BSOD results in crash Dump

#1
Hello Everyone...!

I'm really new for this kind of problems; The last couple days the blue screen comes twice o three times at day, reading something about it, I installed Debugging Tools for Windows and when a I rode the minidump files, the software tell me something about the problem that probably is caused by: ntoskrnl.exe ( nt +75c40 )

But anyway I uploaded a zip with the minidump files and all the information that can be useful; if someone can help a really would appreciate a lot. :D

View attachment All files includes.rar

Screenshot from CPU-Z
ScreenShots.jpg
 


Last edited:

usasma

Fantastic Member
Microsoft Community Contributor
#2
I note that you are using Microsoft Windows MultiPoint Server 2011
Our diagnostics are focused on Windows Client OS's - so there may be issues that we don't discover

These devices are disabled. Is this deliberate? If so, why?
Controladora de bus serie universal(USB) PCI\VEN_1033&DEV_0194&SUBSYS_53328086&REV_03\FFFFFFFFFFFFFFFF00 Este dispositivo está deshabilitado.
Adaptador de bucle invertido de Microsoft ROOT\NET\0000 Este dispositivo está deshabilitado.
Microsoft Loopback Adapter #2 ROOT\NET\0001 Este dispositivo está deshabilitado.
Microsoft Loopback Adapter #3 ROOT\NET\0002 Este dispositivo está deshabilitado.
Microsoft Loopback Adapter #4 ROOT\NET\0003 Este dispositivo está deshabilitado.
Microsoft Loopback Adapter #5 ROOT\NET\0004 Este dispositivo está deshabilitado.
Microsoft Loopback Adapter #6 ROOT\NET\0005 Este dispositivo está deshabilitado.
Microsoft Loopback Adapter #7 ROOT\NET\0006 Este dispositivo está deshabilitado.
Please enable the devices and update their drivers. Feel free to disable them again if you'd like to.

The memory dumps blame utccdrv64.sys - an unknown driver to me. It looks like it's associated with a program that adminsters time limits on systems. I've found 3 different programs that use it:
1) User Time Administrator
2) COMPUTER TIME SECURITY
3) Kids PC Time Administrator

Please un-install this program. Check to see if it's compatible with your OS. If it is, try installing a freshly downloaded copy to see if that will work without BSOD's.

Good luck!

