BSOD - System Service Exception, Bootcamp Win7, having trouble fixing

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by ASPDOTNETGUY, Jan 20, 2013.

  1. ASPDOTNETGUY

    ASPDOTNETGUY New Member

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    Good day all, I am a microsoft mvp myself and pride in helping others in the asp.net forums. Today I need help,

    my macbook pro 2011 is having issues, I did the following to try and rectify

    new hdd, solid state
    new memory , replaced all 16 gig
    new install of win7 and bootcamp and mac osx

    I attached a dump, please aid me I am now at a loss!

    thank you

    Joel
     

    Attached Files:

  2. GeneralHiningII

    GeneralHiningII Honorable Member

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    Just a question - Microsoft MVP with a MacBook? :)razz:)

    Just to clarify - New HDD, or New SSD? Or both? (HDD isn't SSD by the way)
    If SSD -
    Check firmware is up to date
    Check current firmware has no reported problems (look through manufac. forums, user notes)
    If HDD -
    Use HDTune HD Tune website, run it for a few days and monitor for problems.
    Also check controller driver is up to date.

    So you have new 16 Gigs of memory, correct?
    If it's two sticks (2x8GB), check the RAM sticks are in the correct slots (check mobo manual)
    If four sticks (4x4GB), make sure they're all securely in (do this as well if it's two sticks)
    Also use Memtest86+ - Advanced Memory Diagnostic Tool, run it overnight and check for any errors. If you DO find an error, post back and we'll look in to it.

    Did it come up with any errors? (I don't use a Mac myself, so I can't really help there)

    I don't have my minidump analyzer, so I can't do much about the attached file. And I'm in a hurry, late for something. I'll see if I can look over the systeminfo or other docs soon.
     
  3. ASPDOTNETGUY

    ASPDOTNETGUY New Member

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    Here is a bit of history and clarification.

    I had win7 on my mac for over a year with heaving development in VS2012.
    One day it blue screens and I tried to fix it for over a month.
    I was able to get it to play nicer by altering the cores from 8to4 in msconfig however it now bluescreen regardless.

    I took it into apple for a 3 days hardware test and it passed all the tests. I did mem tests and it passed. I decided to upgrade the ram and hard drive , just to be sure.

    I purchased 16 gid 8x8 of new ram and a new ssd drive 512gig and started fresh.

    I still get bsod and I am totally at a loss.

    Could someone look at my files I added and help me, I have a 4000$ paperweight at the moment :{

    Joel :(
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    What did you use for an HDD before the 512 gB SSD? About when did you switch over to this SSD?
    First, please run Driver Verifier according to these instructions: Driver Verifier Settings

    The only driver that I see that isn't obviously a MAC or a core Windows driver is CS420x64.sys - a Cirrus Logic HD Audio driver
    Try uninstalling that (do without sound for a bit) to see if it fixes things. If so, then we can try to track down better drivers for it.

    Only 120 Windows Updates since SP1 - most systems have 130/140 or more. Please visit Windows Update and get ALL available updates. Interestingly, I notice some Windows Update failures dating from 1/1/2001 - what there a period when the time wasn't correctly set on the system? If so, does it relate to the appearance of the BSOD's?

    Please also run the Apple Update/Software Update so that all the Apple drivers are the latest.

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    I'm not familiar with the support that Apple has for SSD's on it's storage controllers - but older storage controllers are historically a problem when using SSD's. Do you have a spare platter-based HDD that you could image the current installation to - and then see if it runs OK?

    Another possibility (due to the presence of Windows USB drivers in the raw stack text) is a USB device - or a program working on a USB device. Does this bring anything to mind?

