BSOD problems pre-work

usasma

Fantastic Member
Microsoft Community Contributor
#2
Your BIOS dates from 2009. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

These devices have problems:
Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.

Symantec Vista Network Dispatch Driver ROOT\LEGACY_SYMTDIV\0000 This device is not present, is not working properly, or does not have all its drivers installed.
To fix the Symantec issues, please run the Norton Removal Tool:
Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
- perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
As for the Security Processor Loader device - this is usually the result of damage caused by a virus infection. Please scan your system with several of these free scans to ensure that it's clean: Free Online AntiMalware Resources

Most of the memory dumps have traces of Norton in the stack text - so I suspect it's either Norton or the virus that corrupted Norton. Please follow the instructions above to fix the Norton problems. If you can't fix the virus problems, please post over in the Security forums for more assistance: Security Zone

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

PxHlpa64.sys Wed Mar 12 21:58:17 2008 (47D88A39)
Sonic CD/DVD driver (used by many different CD/DVD programs)
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

intelide.sys Mon Jul 13 19:19:48 2009 (4A5BC114)
Intel IDE storage driver
http://www.carrona.org/drivers/driver.php?id=intelide.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sat Mar 16 09:02:29.921 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031613-22900-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:34:42.421[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+a53 )[/B]
BugCheck [B]19, {3, fffffa8005179880, fffffa8005179880, ffbffa8005179880}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffffa8005179880, the pool entry being checked.
Arg3: fffffa8005179880, the read back flink freelist value (should be the same as 2).
Arg4: ffbffa8005179880, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  TrustedInstall
FAILURE_BUCKET_ID: [B]X64_0x19_3_nt!ExDeferredFreePool+a53[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar 16 08:27:09.758 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031613-25552-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:07:01.521[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!NtWaitForSingleObject+f8 )[/B]
BugCheck [B]3B, {c0000005, fffff80002c940cc, fffff8800953e130, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002c940cc, Address of the instruction which caused the bugcheck
Arg3: fffff8800953e130, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  cltlmh.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!NtWaitForSingleObject+f8[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 14:11:43.925 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-23431-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:06:12.688[/B]
*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
Probably caused by :[B]EX64.SYS ( EX64+8aa9d )[/B]
BugCheck [B]3B, {c0000005, fffff88009560a9d, fffff880090a04c0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88009560a9d, Address of the instruction which caused the bugcheck
Arg3: fffff880090a04c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  mbamservice.ex
FAILURE_BUCKET_ID: [B]X64_0x3B_EX64+8aa9d[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 13:31:35.225 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-22713-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:07:46.989[/B]
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by :[B]SRTSP64.SYS ( SRTSP64+36fcc )[/B]
BugCheck [B]24, {1904fb, fffff880092c5458, fffff880092c4cb0, fffff80002caf39c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
Arguments: 
Arg1: 00000000001904fb
Arg2: fffff880092c5458
Arg3: fffff880092c4cb0
Arg4: fffff80002caf39c
PROCESS_NAME:  mbamservice.ex
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x24_SRTSP64+36fcc[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 12:44:44.820 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-22292-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:08:03.583[/B]
Probably caused by :[B]memory_corruption ( nt!MiLockProtoPoolPage+38 )[/B]
BugCheck [B]50, {fffff6fc508b38e0, 0, fffff80002cef7d8, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff6fc508b38e0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002cef7d8, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  mbamservice.ex
FAILURE_BUCKET_ID: [B]X64_0x50_nt!MiLockProtoPoolPage+38[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 12:31:47.813 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-24554-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:07:08.577[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ad3 )[/B]
BugCheck [B]1A, {41284, fffff6fb40003001, 12, fffff70001080000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041284, A PTE or the working set list is corrupt.
Arg2: fffff6fb40003001
Arg3: 0000000000000012
Arg4: fffff70001080000
BUGCHECK_STR:  0x1a_41284
PROCESS_NAME:  wermgr.exe
FAILURE_BUCKET_ID: [B]X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4ad3[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 12:23:45.151 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-58765-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:07:59.914[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ad3 )[/B]
BugCheck [B]1A, {41284, fffff8a011cfb001, 11989, fffff781c0000000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041284, A PTE or the working set list is corrupt.
Arg2: fffff8a011cfb001
Arg3: 0000000000011989
Arg4: fffff781c0000000
BUGCHECK_STR:  0x1a_41284
PROCESS_NAME:  TrustedInstall
FAILURE_BUCKET_ID: [B]X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4ad3[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 12:07:18.304 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-68749-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:08:37.067[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!NtWaitForWorkViaWorkerFactory+28e )[/B]
