BSOD When copy file to external hard disk

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by jae, Jul 12, 2012.

  1. jae

    jae New Member

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    Hi, can someone help me to debug the dump file as I m having BSOD when copy file to external hard disk. attached is all the info needed.

    Thanks in advance for those who help.
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
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    Hi,

    thanks for posting the info. After checking through dmp files your drivers and bios are old. Please update to the latest versions:

    You'll need to find the drivers on the machines manufacturers web site: Download
     
  3. jae

    jae New Member

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    Thanks for your help in checking the dump file kemical.
    I have updated the BIOS and latest drive from the manufacturer web site yet the problem still occur. I even revert back the OS to Win XP SP3 with new BIOS and driver, still the same BSOD.
    I would like to know that is there any indication in the dump file that which driver/software in specific that is causing this.
     
  4. kemical

    kemical Windows Forum Admin
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    Please send the new dmp files and I'll certainly have a look. Also please check your memory using this app: http://www.memtest.org/ and make sure you only test one stick at a time. As well as that please run a ant-virus scan using Malwarebytes: http://www.malwarebytes.org/ and to test your HDD please run a chkdsk scan.
     
    #4 kemical, Jul 17, 2012
    Last edited: Jul 17, 2012

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