BSOD - Report of my 2n SO

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by MCalgar, Apr 7, 2013.

  1. MCalgar

    MCalgar New Member

    Joined:
    Dec 28, 2012
    Messages:
    40
    Likes Received:
    0
    Hi friends,

    As sais in my other post, I have 2 so in my computer, and sometimes I recive a BSOD, which I don't know why, hope you can help me =).

    Regarding the first report of the other SO (both are win7) can I follor your instructions?

    By the way, I don't what's "driver verifier", so I don't know if it's enabled or not.

    many thanks =)

    View attachment REPORT 2ND SO.rar
     
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
  3. MCalgar

    MCalgar New Member

    Joined:
    Dec 28, 2012
    Messages:
    40
    Likes Received:
    0
    thanks ^^

    by the way? you ask me about drivier verifier, how can I know if it's enabled?
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    To disable Verifier:
    You can see what the settings are by using the "Display existing settings" button - but it's really not useful and may make things more confusing to you.

    The Driver Verifier errors (STOP 0xC4) are known to be caused even when Driver Verifier isn't running. I'm only trying to determine if you had turned it on.

    If it was turned on, turn it off.
    If it wasn't turned on, leave it alone.
    If unsure, turn it off anyway.
     
    #4 usasma, Apr 8, 2013
    Last edited: Apr 8, 2013
  5. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    No memory dumps in this upload. Has this system been experiencing BSOD's?

    This device has a problem:
    Please:
    - download a fresh set of video drivers from the Asus website
    - uninstall the current video drivers
    - install the freshly downloaded drivers and see if that helps

    Also, you can download the latest drivers for you card from here: NVIDIA DRIVERS 314.22WHQL But it may not contain features that Asus has added to the drivers - so it's your call about using this one.
    ************************************************************
    Please note that there were video problems in the other post also. This may be a hardware problem with your video card.
    Please run the video stress tests here: http://www.carrona.org/addldiag.html
    Be sure to watch the system while the tests are running as they can damage the system.
     
    #5 usasma, Apr 8, 2013
    Last edited: Apr 8, 2013
  6. MCalgar

    MCalgar New Member

    Joined:
    Dec 28, 2012
    Messages:
    40
    Likes Received:
    0
    what do you mean by "the tests can damage the system"?

    thanks ^^
     
  7. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    It's rare, but if the shutdown mechanism isn't working properly, the system can overheat and actually melt components.
    You must watch the screen and see if it's having problems.

    If you're able to monitor the temps, don't let the video test get above 90ºC - if it does, force the system to shut down
    If you can't monitor the temps, then don't let the video test go past a point where the display becomes distorted in any way. At that point, force the system to shut down.
    If, while running the video tests, the display becomes garbled/distored/or even just has a few video problems - force the system to shut down.
     
  8. MCalgar

    MCalgar New Member

    Joined:
    Dec 28, 2012
    Messages:
    40
    Likes Received:
    0
    Ok!

    I've done all the steps you recommended, today I've received another blue screen, now with the 2n SO, the one I'm talking about in this post.

    I've checked all the drivers in asus's web, and I haven't found any update or similar, so I'm a bit confused, could be related to temperature, maybe?
    There isn't any pattern or similar, anything I've done to trigger it. I'll monitore my cpu and see if it happens again, also I'll do all the test again and try the video test you've said.

    thanks again
     
  9. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Zip up and upload the contents of the C:\Windows\Minidump folder for us to have a look at.
     
  10. MCalgar

    MCalgar New Member

    Joined:
    Dec 28, 2012
    Messages:
    40
    Likes Received:
    0
    hi, sorry for the delay. Haven't had time until now.

    here is the minidump folder of the 2nd SO, I'm going to post the minidump folder of the first SO in the other

    threadView attachment Minidump 2nd SO.rar
     
    #10 MCalgar, Apr 28, 2013
    Last edited: Apr 28, 2013
  11. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Still blames video and still says that Driver Verifier is enabled.
    Have you run the Video Stress tests that I suggested? If so, what were the results?
    As this is a laptop, please be sure to blow out the air vents with canned air (DO NOT use a vacuum or an air compressor as they can damage parts). Then, be sure to use the laptop on a hard surface (and use a laptop cooling pad if possible).

