Windows 7 BSOD problems

[amb]

I have got a couple of BSOD in the past couple of days. Can you please tell me what's going on?

Attached are the last 2 dmp files.

 

[Elmer]

Hi amb and Welcome to The Forum

A quick answer as I've got to nip out. I'll update this thread when I get back but to start you off:
STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual causes: Device driver

Your latest dump file lists pssdklbf.sys as the probable cause.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.

pssdk42.sys Tue Jun 23 13:11:57 2009
pssdklbf.sys Tue Jun 23 08:57:38 2009 Packet Sniffer SDK Update or uninstall this pre Win 7 software.

Norton is known to be a cause of BSOD's on many Windows 7 systems. I suggest that you uninstall Norton using the Link Removed in Safe Mode. Download Blue Screen friendly Link Removed due to 404 Error as its replacement. Make sure Windows firewall is enabled!

The sptd.sys driver is notorious for causing BSOD's with Windows 7. It's a driver used and installed along with Daemon Tools and Alcohol 120 which you'll also have to uninstall.
Then use the correct (32bit or 64bit) download from Link Removed to uninstall the SPTD.SYS driver.
Make sure to select the uninstall button! DO NOT SELECT INSTALL!!

Update:
Link Removed If you're unsure about manually installing drivers then choose the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1469821) option to download.

Link Removed

 

[amb]

Thanks Elmer

Reading through your answer, I recalled that I installed a game yesterday that used Daemon Tools. I actually uninstalled it yesterday. But the BSOD was today, and 2 BSOD's occured before the installation of the game. I also installed several other games recently - maybe they have caused the problem?.

I cannot find 'Daemon Tools' under the uninstall a program in control panel, so was wondering how to uninstall it?.

I will uninstall Alcohol 120%, uninstall SPTD.SYS and update Realtek driver now and let you know the result.

 

[Elmer]

The sptd gets installed with either Daemon Tools or Alcohol 120%. Make sure to use the Duplex Tool to remove it. If the Duplex tool says sptd is not installed then GoTo C:|Windows\System32\Drivers and change sptd.sys to sptd.bak. That'll break it and stop it from loading. At a later point you can delete it.

And definitely sort out that Packet Sniffer. That was what most likely caused both crashes (dumps had same stop errors etc.).

Drivers that pre-date Windows 7. Update:

wg111v2.sys Wed Dec 26 02:46:26 2007 Link Removed due to 404 Error 54Mbps Wireless USB 2.0 Adapter NT Driver.

PxHlpa64.sys Wed Oct 17 19:25:02 2007 Link Removed (used by many different CD/DVD programs).


Bugcheck Analysis:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa8008bfd000, 2, 0, fffff88007a0cb0a}

Unable to load image \??\C:\Windows\system32\Drivers\pssdklbf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for[B] pssdklbf.sys[/B]
*** ERROR: Module load completed but symbols could not be loaded for pssdklbf.sys
[B]Probably caused by : pssdklbf.sys[/B] ( pssdklbf+cb0a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffa8008bfd000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88007a0cb0a, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800038fe100
 fffffa8008bfd000 

CURRENT_IRQL:  2

FAULTING_IP: 
pssdklbf+cb0a
fffff880`07a0cb0a 4c8b540af8      mov     r10,qword ptr [rdx+rcx-8]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002d3b200 -- (.trap 0xfffff88002d3b200)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fc707847e03f4c49 rbx=0000000000000000 rcx=fffff88009f64c68
rdx=000001fffec9839c rsi=0000000000000000 rdi=0000000000000000
rip=fffff88007a0cb0a rsp=fffff88002d3b398 rbp=0000000000000b47
 r8=00000000000005d1  r9=0000000000000001 r10=a6c4498701964284
r11=fffff88009f646a4 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
pssdklbf+0xcb0a:
fffff880`07a0cb0a 4c8b540af8      mov     r10,qword ptr [rdx+rcx-8] ds:3960:fffffa80`08bfcffc=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800036cb1e9 to fffff800036cbc40

