BSOD when playing Counter Strike Global Offensive

#1
Hi,

In the last hour I've experienced 3 BSODs, all of which happened after installing a new version of the audio driver (which I did after removing the old version using an official utility), and two of which happened when playing CS:GO.
The first one happened outside any game, so it could be a coincidence and may not be related to CS:GO.

I'm attaching the SF Tool results and the CPU Z screenshots as instructed in the sticky.

Also, here's the info Windows gives me after the BSOD:

Problem signature: Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033


Additional information about the problem:
BCCode: 19
BCP1: 0000000000000022
BCP2: FFFFFA8006CC6000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


Files that help describe the problem:
C:\Windows\Minidump\081812-19125-01.dmp
C:\Users\yonyz\AppData\Local\Temp\WER-24726-0.sysdata.xml


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Thanks!

Update:
I re-launched CS:GO and played for some minutes and got another BSOD. I set Windows to not restart when a BSOD appears, and noticed there's a constant buzzing sound, so this is definitely audio-driver related, but I did use the official utility to uninstall the old one and I did install the latest one instead, so what else can I do?
 


Attachments

Last edited:

usasma

Fantastic Member
Microsoft Community Contributor
#2
We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

We have seen issues with MacDrive software - but none recently. I'd just remember this in case nothing else helps.

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

Analysis:
The following is for information purposes only.
Code:
[font=lucida console]**************************Sat Aug 18 02:04:05.501 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081812-19125-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:05:07.358[/B]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck Code: [B]BugCheck 19, {22, fffffa8006cc6000, 0, 0}[/B]
Probably caused by :[B]ntoskrnl.exe ( nt+7f1c0 )[/B]
BugCheck Info: [B]BAD_POOL_HEADER (19)[/B]
BUGCHECK_STR:  0x19_22
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed:[B]2400[/B]
  BIOS Version                  F12
  BIOS Release Date             06/18/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  P35C-DS3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 18 01:58:13.108 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081812-19749-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:08:55.965[/B]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck Code: [B]BugCheck 19, {22, fffffa800693a000, 0, 0}[/B]
Probably caused by :[B]ntoskrnl.exe ( nt+7f1c0 )[/B]
BugCheck Info: [B]BAD_POOL_HEADER (19)[/B]
BUGCHECK_STR:  0x19_22
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed:[B]2400[/B]
  BIOS Version                  F12
  BIOS Release Date             06/18/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  P35C-DS3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 18 01:48:08.119 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081812-14211-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:11:38.602[/B]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck Code: [B]BugCheck 19, {22, fffffa8007b2b000, 0, 0}[/B]
Probably caused by :[B]ntoskrnl.exe ( nt+7f1c0 )[/B]
BugCheck Info: [B]BAD_POOL_HEADER (19)[/B]
BUGCHECK_STR:  0x19_22
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed:[B]2400[/B]
  BIOS Version                  F12
  BIOS Release Date             06/18/2009
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  P35C-DS3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]


3rd Party Drivers:
The following is for information purposes only. Any drivers in red should be updated.
Code:
[font=lucida console]**************************Sat Aug 18 02:04:05.501 2012 (UTC - 4:00)**************************
intelppm.sys      Mon Jul 13 19:19:25 2009 (4A5BC0FD)
CBDisk.sys        Wed Jan 13 04:15:47 2010 (4B4D8F43)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
Rt64win7.sys      Tue Sep 27 10:50:33 2011 (4E81E2B9)
dtsoftbus01.sys   Fri Jan 13 08:45:46 2012 (4F10358A)
nvlddmkm.sys      Tue May 15 03:35:36 2012 (4FB20748)
MDPMGRNT.SYS      Tue Jun  5 17:27:22 2012 (4FCE79BA)
MDFSYSNT.sys      Wed Jun  6 16:59:03 2012 (4FCFC497)
rzudd.sys         Sun Jul 15 22:38:13 2012 (50037E95)
rzvkeyboard.sys   Sun Jul 15 22:38:18 2012 (50037E9A)
rzdaendpt.sys     Sun Jul 15 22:38:20 2012 (50037E9C)
JulaWDM.sys       Mon Jul 30 02:33:41 2012 (50162AC5)
Jula.sys          Mon Jul 30 02:33:53 2012 (50162AD1)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=CBDisk.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=MDPMGRNT.SYS
http://www.carrona.org/drivers/driver.php?id=MDFSYSNT.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
rzvkeyboard.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
rzdaendpt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
JulaWDM.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Jula.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 


#3
Hi John,

The SSD is not used by Windows but by OS X, and its firmware is up to date.
I did install Daemon Tools yesterday so I'll remove it now.
As for MacDrive, I really need to have it installed for the sake of OS X.

BTW, I once again remove the audio driver and was able to play CS:GO with no problems at all.
I will remove DT anyway but of course I need the audio driver...

Update:
Reinstalled audio driver, new BSOD when playing the game:
23w37s7.jpg

I read that this has to do with NVIDIA driver. I just checked and I have the latest version. I also read that updating DirectX can fix this BSOD, but Steam installed it when I ran CS:GO for the first time, which was 3 days ago...

Update 2:
Switched to older audio driver - problem fixed.
 


Last edited:
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