BSOD when my computer open followed by a shotdown.

#1
My PC is pretty new ( 6 month ) and I got a blue screen problem. It appear randomly and when it appear, my pc shot down after the blue screen. When I reboot my pc and it open correctly after a blue screen.... I got this error message :


Problem signature :
Problem event name : BlueScreen
Version of system : 6.1.7601.2.1.0.768.3
Local identifer : 3084


Additional information about the problem :
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88000E6A263
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


File that help describe the problem :
C:\Windows\Minidump\022512-17316-01.dmp
C:\Users\Francis\AppData\Local\Temp\WER-31278-0.sysdata.xml


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I don't know if this is the problem because I don't have the time to read the blue screen before the shot down of my PC....
Please help me with this issue !


Facefullz
 


Elmer

Extraordinary Member
#2
Hi FF and Welcome to The Forum.

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes:
Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.

We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.

Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.
 


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