STACK_TEXT:  
fffff880`02d3b0b8 fffff800`036cb1e9 : 00000000`0000000a fffffa80`08bfd000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02d3b0c0 fffff800`036c9e60 : fffff880`02d3b710 00000000`00000000 fffff880`02d3b660 fffffa80`08bfca40 : nt!KiBugCheckDispatch+0x69
fffff880`02d3b200 fffff880`07a0cb0a : fffff880`07a0462f fffffa80`06e52770 fffff800`03841e80 fffffa80`06e527a8 : nt!KiPageFault+0x260
fffff880`02d3b398 fffff880`07a0462f : fffffa80`06e52770 fffff800`03841e80 fffffa80`06e527a8 fffffa80`07421ad0 : pssdklbf+0xcb0a
fffff880`02d3b3a0 fffffa80`06e52770 : fffff800`03841e80 fffffa80`06e527a8 fffffa80`07421ad0 00000000`00000000 : pssdklbf+0x462f
fffff880`02d3b3a8 fffff800`03841e80 : fffffa80`06e527a8 fffffa80`07421ad0 00000000`00000000 fffffa80`07ffee60 : 0xfffffa80`06e52770
fffff880`02d3b3b0 fffffa80`06e527a8 : fffffa80`07421ad0 00000000`00000000 fffffa80`07ffee60 fffffa80`06e527a8 : nt!KiInitialPCR+0x180
fffff880`02d3b3b8 fffffa80`07421ad0 : 00000000`00000000 fffffa80`07ffee60 fffffa80`06e527a8 00000000`00000011 : 0xfffffa80`06e527a8
fffff880`02d3b3c0 00000000`00000000 : fffffa80`07ffee60 fffffa80`06e527a8 00000000`00000011 fffffa80`044d7368 : 0xfffffa80`07421ad0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
pssdklbf+cb0a
fffff880`07a0cb0a 4c8b540af8      mov     r10,qword ptr [rdx+rcx-8]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  pssdklbf+cb0a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: pssdklbf

IMAGE_NAME:  pssdklbf.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a408af2

FAILURE_BUCKET_ID:  X64_0xD1_pssdklbf+cb0a

BUCKET_ID:  X64_0xD1_pssdklbf+cb0a

Followup: MachineOwner

Drivers:

fffff880`04200000 fffff880`04243000   a72xj5gg a72xj5gg.SYS Fri Aug 07 14:30:20 2009 (4A7C2C6C)
fffff880`01000000 fffff880`01057000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`03e12000 fffff880`03e9b000   afd      afd.sys      Mon Apr 25 03:33:58 2011 (4DB4DD96)
fffff880`053e2000 fffff880`053f8000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`00fcd000 fffff880`00fd8000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`07b46000 fffff880`07b51000   asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
fffff880`00f9a000 fffff880`00fa3000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00fa3000 fffff880`00fcd000   ataport  ataport.SYS  Sat Nov 20 09:19:15 2010 (4CE79293)
fffff880`04cc8000 fffff880`052de000   atikmdag atikmdag.sys Mon Jun 15 03:41:39 2009 (4A35B4E3)
fffff880`01de2000 fffff880`01de9000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`04480000 fffff880`0459f000   BHDrvx64 BHDrvx64.sys Thu Nov 10 00:00:00 2011 (4EBB1400)
fffff880`043cd000 fffff880`043de000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`039ad000 fffff880`039cb000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
fffff960`00630000 fffff960`00657000   cdd      cdd.dll      unavailable (00000000)
fffff880`061d5000 fffff880`061f2000   cdfs     cdfs.sys     Tue Jul 14 00:19:46 2009 (4A5BC112)
fffff880`01a00000 fffff880`01a2a000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`00ce0000 fffff880`00da0000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`01d73000 fffff880`01da3000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00c82000 fffff880`00ce0000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`01655000 fffff880`016c7000   cng      cng.sys      Sat Nov 20 10:08:45 2010 (4CE79E2D)
fffff880`053d2000 fffff880`053e2000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`0467a000 fffff880`04688000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`043af000 fffff880`043cd000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`043a0000 fffff880`043af000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`01d5d000 fffff880`01d73000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`04798000 fffff880`047ba000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`045f6000 fffff880`045ff000   dump_atapi dump_atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`047f4000 fffff880`04800000   dump_dumpata dump_dumpata.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`01da3000 fffff880`01db6000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`061f2000 fffff880`061fe000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`052de000 fffff880`053d2000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`04c00000 fffff880`04c46000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`04301000 fffff880`0437a000   eeCtrl64 eeCtrl64.sys Sat Oct 22 02:18:28 2011 (4EA219E4)
fffff880`07b51000 fffff880`07b71000   ENG64    ENG64.SYS    Fri Jul 29 14:17:51 2011 (4E32B2FF)
fffff880`0437a000 fffff880`043a0000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Sat Oct 22 02:18:29 2011 (4EA219E5)
fffff880`07400000 fffff880`075f8000   EX64     EX64.SYS     Fri Jul 29 14:15:11 2011 (4E32B25F)
fffff880`06e00000 fffff880`06e36000   fastfat  fastfat.SYS  Tue Jul 14 00:23:28 2009 (4A5BC1F0)
fffff880`012de000 fffff880`012f2000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`00da0000 fffff880`00dec000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`016d8000 fffff880`016e2000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01d23000 fffff880`01d5d000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`01c30000 fffff880`01c7a000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff880`04cc1000 fffff880`04cc7b80   GEARAspiWDM GEARAspiWDM.sys Mon May 16 21:56:05 2011 (4DD18F65)
fffff800`03606000 fffff800`0364f000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`04c46000 fffff880`04c6a000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`046ff000 fffff880`0475b000   HdAudio  HdAudio.sys  Sat Nov 20 10:44:23 2010 (4CE7A687)
fffff880`047c0000 fffff880`047d9000   HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`0601e000 fffff880`06026080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`06010000 fffff880`0601e000   hidusb   hidusb.sys   Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`038e4000 fffff880`039ad000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
fffff880`01d1a000 fffff880`01d23000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`07b71000 fffff880`07bee000   IDSvia64 IDSvia64.sys Wed Jul 20 14:19:46 2011 (4E26D5F2)
fffff880`045c5000 fffff880`045db000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`01986000 fffff880`019b3000   Ironx64  Ironx64.SYS  Fri Nov 12 23:06:50 2010 (4CDDC88A)
fffff880`045e7000 fffff880`045f6000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`047e6000 fffff880`047f4000   kbdhid   kbdhid.sys   Sat Nov 20 10:33:25 2010 (4CE7A3F5)
fffff800`00bbe000 fffff800`00bc8000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`01600000 fffff880`01643000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`015a3000 fffff880`015be000   ksecdd   ksecdd.sys   Sat Nov 20 09:21:15 2010 (4CE7930B)
fffff880`018c9000 fffff880`018f4000   ksecpkg  ksecpkg.sys  Sat Nov 20 10:10:34 2010 (4CE79E9A)
fffff880`047ba000 fffff880`047bf200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`015be000 fffff880`015d3000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`01db6000 fffff880`01dd9000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00c1f000 fffff880`00c6e000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
fffff880`06000000 fffff880`0600e000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`04272000 fffff880`04281000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`047d9000 fffff880`047e6000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00f80000 fffff880`00f9a000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`039cb000 fffff880`039e3000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`03800000 fffff880`0382d000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
fffff880`064a3000 fffff880`064f1000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:46:28 2011 (4E17C104)
fffff880`064f1000 fffff880`06515000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
fffff880`0193b000 fffff880`01946000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`01057000 fffff880`01061000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`01200000 fffff880`0125e000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`01851000 fffff880`0185c000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01d08000 fffff880`01d1a000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`016e2000 fffff880`017d5000   ndis     ndis.sys     Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`045db000 fffff880`045e7000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`038b9000 fffff880`038cc000   ndisuio  ndisuio.sys  Sat Nov 20 10:50:08 2010 (4CE7A7E0)