    It appears that this laptop has a discreet nVidia graphics card, so you may be able to get it replaced. Prices that I saw were from $70 to $130 US.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    kbfiltr.sys Mon Jul 20 05:21:42 2009 (4A643726)
    Dritek Keyboard Filter Driver
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys

    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Sun Apr 14 05:33:19.317 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041413-29016-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 0:03:55.192[/B]
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+1bb8c5 )[/B]
    BugCheck [B]C4, {91, 2, fffffa800a364060, 0}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000C4"]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/URL]
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 0000000000000091, A driver switched stacks using a method that is not supported by
        the operating system. The only supported way to extend a kernel
        mode stack is by using KeExpandKernelStackAndCallout.
    Arg2: 0000000000000002
    Arg3: fffffa800a364060
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xc4_91
    PROCESS_NAME:  SeratoDJ.exe
    FAILURE_BUCKET_ID: [B]X64_0xc4_91_nvlddmkm+1bb8c5[/B]
    CPUID:        "Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz"
    MaxSpeed:     2300
    CurrentSpeed: [B]2294[/B]
      BIOS Version                  K55VD.203
      BIOS Release Date             03/12/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  K55VD
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Sun Apr 14 05:33:19.317 2013 (UTC - 4:00)**************************
    [COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    [COLOR=RED][B]kbfiltr.sys                 Mon Jul 20 05:21:42 2009 (4A643726)[/B][/COLOR]
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    Rt64win7.sys                Tue Aug 23 09:55:41 2011 (4E53B15D)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    [COLOR=RED][B]AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
    athrx.sys                   Tue Oct  4 02:49:29 2011 (4E8AAC79)
    HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
    iaStor.sys                  Tue Nov 29 22:39:19 2011 (4ED5A567)
    IntcDAud.sys                Tue Dec  6 06:23:07 2011 (4EDDFB1B)
    iusb3hub.sys                Fri Jan 27 04:35:25 2012 (4F226FDD)
    iusb3xhc.sys                Fri Jan 27 04:35:28 2012 (4F226FE0)
    iusb3hcs.sys                Fri Jan 27 04:37:23 2012 (4F227053)
    RtsBaStor.sys               Wed Feb  1 03:06:18 2012 (4F28F27A)
    igdkmd64.sys                Tue Feb 14 13:47:30 2012 (4F3AAC42)
    RTKVHD64.sys                Tue Jul 17 09:11:37 2012 (50056489)
    AsusTP.sys                  Mon Aug 27 01:11:32 2012 (503B0184)
    aswRvrt.sys                 Wed Mar  6 18:21:43 2013 (5137CF87)
    aswFsBlk.SYS                Wed Mar  6 18:22:01 2013 (5137CF99)
    aswMonFlt.sys               Wed Mar  6 18:22:08 2013 (5137CFA0)
    aswTdi.SYS                  Wed Mar  6 18:22:10 2013 (5137CFA2)
    aswrdr2.sys                 Wed Mar  6 18:22:24 2013 (5137CFB0)
    aswSP.SYS                   Wed Mar  6 18:23:05 2013 (5137CFD9)
    aswSnx.SYS                  Wed Mar  6 18:23:10 2013 (5137CFDE)
    nvlddmkm.sys                Thu Mar 14 21:37:00 2013 (51427B3C)
    nvpciflt.sys                Thu Mar 14 21:37:25 2013 (51427B55)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    AsusTP.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    aswRvrt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswTdi.SYS
    aswrdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
     
    #11 usasma, Apr 28, 2013
    Last edited: Apr 28, 2013
  12. MCalgar

    MCalgar New Member

    Joined:
    Dec 28, 2012
    Messages:
    40
    Likes Received:
    0
    yes I did, I searched the latest drivers in the asus website and installed them and disabled driver verifier :S. also I always use a cooling pad.
    could it be that asus doesn't have the latest drivers? :S
     
    #12 MCalgar, Apr 28, 2013
    Last edited: Apr 28, 2013
  13. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    I wouldn't worry about the outdated drivers. In this case, they're all likely to be the latest available.

    I would concentrate on testing the video card. If that doesn't reveal a problem, then I'd suggest getting another video card to try. Buy it from a place that will accept returns - so you can get your money back if it's not needed (if, for example, this is a problem with the motherboard rather than the video card).
     
    #13 usasma, Apr 29, 2013
    Last edited: Apr 29, 2013

Share This Page

Loading...