Windows 7 BSOD When copy file to external hard disk

[jae]

Hi, can someone help me to debug the dump file as I m having BSOD when copy file to external hard disk. attached is all the info needed.

Thanks in advance for those who help.

 

[kemical]

Hi,

thanks for posting the info. After checking through dmp files your drivers and bios are old. Please update to the latest versions:

You'll need to find the drivers on the machines manufacturers web site: Download

 

[jae]

Thanks for your help in checking the dump file kemical.
I have updated the BIOS and latest drive from the manufacturer web site yet the problem still occur. I even revert back the OS to Win XP SP3 with new BIOS and driver, still the same BSOD.
I would like to know that is there any indication in the dump file that which driver/software in specific that is causing this.

 

[kemical]

Please send the new dmp files and I'll certainly have a look. Also please check your memory using this app: http://www.memtest.org/ and make sure you only test one stick at a time. As well as that please run a ant-virus scan using Malwarebytes: http://www.malwarebytes.org/ and to test your HDD please run a chkdsk scan.