fffff880`04243000 fffff880`04272000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`046ea000 fffff880`046ff000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`03f0f000 fffff880`03f1e000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`03e9b000 fffff880`03ee0000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`01869000 fffff880`018c9000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`01946000 fffff880`01957000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`03e00000 fffff880`03e0c000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`0364f000 fffff800`03c38000   nt       ntkrnlmp.exe Thu Jun 23 03:53:23 2011 (4E02AAA3)
fffff880`01400000 fffff880`015a3000   Ntfs     Ntfs.sys     Fri Mar 11 03:39:39 2011 (4D79997B)
fffff880`01dd9000 fffff880`01de2000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`03866000 fffff880`038b9000   nwifi    nwifi.sys    Tue Jul 14 01:07:23 2009 (4A5BCC3B)
fffff880`03ee9000 fffff880`03f0f000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`0106e000 fffff880`01083000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`00ee1000 fffff880`00f14000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`011f8000 fffff880`011ff000   pciide   pciide.sys   Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`00f70000 fffff880`00f80000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`016c7000 fffff880`016d8000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`06515000 fffff880`065bb000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`0475b000 fffff880`04798000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00c6e000 fffff880`00c82000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`07bee000 fffff880`07bff000   pssdk42  pssdk42.sys  Tue Jun 23 13:11:57 2009 (4A40C68D)
fffff880`07a00000 fffff880`07a14000   pssdklbf pssdklbf.sys Tue Jun 23 08:57:38 2009 (4A408AF2)
fffff880`013d6000 fffff880`013e1700   PxHlpa64 PxHlpa64.sys Wed Oct 17 19:25:02 2007 (4716537E)
fffff880`04456000 fffff880`0447a000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`043de000 fffff880`043f9000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`019b3000 fffff880`019d4000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`019d4000 fffff880`019ee000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`01800000 fffff880`01851000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`01df7000 fffff880`01e00000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`01929000 fffff880`01932000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`01932000 fffff880`0193b000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`01cce000 fffff880`01d08000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`038cc000 fffff880`038e4000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`04c88000 fffff880`04cc1000   Rt64win7 Rt64win7.sys Fri May 22 15:52:30 2009 (4A16BC2E)
fffff880`06028000 fffff880`061d4900   RTKVHD64 RTKVHD64.sys Fri May 22 19:04:20 2009 (4A16E924)
fffff880`011c9000 fffff880`011f8000   SCSIPORT SCSIPORT.SYS Sat Nov 20 10:34:01 2010 (4CE7A419)
fffff880`065bb000 fffff880`065c6000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`01cc6000 fffff880`01cce000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`0109a000 fffff880`011c0000   sptd     sptd.sys     Sun Oct 11 21:55:14 2009 (4AD24632)
fffff880`06f0d000 fffff880`06fcd000   SRTSP64  SRTSP64.SYS  Wed Mar 30 03:46:12 2011 (4D929974)
fffff880`03fea000 fffff880`04000000   SRTSPX64 SRTSPX64.SYS Wed Mar 30 03:46:18 2011 (4D92997A)
fffff880`06e75000 fffff880`06f0d000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
fffff880`06412000 fffff880`0647b000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
fffff880`065c6000 fffff880`065f7000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
fffff880`053f8000 fffff880`053f9480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`0126d000 fffff880`012de000   SYMDS64  SYMDS64.SYS  Wed Dec 08 00:16:58 2010 (4CFECE7A)
fffff880`012f2000 fffff880`013d6000   SYMEFA64 SYMEFA64.SYS Mon Mar 14 03:20:58 2011 (4D7D899A)
fffff880`03fb4000 fffff880`03fea000   SYMEVENT64x86 SYMEVENT64x86.SYS Thu Mar 24 23:02:36 2011 (4D8BCD8C)
fffff880`03f4d000 fffff880`03fb4000   SYMNETS  SYMNETS.SYS  Tue Apr 19 23:33:31 2011 (4DAE0DBB)
fffff880`01a2c000 fffff880`01c30000   tcpip    tcpip.sys    Thu Sep 29 04:43:04 2011 (4E83E948)
fffff880`06400000 fffff880`06412000   tcpipreg tcpipreg.sys Sat Nov 20 10:51:48 2010 (4CE7A844)
fffff880`01979000 fffff880`01986000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`01957000 fffff880`01979000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`03f39000 fffff880`03f4d000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff960`00530000 fffff960`0053a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`0459f000 fffff880`045c5000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`019ee000 fffff880`01a00000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`0465d000 fffff880`0467a000   usbccgp  usbccgp.sys  Fri Mar 25 03:29:14 2011 (4D8C0C0A)
fffff880`0600e000 fffff880`0600ff00   USBD     USBD.SYS     Fri Mar 25 03:28:59 2011 (4D8C0BFB)
fffff880`04c77000 fffff880`04c88000   usbehci  usbehci.sys  Fri Mar 25 03:29:04 2011 (4D8C0C00)
fffff880`04690000 fffff880`046ea000   usbhub   usbhub.sys   Fri Mar 25 03:29:25 2011 (4D8C0C15)
fffff880`04400000 fffff880`04456000   USBPORT  USBPORT.SYS  Fri Mar 25 03:29:12 2011 (4D8C0C08)
fffff880`07a6c000 fffff880`07a87000   USBSTOR  USBSTOR.SYS  Fri Mar 11 04:37:16 2011 (4D79A6FC)
fffff880`04c6a000 fffff880`04c77000   usbuhci  usbuhci.sys  Fri Mar 25 03:29:03 2011 (4D8C0BFF)
fffff880`01061000 fffff880`0106e000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`01de9000 fffff880`01df7000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`018f4000 fffff880`01919000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`01083000 fffff880`01098000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`00f14000 fffff880`00f70000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`01c7a000 fffff880`01cc6000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`03f1e000 fffff880`03f39000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`01919000 fffff880`01929000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00e2e000 fffff880`00ed2000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00ed2000 fffff880`00ee1000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`03ee0000 fffff880`03ee9000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`04600000 fffff880`0465d000   wg111v2  wg111v2.sys  Wed Dec 26 02:46:26 2007 (4771C082)
fffff960`00090000 fffff960`003a4000   win32k   win32k.sys   unavailable (00000000)
fffff880`011c0000 fffff880`011c9000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`017d5000 fffff880`017f6000   WudfPf   WudfPf.sys   Sat Nov 20 10:42:44 2010 (4CE7A624)
fffff880`07a87000 fffff880`07ab8000   WUDFRd   WUDFRd.sys   Sat Nov 20 10:43:32 2010 (4CE7A654)

