BSOD using different web browsers

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by michelle105, Dec 12, 2012.

  1. michelle105

    michelle105 New Member

    Joined:
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    I've been getting the BSOD for the past 4-5 days whenever I'm on the internet. At first I was on firefox, then I tried ie and google chrome, and I got the BSOD using all of them. Please help!

    This is the message I received upon restart:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800529EFB5
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\121212-17066-01.dmp
    C:\Users\Michelle\AppData\Local\Temp\WER-32042-0.sysdata.xml



    View attachment W7F_12-12-2012.zip
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck D1, {0, 2, 0, fffff88005214fb5}
    
    
    Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
    Probably caused by : NETw5s64.sys ( NETw5s64+13fb5 )
    
    
    Followup: MachineOwner

    Hi,

    it seems the above network driver has been causing the bsod's. Going through the dmp files a number of issues became apparent.
    You need to install service pack 1 either by windows update or standalone download. Here's a link:

    Learn how to install Windows 7 Service Pack 1 (SP1)

    Along with the above network driver you need to update all drivers and bios. This is your laptops manufacturers page and carries all updates for your machine. Please uninstall the old and then reinstall the new updates:

    Software & Driver Downloads HP Pavilion dv4-1540us Entertainment Notebook PC | HP® Support

    Once you've completed the above see how you go. If the machine blue screens again then please post the new dmp file.
     

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