff9000   msahci   msahci.sys   Mon Jul 13 19:45:50 2009 (4A5BC72E)
837e2000 837ed000   Msfs     Msfs.SYS     Mon Jul 13 19:11:26 2009 (4A5BBF1E)
83cd3000 83cdb000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
8b93b000 8b966000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
91263000 9126d000   mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
8bded000 8bdfd000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
8ba30000 8bae7000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
923f4000 923ff000   ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930)
92ff0000 93000000   ndisuio  ndisuio.sys  Mon Jul 13 19:53:51 2009 (4A5BC90F)
91423000 91445000   ndiswan  ndiswan.sys  Mon Jul 13 19:54:34 2009 (4A5BC93A)
91513000 91524000   NDProxy  NDProxy.SYS  Mon Jul 13 19:54:27 2009 (4A5BC933)
911e0000 911ee000   netbios  netbios.sys  Mon Jul 13 19:53:54 2009 (4A5BC912)
91092000 910c4000   netbt    netbt.sys    Mon Jul 13 19:12:18 2009 (4A5BBF52)
8bae7000 8bb25000   NETIO    NETIO.SYS    Thu Apr 08 22:32:21 2010 (4BBE91B5)
837ed000 837fb000   Npfs     Npfs.SYS     Mon Jul 13 19:11:31 2009 (4A5BBF23)
91259000 91263000   nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)
83040000 83450000   nt       ntkrpamp.exe Fri Jun 18 23:55:24 2010 (4C1C3FAC)
8b80c000 8b93b000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
8ee0c000 8ee13000   Null     Null.SYS     Mon Jul 13 19:11:12 2009 (4A5BBF10)
92faa000 92ff0000   nwifi    nwifi.sys    Mon Jul 13 19:51:59 2009 (4A5BC89F)
911b0000 911cf000   pacer    pacer.sys    Mon Jul 13 19:53:58 2009 (4A5BC916)
83d1d000 83d2e000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
83cdb000 83d05000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
83db2000 83db9000   pciide   pciide.sys   Mon Jul 13 19:11:19 2009 (4A5BBF17)
83db9000 83dc7000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
8b9d6000 8b9e4000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
9b758000 9b7ef000   peauth   peauth.sys   Mon Jul 13 20:35:44 2009 (4A5BD2E0)
92435000 9243ae00   pgeffect pgeffect.sys Mon Jun 22 05:04:57 2009 (4A3F4939)
91549000 91578000   portcls  portcls.sys  Mon Jul 13 19:51:00 2009 (4A5BC864)
83695000 836a6000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
913dd000 913f5000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:54:33 2009 (4A5BC939)
91445000 9145d000   raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D)
9145d000 91474000   raspptp  raspptp.sys  Mon Jul 13 19:54:47 2009 (4A5BC947)
91474000 9148b000   rassstp  rassstp.sys  Mon Jul 13 19:54:57 2009 (4A5BC951)
91218000 91259000   rdbss    rdbss.sys    Mon Jul 13 19:14:26 2009 (4A5BBFD2)
8ba25000 8ba2d000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:01:40 2009 (4A5BCAE4)
8b800000 8b808000   rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)
837da000 837e2000   rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)
8bb91000 8bbbe000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
92c00000 92c13000   rspndr   rspndr.sys   Mon Jul 13 19:53:20 2009 (4A5BC8F0)
91935000 91971000   Rt86win7 Rt86win7.sys Thu Nov 05 09:14:57 2009 (4AF2DDE1)
91524000 91548d40   RtHDMIV  RtHDMIV.sys  Wed May 20 06:04:37 2009 (4A13D5B5)
92c3c000 92ee1b40   RTKVHDA  RTKVHDA.sys  Wed Oct 21 10:26:01 2009 (4ADF19F9)
91817000 9192b000   rtl8192se rtl8192se.sys Mon Apr 26 13:22:39 2010 (4BD5CBDF)
9b7ef000 9b7f9000   secdrv   secdrv.SYS   Wed Sep 13 09:18:32 2006 (45080528)
923ec000 923f4000   serscan  serscan.sys  Mon Jul 13 20:14:46 2009 (4A5BCDF6)
8bde5000 8bded000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
a002d000 a007e000   srv      srv.sys      Thu Aug 26 23:31:26 2010 (4C77318E)
91591000 915e0000   srv2     srv2.sys     Thu Aug 26 23:30:45 2010 (4C773165)
92c1b000 92c3c000   srvnet   srvnet.sys   Thu Aug 26 23:30:39 2010 (4C77315F)
9148b000 9148c380   swenum   swenum.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
9199a000 919d0f80   SynTP    SynTP.sys    Thu Oct 15 22:27:28 2009 (4AD7DA10)
8bc27000 8bd70000   tcpip    tcpip.sys    Sun Jun 13 23:36:59 2010 (4C15A3DB)
9b733000 9b740000   tcpipreg tcpipreg.sys Mon Jul 13 19:54:14 2009 (4A5BC926)
