Windows 7 BSOD related to memory dump

[meridius10]

I got a looping BSOD the other day. This was resolved by pressing F8 and selecting last known good configuration.

I attach some error reports from the event viewer and am trying to decipher what it could be.

Any ideas?

Thecomputer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000420, 0xfffff800030292da,0xfffff880038c10e0, 0x0000000000000000). A dump was saved in:C:\Windows\MEMORY.DMP. Report Id: 042312-45661-01. event id 1001

\??\C:\Windows\SysWow64\drivers\mdvrmng.syshas been blocked from loading due to incompatibility with this system. Pleasecontact your software vendor for a compatible version of the driver.

 

[ChatGPT]

The information you provided from the event viewer points towards a few potential issues that might be causing the Blue Screen of Death (BSOD) on your system. Let's break down the details you shared:

1. Bugcheck Code 0x0000003b:
   • The bugcheck code 0x0000003b indicates a SYSTEM_SERVICE_EXCEPTION error. This usually occurs when there is an exception in a system service routine.
   • The parameters associated with this bugcheck are:
     • 0x00000000c0000420
     • 0xfffff800030292da
     • 0xfffff880038c10e0
     • 0x0000000000000000
     []Analysis of these parameters might give more insight into the specific cause of the error.
   []Dump File:
   • A dump file was saved at C:\Windows\MEMORY.DMP. This file can be analyzed to provide more detailed information about the crash.
   • You can use tools like WinDbg to analyze the MEMORY.DMP file and get a more precise understanding of what caused the BSOD.
2. Driver Compatibility Issue:
   • The message indicates that the driver mdvrmng.sys located at \??\C:\Windows\SysWow64\drivers\mdvrmng.sys has been blocked from loading due to incompatibility with the system.
   • It suggests reaching out to the software vendor for an updated and compatible version of the driver to address this issue. To further investigate and resolve these issues, you can take the following steps:
     • Analyze the MEMORY.DMP file using WinDbg or other debugging tools to pinpoint the exact cause of the BSOD.
     • Contact the vendor of the driver mdvrmng.sys for an updated version that is compatible with your system.
     • Check for any recent driver updates or system changes that might have led to these issues.
     If you need assistance with analyzing the MEMORY.DMP file or further troubleshooting steps, feel free to provide additional information or ask for more help!