BSOD When hibernating? (Win7-64) (Previous topic didn't help me)

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Moonrakerone, Jun 18, 2011.

  1. Moonrakerone

    Moonrakerone New Member

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    Here are the minidump files:
    http://dl.dropbox.com/u/870345/061611-41137-01.zip

    Two dell support technicians have said to go to factory settings but...who wants to do that?
    Any and all help appreciated.

    Specs:
    64 bit windows 7 home premium
    Intel core i3
    ATI Mobility Radeon HD 4330

    Service pack 1


    Any other info you want, just let me know. I'm so desperate for a solution that isn't a fresh re-load of windows.
     
  2. zigzag3143

    zigzag3143 Honorable Member
    Microsoft MVP

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    Its obviously software.

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.

    Two things immediately hit me

    1-Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%.

    They use a driver, found in your dmp,sptd.sys, that is notorious for causing BSODs.

    Use this SPTD uninstaller DuplexSecure - Downloads

    when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.

    2-Your Symantec was running at the time of both crashes. I would remove it and replace with Microsoft Security essentials at least to test (i would replace it permanently)

    Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

    Virus, Spyware & Malware Protection | Microsoft Security Essentials

    Old drivers needing updating
    Code:
    wacommousefilter.sys    2/16/2007 2:12:17 PM        fffff880`084c1000    fffff880`084c9000    0x00008000    0x45d5f401                        
    hamachi.sys    2/19/2009 6:36:41 AM        fffff880`07053000    fffff880`0705e000    0x0000b000    0x499d3639                        
    GEARAspiWDM.sys    5/18/2009 8:17:04 AM        fffff880`081d9000    fffff880`081e6000    0x0000d000    0x4a1151c0                        
    BCM42RLY.sys    7/7/2009 8:34:55 PM        fffff880`09141000    fffff880`0914a000    0x00009000    0x4a53e9af                        
    bcmwl664.sys    7/7/2009 8:45:04 PM        fffff880`07e28000    fffff880`080d0000    0x002a8000    0x4a53ec10                        
    
    How To Find Drivers:
    - - The most common drivers are listed on this page: Driver Reference Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
     
    2 people like this.
  3. Moonrakerone

    Moonrakerone New Member

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    Did all of that, thanks btw, i appreciate it.
    Still having the issue so i'm doing a fresh install.
     

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