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Mar  3 19:42:54.394 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030313-27440-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:30:39.034[/B]
*** WARNING: Unable to verify timestamp for utccdrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for utccdrv64.sys
Probably caused by :[B]utccdrv64.sys ( utccdrv64+98d6 )[/B]
BugCheck [B]19, {22, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000022, 
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  utccsr64.exe
FAILURE_BUCKET_ID: [B]X64_0x19_22_utccdrv64+98d6[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: [B]2800[/B]
  BIOS Version                  SOX5820J.86A.0603.2010.1117.1506
  BIOS Release Date             11/17/2010
  Manufacturer                                                  
  Product Name                                                  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar  3 19:10:13.094 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030313-238385-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 4:11:10.735[/B]
*** WARNING: Unable to verify timestamp for utccdrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for utccdrv64.sys
Probably caused by :[B]utccdrv64.sys ( utccdrv64+98d6 )[/B]
BugCheck [B]19, {22, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000022, 
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  utccsr64.exe
FAILURE_BUCKET_ID: [B]X64_0x19_22_utccdrv64+98d6[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: [B]2800[/B]
  BIOS Version                  SOX5820J.86A.0603.2010.1117.1506
  BIOS Release Date             11/17/2010
  Manufacturer                                                  
  Product Name                                                  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar  3 14:55:16.122 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030313-36535-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 12:31:12.778[/B]
*** WARNING: Unable to verify timestamp for utccdrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for utccdrv64.sys
Probably caused by :[B]utccdrv64.sys ( utccdrv64+98d6 )[/B]
BugCheck [B]19, {22, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000022, 
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  utccsr64.exe
FAILURE_BUCKET_ID: [B]X64_0x19_22_utccdrv64+98d6[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: [B]2800[/B]
  BIOS Version                  SOX5820J.86A.0603.2010.1117.1506
  BIOS Release Date             11/17/2010
  Manufacturer                                                  
  Product Name                                                  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Mar  3 19:42:54.394 2013 (UTC - 5:00)**************************
intelppm.sys                    Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
mv91xx.sys                      Fri May  7 02:39:29 2010 (4BE3B5A1)
Hidcc.sys                       Wed Feb  2 19:01:29 2011 (4D49F059)
WmsVolFilter.sys                Wed Feb  2 19:01:29 2011 (4D49F059)
SrcHidSystemControlFilter.sys   Wed Feb  2 19:01:30 2011 (4D49F05A)
SrcKbFiltr.sys                  Wed Feb  2 19:01:30 2011 (4D49F05A)
SrcMouFilter.sys                Wed Feb  2 19:01:30 2011 (4D49F05A)
nvhda64v.sys                    Thu Mar  3 10:59:02 2011 (4D6FBAC6)
PSKMAD.sys                      Thu Mar 10 11:02:49 2011 (4D78F629)
nvBridge.kmd                    Thu Mar 24 00:39:36 2011 (4D8ACB08)
nvlddmkm.sys                    Thu Mar 24 00:45:34 2011 (4D8ACC6E)
mvxxmm.sys                      Mon Sep 19 07:31:37 2011 (4E772819)
mvs91xx.sys                     Mon Sep 19 07:31:51 2011 (4E772827)
mv91cons.sys                    Mon Sep 19 07:36:08 2011 (4E772928)
e1y62x64.sys                    Thu Oct 20 14:20:55 2011 (4EA06687)
NcMouCls.sys                    Fri Feb 17 06:36:12 2012 (4F3E3BAC)
NcKbdCls.sys                    Fri Feb 17 06:36:13 2012 (4F3E3BAD)
hpvcard.sys                     Fri Feb 17 06:36:15 2012 (4F3E3BAF)
ncehci.sys                      Fri Feb 17 06:36:23 2012 (4F3E3BB7)
NcWpsMs.sys                     Fri Feb 17 06:36:25 2012 (4F3E3BB9)
NcFsFltr.sys                    Fri Feb 17 06:36:26 2012 (4F3E3BBA)
HtsBus.sys                      Fri Feb 17 06:36:26 2012 (4F3E3BBA)
hstd.sys                        Fri Feb 17 06:36:32 2012 (4F3E3BC0)
htsatran.sys                    Fri Feb 17 06:36:35 2012 (4F3E3BC3)
GEARAspiWDM.sys                 Thu May  3 15:56:17 2012 (4FA2E2E1)
utccdrv64.sys                   Thu Jul  5 13:30:59 2012 (4FF5CF53)
dvctprov.sys                    Tue Sep 11 07:52:55 2012 (504F2617)
PSINDvct.sys                    Tue Sep 11 07:53:45 2012 (504F2649)
NNSPrv.sys                      Tue Sep 18 12:26:07 2012 (5058A09F)
NNSAlpc.sys                     Tue Sep 18 12:28:54 2012 (5058A146)
NNSStrm.sys                     Tue Sep 18 12:35:50 2012 (5058A2E6)
NNSHttp.sys                     Tue Sep 18 12:42:36 2012 (5058A47C)
NNSPicc.sys                     Tue Sep 18 12:44:38 2012 (5058A4F6)
NNSProt.sys                     Tue Sep 18 12:47:52 2012 (5058A5B8)
NNSIds.sys                      Tue Sep 18 12:54:33 2012 (5058A749)
NNSPop3.sys                     Tue Sep 18 13:01:31 2012 (5058A8EB)
NNSSmtp.sys                     Tue Sep 18 13:09:25 2012 (5058AAC5)
psinknc.sys                     Thu Sep 20 16:14:34 2012 (505B792A)
PSINAflt.sys                    Thu Sep 20 16:15:00 2012 (505B7944)
PSINFile.sys                    Thu Sep 20 16:15:28 2012 (505B7960)
PSINProc.sys                    Thu Sep 20 16:15:56 2012 (505B797C)
PSINProt.sys                    Thu Sep 20 16:16:23 2012 (505B7997)
NNSTlsc.sys                     Thu Sep 27 11:57:15 2012 (5064775B)
iaStorA.sys                     Mon Nov 19 15:09:40 2012 (50AA9204)
dump_iaStorA.sys                Mon Nov 19 15:09:40 2012 (50AA9204)
iaStorF.sys                     Mon Nov 19 15:09:43 2012 (50AA9207)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=mv91xx.sys
Hidcc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
WmsVolFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SrcHidSystemControlFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SrcKbFiltr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SrcMouFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=PSKMAD.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
http://www.carrona.org/drivers/driver.php?id=mv91cons.sys
http://www.carrona.org/drivers/driver.php?id=e1y62x64.sys
http://www.carrona.org/drivers/driver.php?id=NcMouCls.sys
http://www.carrona.org/drivers/driver.php?id=NcKbdCls.sys
hpvcard.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ncehci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=NcWpsMs.sys
NcFsFltr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
HtsBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
hstd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
htsatran.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
utccdrv64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dvctprov.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
PSINDvct.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=NNSPrv.sys
http://www.carrona.org/drivers/driver.php?id=NNSAlpc.sys
http://www.carrona.org/drivers/driver.php?id=NNSStrm.sys
http://www.carrona.org/drivers/driver.php?id=NNSHttp.sys
http://www.carrona.org/drivers/driver.php?id=NNSPicc.sys
http://www.carrona.org/drivers/driver.php?id=NNSProt.sys
http://www.carrona.org/drivers/driver.php?id=NNSIds.sys
http://www.carrona.org/drivers/driver.php?id=NNSPop3.sys
http://www.carrona.org/drivers/driver.php?id=NNSSmtp.sys
http://www.carrona.org/drivers/driver.php?id=psinknc.sys
http://www.carrona.org/drivers/driver.php?id=PSINAflt.sys
http://www.carrona.org/drivers/driver.php?id=PSINFile.sys
http://www.carrona.org/drivers/driver.php?id=PSINProc.sys
http://www.carrona.org/drivers/driver.php?id=PSINProt.sys
http://www.carrona.org/drivers/driver.php?id=NNSTlsc.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
 


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