BSOD When hibernating? (Win7-64) (Previous topic didn't help me)

#1
Here are the minidump files:
http://dl.dropbox.com/u/870345/061611-41137-01.zip

Two dell support technicians have said to go to factory settings but...who wants to do that?
Any and all help appreciated.

Specs:
64 bit windows 7 home premium
Intel core i3
ATI Mobility Radeon HD 4330

Service pack 1


Any other info you want, just let me know. I'm so desperate for a solution that isn't a fresh re-load of windows.
 


zigzag3143

Honorable Member
Microsoft MVP
#2
Here are the minidump files:
http://dl.dropbox.com/u/870345/061611-41137-01.zip

Two dell support technicians have said to go to factory settings but...who wants to do that?
Any and all help appreciated.

Specs:
64 bit windows 7 home premium
Intel core i3
ATI Mobility Radeon HD 4330

Service pack 1


Any other info you want, just let me know. I'm so desperate for a solution that isn't a fresh re-load of windows.

Its obviously software.

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.

Two things immediately hit me

1-Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp,sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.

2-Your Symantec was running at the time of both crashes. I would remove it and replace with Microsoft Security essentials at least to test (i would replace it permanently)

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Virus, Spyware & Malware Protection | Microsoft Security Essentials

Old drivers needing updating
Code:
wacommousefilter.sys    2/16/2007 2:12:17 PM        fffff880`084c1000    fffff880`084c9000    0x00008000    0x45d5f401                        
hamachi.sys    2/19/2009 6:36:41 AM        fffff880`07053000    fffff880`0705e000    0x0000b000    0x499d3639                        
GEARAspiWDM.sys    5/18/2009 8:17:04 AM        fffff880`081d9000    fffff880`081e6000    0x0000d000    0x4a1151c0                        
BCM42RLY.sys    7/7/2009 8:34:55 PM        fffff880`09141000    fffff880`0914a000    0x00009000    0x4a53e9af                        
bcmwl664.sys    7/7/2009 8:45:04 PM        fffff880`07e28000    fffff880`080d0000    0x002a8000    0x4a53ec10
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
 


#3
Did all of that, thanks btw, i appreciate it.
Still having the issue so i'm doing a fresh install.
 


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