Unloaded modules:
fffff880`07ad0000 fffff880`07adc000   pcdsrvc_x64.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`07ac4000 fffff880`07ad0000   pcdsrvc_x64.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`07ab8000 fffff880`07ac4000   pcdsrvc_x64.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`07a60000 fffff880`07a6c000   pcdsrvc_x64.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`07a2f000 fffff880`07a60000   WUDFRd.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00031000
fffff880`07a14000 fffff880`07a2f000   USBSTOR.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001B000
fffff880`04284000 fffff880`04301000   IDSvia64.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0007D000
fffff880`06fcd000 fffff880`06fed000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00020000
fffff880`07407000 fffff880`075ff000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  001F8000
fffff880`07ad5000 fffff880`07b46000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01da3000 fffff880`01db1000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01db1000 fffff880`01dbd000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`01dbd000 fffff880`01dc6000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`01dc6000 fffff880`01dd9000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.


HTH.

 

[amb]

Your latest dump file lists pssdklbf.sys as the probable cause.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.

pssdk42.sys Tue Jun 23 13:11:57 2009
pssdklbf.sys Tue Jun 23 08:57:38 2009 Packet Sniffer SDK Update or uninstall this pre Win 7 software.

Link Removed

And definitely sort out that Packet Sniffer. That was what most likely caused both crashes (dumps had same stop errors etc.).

HTH.

I have addressed the Packet Sniffer by installing this: Packet Sniffer SDK. The pssdklbf.sys remains under the Drivers folder in windows but shows that it was last modified today. Does it need to be deleted?.

Thanks for the help Elmer. I will update if any more blue screens occur.

 

[Elmer]

The pssdklbf.sys remains under the Drivers folder in windows but shows that it was last modified today. Does it need to be deleted?.

If you r-click the actual driver(s), look under the details tab which will give actual Mmanufacture date.

I've just installed NetWorx and it hasn't dropped anything in my drivers folder. That modified date may be due to the fact that "things were changed" when you uninstalled the original NetWorx? You could try with (both) the sniffer drivers from June 2009 to rename them and see if NetWoerx, errr, Worx!!

 

[amb]

If you r-click the actual driver(s), look under the details tab which will give actual Mmanufacture date.

Oops, accidentally posted it twice.

pssdklbf.sys -
Created: 18 August 2011
Modified: 6 December 2011
Accessed: 18 August 2011

Digital signature: Name - Microolap technologies; Signing time - ‎‎23 ‎June ‎2009

 

[Elmer]

My previous post edited and updated.

 

[amb]

You could try with (both) the sniffer drivers from June 2009 to rename them and see if NetWoerx, errr, Worx!!

Do u mean rename it to .bak?

Edit: I renamed both to .bak, but NetWorx still worx

Edit 2: I uninstalled NetWorx, then re installed it. The .bak files were not modified, and no new pssdklbf.sys or pssdk42.sys files were created. Additionally, NetWorx continues to work.

 

[Elmer]

That's good, unless you wanted NetWorx to stop working! Leave those drivers as .bak, say, for a week, then if everything else is working (software) as normal you can delete them.

Your biggest problems to be honest were Norton and the sptd.sys driver.

 

[amb]

Please refer to Edit 2 of my last post.

Ok, I have already dealt with sptd.sys. I actually have had norton on my computer for ages and never had any problems, so it seems unlikely that it could be doing it all off a sudden.

I will see how my computer behaves in the next couple of days, and will report back if the BSOD reappears.

Thanks again for the help.