BugCheck [B]3B, {c0000005, fffff80002c63e4f, fffff88006a0d100, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002c63e4f, Address of the instruction which caused the bugcheck
Arg3: fffff88006a0d100, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!NtWaitForWorkViaWorkerFactory+28e[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 11:44:16.396 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-22542-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:06:39.785[/B]
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+100 )[/B]
BugCheck [B]3B, {c0000005, fffff80002dbd9bc, fffff880081920b0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002dbd9bc, Address of the instruction which caused the bugcheck
Arg3: fffff880081920b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!ExDeferredFreePool+100[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 11:19:39.198 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-23790-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:06:03.624[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!CmpDereferenceNameControlBlockWithLock+22 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff80002dbd6f2, fffff880031af948, fffff880031af1a0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002dbd6f2, The address that the exception occurred at
Arg3: fffff880031af948, Exception Record Address
Arg4: fffff880031af1a0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x7E_nt!CmpDereferenceNameControlBlockWithLock+22[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 11:12:45.831 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-32775-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:04:48.611[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!NtWaitForWorkViaWorkerFactory+28e )[/B]
BugCheck [B]3B, {c0000005, fffff80002ab1e4f, fffff8800a555100, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002ab1e4f, Address of the instruction which caused the bugcheck
Arg3: fffff8800a555100, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  SearchProtocol
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!NtWaitForWorkViaWorkerFactory+28e[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 11:07:31.274 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-29125-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:03:46.053[/B]
*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by :[B]SYMEFA64.SYS ( SYMEFA64+29011 )[/B]
BugCheck [B]3B, {c0000005, fffff880011ae011, fffff88003a4a2d0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880011ae011, Address of the instruction which caused the bugcheck
Arg3: fffff88003a4a2d0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  CCC.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_SYMEFA64+29011[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 02:16:38.907 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-28953-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]10 days 20:55:13.296[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+c96 )[/B]
BugCheck [B]19, {3, fffff8a014667800, fffff8a014667800, ffeff8a014667800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff8a014667800, the pool entry being checked.
Arg3: fffff8a014667800, the read back flink freelist value (should be the same as 2).
Arg4: ffeff8a014667800, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x19_3_nt!ExDeferredFreePool+c96[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2660[/B]
  BIOS Version                  5.14   
  BIOS Release Date             11/13/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AZ215AV-ABA s5380t
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sat Mar 16 09:02:29.921 2013 (UTC - 4:00)**************************
[COLOR=RED][B]PxHlpa64.sys                Wed Mar 12 21:58:17 2008 (47D88A39)[/B][/COLOR]
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
[COLOR=RED][B]intelide.sys                Mon Jul 13 19:19:48 2009 (4A5BC114)[/B][/COLOR]
SYMDS64.SYS                 Mon Aug 17 19:35:30 2009 (4A89E942)
Rt64win7.sys                Thu Aug 20 12:05:06 2009 (4A8D7432)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SYMEFA64.SYS                Wed Feb 16 14:05:29 2011 (4D5C1FF9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar 16 08:27:09.758 2013 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
SYMEVENT64x86.SYS           Thu Aug 13 18:28:21 2009 (4A849385)
RTKVHD64.sys                Tue Sep 15 07:02:10 2009 (4AAF7432)
AtiHdmi.sys                 Wed Nov 18 18:25:33 2009 (4B04826D)
atikmdag.sys                Tue Dec  1 23:46:14 2009 (4B15F116)
SRTSP64.SYS                 Wed Feb 24 18:59:29 2010 (4B85BD61)
SRTSPX64.SYS                Wed Feb 24 18:59:48 2010 (4B85BD74)
Ironx64.SYS                 Tue Apr 27 20:48:23 2010 (4BD785D7)
SYMTDIV.SYS                 Tue Jun 21 18:31:58 2011 (4E011BDE)
ccHPx64.sys                 Mon Jul 11 16:26:19 2011 (4E1B5C6B)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
mbam.sys                    Mon Aug 20 12:49:41 2012 (50326AA5)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
EX64.SYS                    Thu Dec 20 04:22:39 2012 (50D2D8DF)
ENG64.SYS                   Thu Dec 20 04:24:21 2012 (50D2D945)
BHDrvx64.sys                Fri Jan 11 13:50:17 2013 (50F05EE9)
[/font]
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMTDIV.SYS
http://www.carrona.org/drivers/driver.php?id=ccHPx64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
 


#3
Thank you for your time. The problem I currently am having is that I get the BSOD in safe mode before any scans can be completed. The consistent BCCode that I'm getting is: 3b with an occaissional 1e.
 


usasma

Fantastic Member
Microsoft Community Contributor
#4
Please post over in the Security Zone: Security Zone
 


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