919e0000 919ea000   tdcmdpst tdcmdpst.sys Thu Jul 30 04:26:19 2009 (4A71592B)
9103f000 9104a000   TDI      TDI.SYS      Mon Jul 13 19:12:12 2009 (4A5BBF4C)
83600000 83617000   tdx      tdx.sys      Mon Jul 13 19:12:10 2009 (4A5BBF4A)
91013000 91023000   termdd   termdd.sys   Mon Jul 13 20:01:35 2009 (4A5BCADF)
8bb4a000 8bb91000   tos_sps32 tos_sps32.sys Wed Jun 24 01:36:21 2009 (4A41BB55)
95eb0000 95eb9000   TSDDD    TSDDD.dll    unavailable (00000000)
8bde0000 8bde4100   TVALZ_O  TVALZ_O.SYS  Mon Jul 13 22:19:21 2009 (4A5BEB29)
919ea000 919f1000   TVALZFL  TVALZFL.sys  Fri Jun 19 06:27:46 2009 (4A3B6822)
914c1000 914cf000   umbus    umbus.sys    Mon Jul 13 19:51:38 2009 (4A5BC88A)
92f1f000 92f36000   usbccgp  usbccgp.sys  Mon Jul 13 19:51:31 2009 (4A5BC883)
919d1000 919d2700   USBD     USBD.SYS     Mon Jul 13 19:51:05 2009 (4A5BC869)
923be000 923cd000   usbehci  usbehci.sys  Mon Jul 13 19:51:14 2009 (4A5BC872)
914cf000 91513000   usbhub   usbhub.sys   Mon Jul 13 19:52:06 2009 (4A5BC8A6)
91392000 913dd000   USBPORT  USBPORT.SYS  Mon Jul 13 19:51:13 2009 (4A5BC871)
a00b0000 a00c7000   USBSTOR  USBSTOR.SYS  Mon Jul 13 19:51:19 2009 (4A5BC877)
92f36000 92f59b80   usbvideo usbvideo.sys Wed Mar 03 23:04:40 2010 (4B8F3158)
83d05000 83d10000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
8b9ed000 8b9f9000   vga      vga.sys      Mon Jul 13 19:25:50 2009 (4A5BC27E)
837ac000 837cd000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
83d41000 83d51000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
83d51000 83d9c000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
8bda1000 8bde0000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
9111e000 911a9000   vsdatant vsdatant.sys Sun May 09 12:28:53 2010 (4BE6E2C5)
9192b000 91935000   vwifibus vwifibus.sys Mon Jul 13 19:52:02 2009 (4A5BC8A2)
911cf000 911e0000   vwififlt vwififlt.sys Mon Jul 13 19:52:03 2009 (4A5BC8A3)
925f6000 925ff000   vwifimp  vwifimp.sys  Mon Jul 13 19:52:09 2009 (4A5BC8A9)
91000000 91013000   wanarp   wanarp.sys   Mon Jul 13 19:55:02 2009 (4A5BC956)
837cd000 837da000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
83c03000 83c74000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
83c74000 83c82000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
911a9000 911b0000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)
95c50000 95e9b000   win32k   win32k.sys   Tue Aug 31 22:34:29 2010 (4C7DBBB5)
83cca000 83cd3000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)
92f80000 92f9a000   WudfPf   WudfPf.sys   Mon Jul 13 19:50:13 2009 (4A5BC835)
a00c7000 a00e7480   WUDFRd   WUDFRd.sys   Mon Jul 13 19:50:44 2009 (4A5BC854)
9b740000 9b748000   XAudio32 XAudio32.sys Wed Apr 29 14:20:55 2009 (49F89A87)

Unloaded modules:
a0107000 a0171000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0006A000
a007e000 a0097000   ewusbmdm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00019000
9b733000 9b74b000   parport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00018000
8bbf0000 8bbfd000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
8ee16000 8efc9000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  001B3000
8efc9000 8efda000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000
91e06000 91e0c000   pgeffect.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00006000
91e00000 91e06000   pgeffect.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00006000
923fa000 92400000   pgeffect.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00006000
923f4000 923fa000   pgeffect.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00006000
 


#3
The Nokia PC Suite software is responsible for crashes, along with the modem driver as part of the package. Update it to latest or uninstall.
 


#4
Thank you for your advice. when i saw the mention of the nokia i remembered installing the latest samsung pc studio. it wasnt compatable with the telstra a412 phone. uninstalled the samsung program and no more blue screen. thank you for your help.
 


#5
Sure thing, you're welcome. Thanks for telling us of the resolution.
 


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