    The IRFilter driver is sorta old. I'd suggest disabling it's device to see if it is a problem. Disable in the BIOS (if possible), if not possible, then disable within Windows.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    IRFilter.sys Wed Jul 2 15:53:12 2008 (486BDCA8)
    IR Receiver Driver from Apple Inc.
    http://www.carrona.org/drivers/driver.php?id=IRFilter.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Sun Jan 20 20:51:02.958 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012013-10545-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:02:18.848[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )[/B]
    BugCheck [B]3B, {c0000005, fffff80002c9e284, fffff88002aa1b00, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002c9e284, Address of the instruction which caused the bugcheck
    Arg3: fffff88002aa1b00, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]csrss.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!SwapContext_PatchXRstor+0[/B]
    CPUID:        "Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2200[/B]
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Jan 20 20:47:28.821 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012013-10530-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:01:50.711[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )[/B]
    BugCheck [B]3B, {c0000005, fffff80002ce8284, fffff88002b75b00, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002ce8284, Address of the instruction which caused the bugcheck
    Arg3: fffff88002b75b00, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]csrss.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!SwapContext_PatchXRstor+0[/B]
    CPUID:        "Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2200[/B]
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Jan  1 00:26:22.162 2001 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012013-10483-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:14:14.536[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )[/B]
    BugCheck [B]3B, {c0000005, fffff80002c98284, fffff88008624de0, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002c98284, Address of the instruction which caused the bugcheck
    Arg3: fffff88008624de0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]CCC.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!SwapContext_PatchXRstor+0[/B]
    CPUID:        "Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2200[/B]
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Jan 20 16:51:42.613 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012013-10592-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:15:29.503[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )[/B]
    BugCheck [B]3B, {c0000005, fffff80002c90284, fffff88007f17080, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002c90284, Address of the instruction which caused the bugcheck
    Arg3: fffff88007f17080, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]WerFault.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!SwapContext_PatchXRstor+0[/B]
    CPUID:        "Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2200[/B]
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Jan 20 16:35:28.654 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012013-10483-02.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:02:20.434[/B]
    Probably caused by :[B]win32k.sys ( win32k!RawInputThread+6ed )[/B]
    BugCheck [B]3B, {c0000005, fffff80002c99284, fffff88002b80b00, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002c99284, Address of the instruction which caused the bugcheck
    Arg3: fffff88002b80b00, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]csrss.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!RawInputThread+6ed[/B]
    CPUID:        "Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2200[/B]
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Jan 20 16:31:17.973 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012013-10342-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:02:44.863[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )[/B]
    BugCheck [B]3B, {c0000005, fffff80002ca0284, fffff8800a3518d0, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002ca0284, Address of the instruction which caused the bugcheck
    Arg3: fffff8800a3518d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]iexplore.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!SwapContext_PatchXRstor+0[/B]
    CPUID:        "Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: [B]2200[/B]
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Sun Jan 20 20:51:02.958 2013 (UTC - 5:00)**************************
    [COLOR=RED][B]IRFilter.sys                Wed Jul  2 15:53:12 2008 (486BDCA8)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    AppleBtBc.sys               Sun Aug 15 14:44:01 2010 (4C683571)
    HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    CS420x64.sys                Thu Nov 11 19:04:13 2010 (4CDC847D)
    b57nd60a.sys                Thu Dec  2 02:12:04 2010 (4CF746C4)
    applemtm.sys                Wed Dec 22 22:01:31 2010 (4D12BB8B)
    applemtp.sys                Wed Dec 22 22:01:32 2010 (4D12BB8C)
    MacHALDriver.sys            Thu Mar 17 04:31:31 2011 (4D81C6E3)
    bcmwl664.sys                Wed Apr  6 15:44:48 2011 (4D9CC2B0)
    KeyMagic.sys                Tue May 10 21:24:39 2011 (4DC9E557)
    AppleMNT.sys                Mon Jun 13 14:49:53 2011 (4DF65BD1)
    AppleHFS.sys                Mon Jun 13 14:49:57 2011 (4DF65BD5)
    KeyAgent.sys                Wed Jun 15 15:45:19 2011 (4DF90BCF)
    AtihdW76.sys                Tue Dec  6 04:14:25 2011 (4EDDDCF1)
    atikmpag.sys                Tue Feb 14 21:13:12 2012 (4F3B14B8)
    atikmdag.sys                Tue Feb 14 21:51:52 2012 (4F3B1DC8)
    VBoxUSBMon.sys              Thu Oct 18 11:08:03 2012 (50801B53)
    VBoxNetFlt.sys              Thu Oct 18 11:08:03 2012 (50801B53)
    VBoxNetAdp.sys              Thu Oct 18 11:08:04 2012 (50801B54)
    VBoxDrv.sys                 Thu Oct 18 11:09:06 2012 (50801B92)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=IRFilter.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    AppleBtBc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    CS420x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys
    applemtm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    applemtp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=MacHALDriver.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys
    http://www.carrona.org/drivers/driver.php?id=KeyMagic.sys
    http://www.carrona.org/drivers/driver.php?id=AppleMNT.sys
    http://www.carrona.org/drivers/driver.php?id=AppleHFS.sys
    http://www.carrona.org/drivers/driver.php?id=KeyAgent.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
     
  5. chameleon rising

    chameleon rising New Member

    Joined:
    Dec 3, 2014
    Messages:
    2
    Likes Received:
    0
    I get the problem too, how to get my dump file?
     
  6. chameleon rising

    chameleon rising New Member

    Joined:
    Dec 3, 2014
    Messages:
    2
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    0
    Is this my memory dump?
    chameleon.zz.mu/temp/MEMORY.zip
    Anyone can help me, please?
     
  7. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,782
    Likes Received:
    1,563
    Hi chameleon rising,
    ok here's what you need to do. first look in the windows folder for something called 'minidump'. Inside this folder you'll find dump files which we need to read in order to see what your issue is.
    If you cannot find a minidump folder then your system needs to be changed so it will create one.
    Go to Start and type in sysdm.cpl and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that Automatically restart is unchecked
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
    found later.
    Click and apply to exit the dialogs, then reboot for the changes to take effect.

    Once you have some dump files then read the thread found here:
    http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/

    You'll then need to create a new thread in this section here including your dump files:
    http://windowsforum.com/forums/windows-7-blue-screen-of-death-bsod.275/
     

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